Solutions Mgr II

| Seattle
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Company Description

Accolade at a glance…
Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

Job Description

Role overview
The Solutions Manager II, reporting to the Senior Director, Solutions Management, will help deliver Accolade offerings in the market and develop key deliverables for the entirety of the Accolade portfolio. A Solution Manager is responsible for the overall success of a solution, or offering, from the build-stage to the sales enablement and delivery stage. This role lives within Accolade’s Solutions & Growth business unit. The charter of the Solutions & Growth team is to enable a culture of innovation to incubate and scale new initiatives and capabilities for Accolade. 

This role is a combination of solution management, customer success, and product operations. The ideal candidate is comfortable working in a fast-spaced, start-up environment. They have worn many hats and have no problem rolling up their sleeves to deliver what’s needed. We’re looking for someone who can help define new offerings, listen to customer and market feedback to better shape our offerings, and work with customers to make sure that they’re successful with the Accolade solution. We’re looking for someone who has the proven ability to accomplish this with both direct hands-on ownership as well as an ability to influence cross-functionally. A relentless commitment to our customers and excitement to take on new challenges is a must. We want someone with the talent and creativity to take our products into the next chapter.

A day in the life…

  • Demonstrate strong sense of accountability for solution success even where ownership resides with the respective functional areas
  • Understand and deliver against customer performance across different customer success KPIs for the overall solution
  • Build and monitor success metrics for new solutions
  • Deliver against the overall solution goals; prioritizing long-term and short-term initiatives that are aimed at driving Accolade ahead in alignment with strategic objectives
  • Create and maintain sequencing of projects, prioritization and trade-offs with regards to both short-term and long-term strategic goals
  • Proactively identify and resolve dependencies that may impair your teams ability to meet its strategic, financial and technical goals
  • Provide strong problem-solving skills and work across functional areas to drive the product execution, leading to greater member outcomes
  • Build trusted relationships within your team and other that have no direct reporting line
  • Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team
  • Continuously manage expectations with all relevant stakeholders
  • Participate in executive level cadence and meetings with leadership team where appropriate
  • Work with other teams to perform deep data driven analysis, to surface actionable insights and drive the implementation of recommendations derived from this analysis
  • Lead and motivate (directly and/or by influence) world-class product managers, designers, marketing teams, sales, services, legal, finance, and others to provide the guidance and direction for achieving our vision.

Qualifications

What we are looking for…

  • 5+ years experience with B2B, B2C products
  • 5+ years experience in a customer-facing role
  • Experience with demonstrated ability to discover opportunities, and then define and deliver products
  • Understands the overarching team goals and business context and seeks to participate in the process
  • Contributes effectively in team meetings by bringing forth issues faced and providing ideas to solve the issues
  • Background or experience in the healthcare industry or closely related field is preferred
  • Strong data and analytics background
  • Strong written and oral communication and presentation skills.
  • Self-starter with ability to lead projects and build new products from the ground up independently
  • Attention to detail, including proven ability to manage multiple competing priorities simultaneously
  • Ability to think strategically, and execute methodically
  • Ability to work in a fast-paced environment where continuous innovation is a must
  • Demonstrated ability to use hard data to back up assumptions and develop business cases
  • Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
  • Proven ability to dive deep to learn new products, businesses, and the competitive landscape
  • Positive attitude and fit with the Accolade team culture

Additional Information

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.

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Location

Located in the heart of Downtown Seattle we're steps away from all the city has to offer (sweeping views, restaurants, public transportation, etc.)

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