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Sr Federal Solution Consultant

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role:

Supporting ServiceNow’s Federal Sales Team, as a Solution Consultant on the Personnel Workflows Product, you will be responsible for supporting the sales effort, including product customer requirements gathering, product configuration for demonstrations, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers’ business issues.

What you get to do in this role:

· Assist the sales personnel in the qualification of Federal customer needs and performing pre-demo needs analysis

· Demonstrate the Employee Workflows suite of products, both standard and tailored to prospects and existing customers, both onsite and virtual (Zoom or MS Teams)

· Maintenance of your own demonstration environment(s); therefore, need to be technical enough to configure the solutions in order to meet with your prospects and customers use cases

· Responding to Request for Information/Proposals

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc. and be able to communicate clearly to business and technical decisions makers

· Stay current on completive analysis and understanding differentiators between ServiceNow and its competitors

· Be a ServiceNow Employee Workflows subject matter expert and help support marketing events such as user conferences, trade shows, webinars, etc.

· Help develop and deliver programs that enable our Field Solution Consultants to demonstrate the value of Employee Experience for HR Service Delivery, Safe Workplace, Workplace Services Delivery and Legal Services delivery on the ServiceNow platform

In order to be successful in this role, we need someone who has:

· 5+ years Pre-sales experience, HR Service Delivery and/or Shared Services experience would be advantageous

· Proven pre-sales skills: excellent communication skills and ability to articulate the meaning of employee service management as well as the key drivers for employee experience transformation in a way that’s compelling and memorable

· Passionate about evangelizing our capabilities across internal communication platforms

· Ability to establish credibility with executives, business decision makers, and technical influencers

· Self-starter / driver; ability to effectively complete tasks and projects with minimal supervision

· A high degree of passion, energy, drive and willingness to travel (approximately 50% regional travel, once we return to the workplace)

· Ability to bring multiple parties together to drive key initiatives and successful outcomes

Qualifications

In order to be successful in this role, we need someone who has:

· 5+ years Pre-sales experience, HR Service Delivery and/or Shared Services experience would be advantageous

· Proven pre-sales skills: excellent communication skills and ability to articulate the meaning of employee service management as well as the key drivers for employee experience transformation in a way that’s compelling and memorable

· Passionate about evangelizing our capabilities across internal communication platforms

· Ability to establish credibility with executives, business decision makers, and technical influencers

· Self-starter / driver; ability to effectively complete tasks and projects with minimal supervision

· A high degree of passion, energy, drive and willingness to travel (approximately 50% regional travel, once we return to the workplace)

· Ability to bring multiple parties together to drive key initiatives and successful outcome

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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