The Role

Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Sr. Manager of Sales Operations to deliver scalable solutions and measurable productivity gains for our revenue teams (Sales Development, Sales and Success). Your success will be measured by the overall business impact as well as the effectiveness and efficiency of our operations processes, platforms, and tools. This is a people management position where you work cross-functionally to design, implement and monitor new/improved processes in our systems and optimize our GTM model, as well as producing data insights and working with our enablement team to implement change. We are looking for someone who passionately understands sales and customer success motions in SaaS, understands CRM systems and related tools, is highly analytical and creative in scalable problem solving, and has a bias for action and outcomes.

This position is based in Seattle, reports to the VP of Revenue Operations and is characterized by the following responsibilities:

• Driving the design and implementation of new/improved business processes through creative and scalable CRM configurations supporting the full funnel - must be able to coordinate across teams to align operations toward business goals and objectives
• Partnering with Sales, Customer Success, and Finance teams to deliver business insights and improve operational components (e.g. pipeline management and forecasting) related to landing new logos, expanding existing accounts and retention across all customer segments
• Continuously evolve and scale our quote-to-cash process by exploring and implementing efficiencies, in close collaboration with Finance and Legal teams
• Driving for process improvement, adoption, and effectiveness at each and every level of the organization
• Creating and maintaining (in coordination with our enablement team) procedural documentation, ensuring stakeholders in the field and executives are provided with clear, concise data and recommendations
• Communicating and coordinating with other teams and business leaders to ensure appropriate integration and adoption of processes across the revenue organization
• Engaging key stakeholders (executive team, sales, success, marketing, finance, IT, product, etc.) for timely and meaningful feedback to leverage information for better process and system adoption and enhancements

Basic Qualifications

• 7+ years in a Business/Sales/Success Operations role or similar role with solid project management experience
• Solid understanding of the tech industry and GTM models in the SaaS world
• Possess demonstrable change management and empathetic people leadership skills
• Demonstrable knowledge and understanding of sales and customer success disciplines and associated strategies
• Solid functional understanding of CRM (salesforce.com) including integration with other business systems (e.g. subscription mgmt with Zuora, forecasting tools, enablement platforms, etc…), governance and data strategies
• Strong experience working with salesforce.com including the creation and maintenance of dashboards, list views, and reports
• Excellent analytical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions
• Outstanding project management and communication skills (ideally PMP certified), ability to design, develop and deliver fully executed projects, programs, and resources
• Solid verbal and written presentation, communication and influencing skills, ability to work across diverse approaches and backgrounds
• Very strong problem solving, analytical and troubleshooting skills with the ability to exercise leadership judgment
• Possess strong strategic thinking and can look ahead and respond proactively
• Commitment to see things through toward actionable outcomes and results
• Ability to work in a high growth matrix environment with a strong focus to create broad buy-in
• A team player, capable of high performance and flexibility in a fast-paced environment
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Unlimited PTO (and people actually use it!)

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen