Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
This position reports to: Sr. Director, Global Solution Consulting (App Engine) and will cover our Enterprise East Major Area Region which includes accounts in Strategic, Life Sciences, Financial Services, Manufacturing and Enterprise Accounts.
We're the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe it's great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
As a member of our pre-sales team you will have a major impact on our future success. Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow. Since the Now Platform is now a leader in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms and a leader in the Forester Low Code Application Development Platform Wave, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.
As the Sr. Manager, Solution Consulting - App Engine for the Pre-Sales organization, you will be responsible for supporting the technical sales efforts managing a team of highly motivated Low-Code App Engine Solution Consultants. In this role, you will manage a team of Low-Code App Engine Solution Consulting team. The team of App Engine Specialists provide pre-sales support, enablement and demand generation for ServiceNow's solutions that focus developing custom applications on the Now Platform App Engine.
This Solution Consulting Director is a customer facing domain expert that helps the App Engine Specialist team drive innovative business solutions with our customers, by applying technical leadership and business skills. This team of platform solution experts convey value to address ServiceNow customers' business issues. As a specialist manager, your team will contribute to the development of concepts, techniques & assets that enable the regional account teams you support. You will help drive the relationship between the Platform Product leadership and your Solution Consulting leadership to ensure we are investing in the right product areas in line with demand in the field. You will make recommendations for new process and initiatives to impact Platform App Engine revenue in the Americas. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader.
The Sr. Manager, Solution Consulting - App Engine is responsible for individual career planning and development, hiring according to the dynamic needs of the sales organization, and other administrative duties relative to team management. The Sr. Manager, Solution Consulting - App Engineis expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing, Product Business Unit and other organizations to ensure alignment of organizational activities and directions.
Measure of success in the role

• Maintain high retention & development of key employees on your team
• Enabling the team to have a major impact into our defined accounts and industry targets
• Be recognized as a strong leader by your supervisors, peers, direct line reports and across the organization
• Attainment of quota target for your area of coverage (AMS Enterprise East)

What you get to do in this role:

• Hire talented presales platform specialists
• Build and coach team members, make sure they independently run their own business in their respective region
• Network with field and product organization (BU)
• Build a close cooperation with Platform Solution Sales, to collaboratively meet the needs of field sales teams
• Maintain a healthy opportunity pipeline
• Meet sales targets
• • Drive innovative business solutions and digital transformation with our customers
• • Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• • Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
• • Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• • Understand the needs of the regional sales organization, and develop plans to ensure outstanding support of those needs
• • Develop team members according to the demands of the business and according to their individual professional goals
• • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• • Work with regional sales directors to prioritize regional Platform Specialist Solution Consulting efforts
• • Help develop programs that enable other Solution Consultants to demonstrate the value of Custom Application Development on the ServiceNow platform
• • Develop team members & leaders according to the demands of the business and according to their individual professional goals
• • Drive best practices in sharing across organizations to enhance the quality and efficiency
• • Assign resources as required to marketing events and other pipeline efforts to support demand generation
• • Assign resources to sales opportunities, and consistently evaluate progress against goals
• • Assign resources as required to marketing and other efforts to support demand generation
• • Develop and deploy team training curriculums to meet the changing demands of the sales organization
• • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
• • Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform
• • Provide mentoring to solution consulting peers and other colleagues in the organization
• • Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
• • Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• • Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Qualifications
In order to be successful in this role, we are seeking someone who has:
• A high degree of passion, energy, drive and willingness to travel
• Ability to motivate and inspire a growing team of Specialist Solution Consultants
• Team management experience a must; management of a pre-sales organization preferred
• Demonstrated ability to lead projects to completion
• Pre-sales experience
• Experience with building custom application solutions on the ServiceNow Platform or competitive product suites highly desirable
• Able to articulate and logically communicate concepts with technical and nontechnical audiences
ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Expected Travel: 25-30%
JV20
#LI-Remote
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.