Sr. Presales Advisory Solution Consultant – Field Service Management at ServiceNow

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Description

 

Sr. Advisory Solution Consultant – Field Service Management

Location(s) – Santa Clara, CA, USA (HQ), Chicago, IL, USA (1201 West), or Remote, MA, USA

We’re the fastest growing enterprise cloud software company in the world above $1 billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team. 

ServiceNow is changing the way people work. Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. 

As a member of our pre-sales team you will have a major impact on our future success.  While customers have purchased and implemented ServiceNow Customer Service Management in the past, this is a relatively new and exciting product focus for ServiceNow.  Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

As a Field Service Management Solution Consultant (Presales) you will report into the Customer Workflows Solution Consulting team. You will be responsible for supporting the technical sales efforts for our largest Field Service opportunities and help to create enablement assets for GTM execution.  You will work with other highly motivated Solution Consultants and Sales Executives. You will be the product expert that conveys value to address ServiceNow customers’ business issues relative to Field Service Management. As a highly skilled specialist, you will contribute to the development of concepts, techniques & assets that enablable the global team.  You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures.

 

What you get to do in this role:

  • Contribute and maintain a showcase of Field Service Management solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of Field Service Management on the ServiceNow platform
  • Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
  • Communicate with both business and technical decision makers
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events

In order to be successful in this role, we need someone who has:

  • Typically requires a minimum of 5+ years of related experience.
  • Pre-sales experience and Field Service / Customer Service / Dispatch and Optimization / Work Order Management
  • Ability to work with integration and implementation partners
  • Proven pre-sales skills:  excellent communication skills in writing, speaking and presenting
  • Organized and detail-oriented
  • Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
  • Experience speaking with both business decision makers, and technical decision makers
  • Self-starter; ability to effectively complete tasks and projects with minimal supervision
  • Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology.
  • Experience working collaboratively with product management, product marketing and product development
  • Ability to multi-task and drive, own & execute on priority initiatives to completion
  • A high degree of passion, energy, drive and willingness to travel
  • Flexible with creative problem-solving skills

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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