Sr. Sales Operations Analyst
We are ExtraHop. We're on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?
We’re growing fast and looking for people who love to build things: products, companies, markets, and their careers! We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun. Think you have what it takes to work on one of the best teams in the industry? Read on.
We offer a fun, start-up-like environment that promotes new ideas and allows for the opportunities to affect change from the inside out without the multiple layers in a large enterprise environment. If you’re detail-oriented and love to conquer challenges, this is the position for you.
As part of our best-in-class Sales Operations organization, the Senior Sales Operations Analyst will be responsible for providing wide-ranging reporting and analytics inclusive of monthly business review reporting, data reports with key metrics, and other business assessment methods to the World Wide Sales Team. This position will ensure all information and processes are in place for the successful achievement of business and sales plans. This position will proactively provide information to the field sales organization to support client-related issues and internal support to the organization by means of reporting and analysis. Working across the sales organization interacting with field sales management, sales operations, finance, and marketing is essential.
Responsibilities:
- Provide analysis on reports on bookings, pipeline, and operational metrics; drive automation of reporting and dashboards.
- Develop key performance metrics and dashboards that help the sales organization focus on performance drivers.
- Manage day-to-day sales operations activities, order processing, and ticketing, working closely with sales, operations, and the revenue teams.
- Guide the Sales Teams to ensure smooth opportunity creation to order processing during the sales cycle.
- Data Stewardship; ensure that data in SFDC is high quality, accurate and consistent. Ensure data integrity of routing rules, territory set up, and data provided to the commission's team monthly
- Provide monthly detailed, analyzed reports for sales-related conversion metrics.
- Prepare and update month and quarter-end reports, including business analysis reports and Board of Director meeting slides and reporting.
- Perform deep analysis on the leading, in-process, and lagging indicators.
- Assist with month-end closing tasks including backlog as needed
- Configure & maintain Salesforce to satisfy business requirements (workflows, reports/dashboards, custom apps, and objects)
- Work cross-functionally with Marketing, Finance, Support, Inside Sales, and Services to ensure smooth operation of the business and consistent achievement of the operational plan and growth goals.
Qualifications:
- 2+ years Sales/Analysis experience
- 2+ years of experience with Salesforce.com.
- Successful background in a role where effectively analyzing sales data and working with Salesforce.com is necessary to help drive the success of enterprise sales teams
- Strong project management, planning, and organization skills, including the ability to handle multiple projects simultaneously in a fast-paced environment with an ability to thrive in an environment where timeliness and accuracy are mandatory
- Data-driven decision making mentality and sound business judgment through strong analytical thinking
- Extremely well organized, and able to facilitate cross-organizational collaboration to drive actionable and measurable results
- Self-driven and out of the box thinking to be used to create pragmatic and innovative solutions to complex business problems
- Great at navigating software tools with Superb MS Excel skills
- Bachelor’s degree in business or similar field strongly preferred. #LI-BKW
ABOUT EXTRAHOP
Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threats––before they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a “Best Place to Work” by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of “20 Best Cybersecurity Startups to Watch.” In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator for enterprise network detection and response for the past two years.
We offer compelling benefits* to our employees, including:
- Health, dental, and vision benefits
- Generous Paid Time Off and Holidays + Paid Volunteer Time
- FSA and Dependent Care Accounts + EAP where applicable
- Educational Reimbursement
- 401k or Pension where applicable
- Pet Insurance (US only)
*Benefits outside of the US vary by region.
We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats. Ready to join us?