The Role

Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Sr. Sales Operations Specialist to optimize the effectiveness of the sales team by providing hands-on support while managing and making improvements to the sales process. This role will be focused on driving sales team productivity and scalable operations. We are looking for someone who is a quick learner and passionately understands SaaS sales motions, CRM systems, and has a genuine interest in supporting a growing sales organization. The ideal candidate thrives in a fast-paced environment, finds excitement in creative and scalable problem solving, and has a bias for action and outcomes.

This position is based in Seattle and reports into the Revenue Operations team. The RevOps team is focused on supporting and scaling Outreach’s full revenue funnel with scalable processes, role-based enablement, the right toolset and by providing relevant business insights. 

Key Responsibilities include, but are not limited to:

• Define, develop, and implement sales support systems and scalable processes 
• Educate and keep the sales teams apprised of key process changes and system updates
• Partner with sales and key stakeholders to understand operational needs and evolve existing workflows
• Work closely with the sales team and drive towards simple, scalable process-solutions to day-to-day problems
• Ensure data accuracy in salesforce.com CRM and Outreach.
• Write and maintain documentation for sales operation processes
• Prepare ad hoc analysis & participate on special projects as needed
• Produce and maintain reports/dashboards that accelerate information-to-action at scale
• Drive process improvement, adoption, and effectiveness at every level of our sales process

Basic Qualifications

• 3+ years in a Business/Sales/Success Operations or similar role
• Bachelor’s Degree is required
• Solid understanding of the tech industry and the SaaS world
• Demonstrable knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of salesforce.com CRM; strong experience with creating and maintaining reports and dashboards; Excellent analytical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions
• Solid verbal and written communication skills, and highly organized; project or program management experience is a plus
• Strong problem solving and troubleshooting skills; ability to escalate problems and roadblocks as needed
• Commitment to see things through toward actionable outcomes and results
• Flexible team player, with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• High-energy with a sense of humor, ability to work with a wide range of personalities
• This is a hands-on position; the ideal candidate must be willing to “roll up one’s sleeves”

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off 

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen