Ekata provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.

The Strategic Account Manager on our Ekata team supports the business unit by engaging with our largest Enterprise clients, understanding their business problems, and building enduring customer relationships. This person retains current customers, working cohesively with other teams to improve customer support and analyzes how our current customers use Ekata.     

                        
In the Strategic Account Manager role you will:

• Provide exemplary customer service to a portfolio of 5-10 highly strategic customers within the E-Commerce, Payments, and/or Financial Services industries
• Engage with our customers by phone, email, and in-person meetings to validate realized product value, identify areas for expansion, and generate unique, enduring customer relationships
• Partner with Sales & Partnership teams to find and close strategic upsell and cross-sell opportunities
• Develop deep understanding of our products and the business problems they solve; continually educate our customers on potential for finding incremental product value
• Troubleshoot potential bugs and issues, aggregate issues to the product and marketing teams for programmatic fixes
• Have an in-depth understanding of customer’s business problem and goals
• Build account plans for existing customer relationships, with eye for strategic growth
• Negotiate and renew existing customer contracts for mutually favorable terms
• Travel ~30% (upon our return to safe travel protocols)

The ideal Strategic Account Manager candidate will have:

• 8+ years’ experience in Account Management, Customer Success and/or Strategic Sales, preferably in a tech/SaaS environment
• A track record of retaining and growing accounts under a recurring revenue model
• Strong analytical skills working with customer data
• Exceptional attention to detail; strong organizational and prioritization skills
• Adept presentation and storytelling ability
• Comfort in a fast-paced startup environment

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Amsterdam, and Singapore. 

To learn more about the experience of working at Ekata, visit: https://ekata.com/careers/.

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.