The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The CAP Technology Solution Consultant Team is at the heart of our Customer Success Organization. From strategic reviews, technology configuration and systems integration, we assist select clients post-sale to help them unlock the most value from our products and services. We understand their challenges and, as trusted advisors, recommend solutions to the challenges they face.

We champion new ideas inside Qualtrics to drive process improvements and product enhancements and refuse to rest until these problems are solved. We have impressive members on this team and are always looking for more amazing talent!

Qualtrics is seeking a full-time Technology Solution Consulting Manager who can ensure our clients are lifetime Qualtrics champions. If you have 8+ years of program management and solution delivery and, have led teams and managed different technical and business stakeholders, are a superb communicator , relationship builder and problem-solver and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Job Description

As a Technology Solution Consulting Manager within the Customer Success Team, you will combine your passion for leading teams and engaging customers, with your ability to solve complex technical and business problems. Working closely with members of the Qualtrics Customer Success (CS) team, you will help build our Technology Solution Consulting organization by designing and establishing new processes, tools and policies, making recommendations upstream and improving team effectiveness to ensure the team delivers maximum value to our clients by solving technical and business challenges for them.

Responsibilities

• Lead a global team of high-performing Technology Solution Consultants to effectively deliver Qualtrics solutions, providing coaching and mentorship to guide career development
• Accurately evaluate performance of team members and provide direct and actionable feedback
• Coordinate with Customer Success leaders to identify customers in need of services 
• Manage project prioritization, team capacity, forecasting, financial performance and resource allocation
• Oversee delivery of a large portfolio of delivery projects varying greatly in size and complexity. These vary from one-week, single-stakeholder engagements, to multi-month, multidisciplinary deliveries with dozens of stakeholders
• Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer experience
• Set up mechanisms to provide upstream feedback for process and product improvements and align on highest impact solutions/policies/process improvements
• Build relationships with key clients, partners and internal counterparts
• Manage tracking and reporting business metrics
• Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics
• Maintain an expert knowledge of the Qualtrics Experience Management (XM) Platform and other products, and drive improvements to product quality/customer experience

Expectation for success

• 8+ years experience
• Technical degree (CS, Information Systems or Engineering)
• Prior leadership experience
• Knowledge of standard project management concepts, practices, and procedures

Preferred Requirements

• Self-starter capable of working concurrently across multiple projects in a fast-paced environment
• Proven ability to build and lead teams to concrete and measurable results
• Excellent analytical/problem-solving skills with a history of driving impact within an organization
• Outstanding communication skills and the ability to inspire others
• Detail-orientation with an ability to prioritize and meet aggressive goals
• Demonstrated track record of proactive customer problem solving
• Flexibility to deal with client and internal challenges as they arise, and the ability to develop and implement strategies to overcome these challenges
• Worked on teams that have used Agile methodologies (e.g. Scrum, Kanban)
• Experience working for a SaaS company
• Knowledge of HTML/CSS and Javascript