About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer driven and results-oriented Customer Success Engineers (CSEs). We encourage direct communication between our CSEs and customers through various channels including via Slack Connect. CSEs will engage with customers to resolve complex technical issues they may face while using Qumulo. The CSE is ultimately responsible for investigation and resolution of advanced technical issues with Qumulo platforms. In addition the CSE will also share knowledge with the team whether it is by pairing on or leading training sessions. The successful CSE should:

• Be comfortable engaging all customer levels, from system administrators to C-level executives.
• Function efficiently during high-pressure situations to resolve technical issues.
• Handle and prioritize competing priorities from customers to properly set expectations.
• Take responsibility for delivery of own goals and follow through on issues; escalate only when needed.
• Communicate with the engineering organization to provide feedback on product direction.
• Lead efforts in diagnosing and reproducing complex technical issues.

About the Company:

Qumulo is the leading file data platform for multi cloud environments, providing unrivaled freedom, control, and real-time visibility for file data at massive scale. Fortune 500 companies, major film studios, and the largest research facilities in the world trust Qumulo to help them innovate with their mission-critical digital files. The Qumulo experience makes file data management simple with continuous new features, a single solution for all workloads, and access to customer success experts on your schedule.

At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we welcome and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Responsibilities:

• Prioritize and drive resolution for customer issues
• Provide customers with an excellent collaborative support experience
• Collaborate with engineering teams to perform root cause analysis and resolution
• Work with product managers to guide product roadmap based on customer feedback
• Mentor and grow team members

Qualifications:

• 4+ years of experience in a customer-facing support role
• 2+ years of experience supporting network storage
• Very strong problem solving and troubleshooting skills
• Excellent written and verbal communication skills, and group presentation skills
• Self-motivated and self-organizing; responsible for setting own goals
• Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
• Deep knowledge of Windows, Linux, and BSD operating systems
• Understanding of Active Directory, LDAP, and associated technologies
• Familiarity with file storage technologies (SAN, NAS, file, cloud, object)
• Senior level understanding of networking technologies (TCP/UDP, Ethernet, VLANs, ports, protocols)
• Knowledge of common switch technologies (MLAG, VPC, HSRP, LLDP)
• Ability to script in a UNIX-based operating system (Bash, Shell, Python)
• Ability to travel up to 10% for customer site meetings

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

• Please note that employment at Qumulo is contingent upon completion of a satisfactory background check.

For more information on our Applicant and Employee Privacy Notice please click on the link below: http://qumulo.com/applicant-employee-privacy-notice