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Top Accounts Director

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Strategic Go to Market (SGTM) Top Accounts Team provides programmatic support to our high potential accounts, providing a geographically aligned engagement with account teams to ensure the success of our largest and most strategic clients. Role: GTM Top Accounts Director

We are looking for a proven strategic thinker and doer that will drive sales strategy and delivery into their assigned accounts as an integral part of the account team with the support of the extended internal and external ecosystem.

The Top Accounts Director will deliver on five key areas of support including:

· Being the “Connective Tissue” and providing white glove services for their assigned accounts

· Establishing the account Strategic Planning with Core Functions (CxO Programs, Inspire Value, Account Based Marketing, Executive Briefing Center, G6 Strategic Partners, etc.) and drive the Operating Rhythm

· Drive Account Strategic Delivery across cross-functional groups beyond our Core Value proposition, with new Buying Centers and with a multi-year perspective from dream big idea generation to deal closure

· Run ‘NowValue Business Reviews’ a.k.a. quarterly business reviews with C-suite to showcase value realized, highlight value optimization opportunities and discuss future growth

· Evolve to become a trusted advisor with key customer champions and executives

The individual will leverage strong management skills to overachieve in a fast-paced sales environment. They will be a strategic, analytical thinker and know how to leverage data to make decisions and execute on stretching growth plans. They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leading and winning.

What you get to do in this role:

· Provide strategic services to sales and customers to increase annual contract value and expand ongoing pipeline

· Develop, communicate and execute on a multi-year plan to grow business

· Work cross functionally with industry, value and advisory matrix teams to develop industry specific GTM strategies

· Cross-functional collaboration to align on go-to-market strategy: GTM, Solution Sales, Solutions Consulting, Field Marketing, Customer Success, Professional Services and Alliance and Channels

· Be a trusted advisor and leader who sets a high bar, leading from the front

· Establish and nurture relationships at the highest levels of organizations

· Demonstrate thought leadership to drive innovative customer engagement

· Work closely with senior sales leadership, including Global EVPs, Geo leads, P4 and external CEO Advisory board members

· Help develop and improve Strategy Decks/Account Plans and Joint Pursuit Plan (JPP) with our G6 partners

Qualifications

To be successful in this role you have:

  • 10-15+ years of experience in field sales/sales management or consulting in a matrixed and complex sales environment with a focus on aligning to company initiatives

    · Must have experience in big deal pursuit at large enterprise software vendor, preferably outside IT and addressing customers’ core business needs

    · Must have experience in partnering with global major consulting/advisory firms to create big deal opportunities

    · Must have experience in selling solutions addressing non-IT domains

    · A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills

    · Strategic consultative mindset, understand business and people change, can engage with depth and breadth at C-Level, A growth mindset

    · Strong C-Suite Consultative approach

    · High Emotional Intelligence

    · Strong interpersonal skills to coach and develop future state behaviours

    · Strong experience influencing multi-tiered customer relationships and C-Suite influencers

    · Experience attracting, retaining, and developing high performing, high potential talent

    · Superior knowledge and demonstrated skills in sales techniques, customer interaction, customers relations

    · A proven track record engaging enterprise level customers and established relationships at the C-suite level

    · Strong organization, communication, teamwork, presentation, problem solving and time management skills

    · The ability to navigate and collaborate through complex account and team structures

    · Confident to debate like you’re right but humble enough to listen like you’re wrong

    · Good clock speed with an ability to consume, digest and respond to data

    · Ability to articulate dream big and innovative ideas leveraging ServiceNow capabilitiy

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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