Training Program Manager, Account Managers

| Seattle
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At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:
Customers are King! Each and every day the PitchBook Learning Team works to ensure that our employees have the knowledge and capabilities needed to ensure our clients are successful in using PitchBook. Onboarding, professional and career development are handled by the PitchBook Learning team. PitchBook Learning does whatever it takes to ensure our employees achieve their goals and continue to grow in their skills and their careers.
The Training Program Manager will work to take our teams to the next level. This position plays a major role in helping us achieve our sales goals.
The Training Program Manager is responsible for the on-going delivery and evaluation of success metrics for the complete training solution for PitchBook's key sales roles. This means identifying gaps, developing programs, and landing those programs for various sales roles. Success will be evaluated against the representative's abilities to execute against our strategic priorities. This is a program management role with the responsibility for delivering programs throughout the year. Program Managers will leverage the resources available which include PitchBook Learning instructional design, operational support, and facilitation team, along with other PitchBook teams such as Analytics, Marketing, and Editorial. Training solutions must meet training needs and be scalable. A successful Program Manager will combine a solid understanding of sales or engagement management experience and role dynamics with the ability to map role requirements.
Primary Job Responsibilities:

  • Ensure employees in designated roles are well-equipped with the resources and training on sales, engagement, support, industry, platform, processes, systems, tools, necessary to effectively perform in an environment of fast-paced change
  • Set program- and course-level learning objectives for role-specific curriculum, sharing the vision and strategic direction with stakeholders, and evaluating the outcomes. Ensure the curriculum created aligns with role objectives and meets established quality standards
  • Leverage training programs from different trainers and work with PitchBook Learning resources to create new ones
  • Evaluate ongoing role-specific success with stakeholders to make sure training programs are meeting or exceeding expectations
  • Use program management best practices to plan, determine appropriate resources needed, track, and manage execution across global delivery of a program
  • Monitor program performance and determine highest priority impact updates/changes to make while deprioritizing others. Request additional resources as needed
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

Skills and Qualifications:

  • Experience in developing and managing learning paths 
  • 3-5 years of progressively responsible training program management experience
  • Demonstrated ability to think strategically and take broad visions and concepts and develop structured plans, actions, and measurable metrics and then execute those plans
  • Proven program management skills with demonstrated ability to manage multiple programs or priorities at once
  • Outstanding communication skills including proposal documents to an executive audience
  • Experience consulting with the business to identify and address training gaps
  • Knowledge of training/coaching concepts and implementation
  • Knowledge of and experience with GAP Selling concepts preferred
  • BS/BA or equivalent experience in Business, Communications, Sales/Client Engagement Training or a related field preferred
  • Excellent in PC/Mac OS skills, MS Office/Google Apps, MS Project or equivalent software
  • Prior experience with Salesforce (or similar) and Gainsight (or similar) preferred

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
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Located just blocks away from Pike Place Market and historic Pioneer Square, our headquarters boast stunning mountain views

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