The UX Research Account Sales Lead Role

AnswerLab is looking for an experienced and versatile Account Sales Lead to join our strategy team. The UX Research Account Sales Lead will have a substantial impact on clients and will support opportunity level sales responsibilities for clients, or teams within a client. 

This position is an opportunity to:

• Become a trusted advisor to your clients: AnswerLab's product involves information and insights -- and these insights help executives at some of the country's most recognizable firms to solve complex business issues. In addition to the knowledge and learning you'll be exposed to, you'll have the added satisfaction of seeing your clients achieve success as a direct result of our research services.
• Work with the best: Since 2004, AnswerLab has been building a stellar reputation within the research industry; our NetPromoter score is best-in-class. Fortune Magazine has named AnswerLab as a Great Place to Work for 2 years in a row (Top 25 in the U.S. in our category size). 
• Build a major brand: You will have the opportunity to impact a rapidly-growing company that is becoming the leading company in our category.

Key Areas of Responsibility

Client Management

• Support and grow a portfolio of approximately $3-4M in UX Research with a set of our technology, platform, and e-commerce clients
• Regularly meet with clients to strengthen and deepen our client relationships
• Write statements of work and proposals to address clients needs and maintain profitability
• Develops deep industry (technology, platform, and e-commerce) and client-specific expertise and proactively apply this knowledge to opportunities
• Own the tactical portion of the relationship that could involve responding to client accounting questions, maintaining databases, overseeing regulatory compliance etc.
• Provide strategic guidance to clients for long term planning
• Lead AnswerLab capabilities presentations
• Recommend programs of research to clients based on deep research expertise
• Build account plans in partnership with cross-functional AnswerLab leadership to target new and grow existing clients

Networking

• Participate in events, conferences, and industry related networking opportunities
• Opens new relationships with technology and research industry contacts and leverages those relationships for meetings and referrals
• Regularly spends time with clients through kickoff calls, scoping meetings, readouts, and check-in meetings

Business Management

• Own opportunity updates in Salesforce and ensure accuracy
• Ensure all calls, meetings, and tasks are documented in Salesforce
• Compile and organize the quarterly account planning documents

AnswerLab Development

• Proactively identify areas of opportunity to improve AnswerLab – such as new efficiencies, process improvements, ways to better serve clients, and build the AnswerLab brand
• Be a role model to team members on AnswerLab core values 
• Strong, proactive collaborator with colleagues, advising and mentoring on UX research methods

Key Role Competencies/Behaviors

• Networking: Adapt quickly and relate comfortably to a diverse client base, building valuable contacts among client companies and industry experts/centers of influence.
• Partner with Clients: Provide insightful recommendations suited to clients' needs and business constraints, striving to serve the best interests of the client with innovative approaches. 
• Partner with AnswerLab Cross-functional Leadership: Ensure the best solutions for our clients by working closely with our Research and ResearchOps leadership during scoping and execution, and through ongoing account planning.     
• Build Trust with Clients: Always considers the best interests of the client and makes commitments well-matched to AL's capabilities. Integrity and honesty create deep trust relationships, and words and actions always reflect the core values of AnswerLab. 

Knowledge, Skills, and Experience

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.

• 5+ years of experience in the UX research field or market research field (specifically related to research design)
• Experience working in the user experience industry or a related research field 
• Ability to engage effectively with business and research managers in Fortune 500 companies
• Exhibit robust expertise in selling UX or Market Research studies independently
• Passion for user experience and digital products
• Has actively worked on building a book of business and been required to maintain business levels and seek opportunities for growth
• Has experience proactively reaching out to new accounts and growing them to a significant size
• Proven experience with building strong business and personal relationships with clients and colleagues
• Experience in Account Management a plus

In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:

AnswerLab's Core Values

1. Build trust
2. Provide amazing service
3. Support and Encourage Inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore Creative Solutions to Challenges
8. Make AnswerLab a great place to work

Physical Requirements

• Overtime may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

Who We Are

AnswerLab, named in the Inc. 5000 List of Fastest Growing Privately-Held Companies five years in a row, has an amazing opportunity for you to grow with us. This is a phenomenal opportunity for a highly creative and extremely motivated individual, who craves new challenges and thrives on working in a fun, fast-paced and flexible environment. 

AnswerLab delivers trusted customer insights that help the world’s leading brands build outstanding digital products and services.  We focus exclusively on customer/digital user experience research to understand what people see, do, think and feel when using web sites, mobile applications, and other digital products.  AnswerLab’s clients depend on our recommendations about product concepts, features, design and messaging to create more engaging customer experiences that drive results.  Global market leaders select AnswerLab as their user experience research partner, including Amazon, Facebook, Google, Walmart, eBay, Salesforce, Dropbox, Airbnb, Twitch, Twitter, and many others. 

----

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

----

Note: This job description is subject to change at any time.

This is a full-time remote position. Applicants can be based anywhere in the United States. 

No staffing/recruiting agencies please.  

We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time.