Senior Associate, Design Program Manager

Job Description
Join our global design team as an Associate Design Program Manager and help drive delivery and process improvements at scale. Be a key force behind exceptional user experiences and continuous improvement in a dynamic, innovative environment.
As an Associate Design Program Manager within the Digital Innovation (DI) and Experience Design (XD) organization of the Commercial and Investment Bank (CIB), you will play a pivotal role in delivering complex programs and championing operational improvements. You will work with a global team of over 150 design professionals supporting Payments across the CIB, implementing Agile practices, and ensuring effective collaboration across design, product, and technology teams. Your proactive approach and strong organizational skills will help foster new relationships and advocate for the value of design in successful product development.
Job Responsibilities

• Oversee the delivery of assigned portfolios or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans.
• Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution.
• Drive the adoption and evolution of the design system by collaborating with cross-functional teams and ensuring alignment with organizational goals.
• Work closely with design, product, and engineering teams to incorporate quality mechanisms throughout the product development lifecycle.
• Lead the design team's adoption and improvement of Agile practices, promoting cross-functional collaboration and efficiency.
• Develop, maintain, and share best practices, standard operating procedures, and templates for the portfolio and broader team.
• Advocate for the role of design in product development by educating stakeholders and translating design deliverables into tangible business outcomes.
• Drive collaboration and maintain a pulse on team health and morale, communicating risks and improvement opportunities to leadership.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience managing and scaling UX programs and driving operational efforts.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Skilled in collaborating, building relationships, and communicating effectively with diverse stakeholders.
• Enthusiastic about championing best practices for design teams and enhancing cross-functional collaboration.
• Proficient in Jira, Confluence, Figma, and MS Office Suite.

Preferred Qualifications, Capabilities, and Skills

• Experience with the product development lifecycle.
• Knowledge of the design industry and current trends.
• Strong facilitation and project management skills.
• Professional qualification in Project Management or Agile/Scrum Certification.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.