Senior Technical Consultant

About the Team

• The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.  

About the Role

• As a Sr. Technical Consultant you will play an important roleworking as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. Working in a fast-paced environment, you will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant. 


• Location: Fully remote - CST/ EST preferred

Your Daily Adventures Will Include

• Manage and execute on implementations & projects for customers 
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality 
• Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders 
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion 
• Distill information from a variety of sources to inform complex configuration setup 
• Explore all relevant client processes to build successful integrations 
• Collaborate with client technical experts to establish a thorough configuration testing plan 

Our Vision of You

• Technical Aptitude  - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes 
• Consultant & Trusted Advisor  -  You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives 
• Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done 
• Exceptional Communication Skills - You have Experience in successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders 

Preferred Qualifications

• Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations 
• Familiarity with front-end and back-end development technologies 
• Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform 
• Track record of leading with optimism to help others persevere in difficult situations 
• Expertise in working with a Sales Engagement Platform 
• History of working with internal Product or Engineering teams to improve product features and capabilities