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Role Description
At Dropbox, we believe the future is built on great ideas. And great ideas don’t just come from the top; they come from everywhere. Our mission is to design an enlightened way of working.
We are seeking a skilled Payments Operations Specialist to join our team. The ideal candidate will be responsible for optimizing payment processing costs by analyzing, strategizing, and implementing efficient payment routing solutions. Additionally, the candidate will negotiate with payments providers to secure favorable terms and rates.
Responsibilities
- Analyze current payment processing systems and identify opportunities for optimization to reduce costs.
- Develop and implement strategies to route payments through the most cost-effective gateways and processors.
- Monitor payment performance metrics and make data-driven decisions to improve efficiency and reduce expenses.
- Partner with Sourcing and Legal to provide information that help Dropbox negotiate contracts and terms with payments providers to secure competitive rates and favorable terms.
- Collaborate with cross-functional teams, including finance, engineering, and product, to implement payment optimization strategies.
- Stay updated on industry trends, regulations, and best practices related to payment processing.
- Troubleshoot payment processing issues and coordinate with technical teams for resolution.
- Provide regular reports and updates on payment processing performance and cost savings initiatives to management.
- Manage user entitlements in payment processor portals, authorized signatories, and support merchant account maintenance
Requirements
- 10+ years of experience
- Proven experience in payments operations, finance, or a related field.
- Must have owned KPIs and report them to leadership
- Must have experience working in companies that manage subscriptions
- Strong analytical skills and the ability to interpret complex data to drive decision-making.
- Excellent negotiation and communication skills.
- Knowledge of payment processing systems, gateways, and providers.
- Familiarity with regulatory requirements and compliance standards in the payments industry.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Experience working side by side with engineering teams
Preferred Qualifications
- Experience working with payment gateways, processors, or financial institutions.
- Familiarity with payment fraud detection and prevention techniques.
Total Rewards
US Zone 1
This role is not available in Zone 1
US Zone 2
$179,800—$243,200 USD
US Zone 3
$159,800—$216,200 USD
Dropbox Seattle, Washington, USA Office
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Though remote is our primary way of working, meaningful in-person connection and collaboration is a critical part of Virtual First. Our Seattle Studio is a place for teams to come together to host meetings, off-sites, and build community.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
