Toast Logo

Toast

Technical Support Expert - Team Management

Job Posted 2 Days Ago Reposted 2 Days Ago
Be an Early Applicant
In-Office
Omaha, NE
25-25 Annually
Junior
In-Office
Omaha, NE
25-25 Annually
Junior
As a Technical Support Expert, you'll handle customer inquiries, troubleshoot technology issues, and collaborate internally to ensure excellent services.
The summary above was generated by AI

Technical Support Expert - Guest Services


Start Date: 8/25/2025 - Training is 12 weeks on-site in the Omaha, NE office. There is no PTO allowed during training. 

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week, post training. 

Hourly Rate: $25 per hour

*We do require open availability for this position, assigned schedules could range from Monday - Sunday (6am - 1am CST.)


Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

As a Customer Care Expert - Guest Services, you engage directly with our Toast customers to drive specialty support with measured success based on productivity and customer satisfaction Key Performance Indicators (KPIs). You will respond to and resolve complex and nuanced inquiries on Toast products and services, and take ownership of the customer experience. You are able to apply principles and methodologies, such as empathy, good judgment, and a consultative approach, to customer interactions. As a pivotal stakeholder, you partner with leadership and cross-functional teams across the company.  To thrive as a Customer Care Expert at Toast, you are a customer champion,  thrive in escalated situations, and excel in ambiguous environments!  

About this roll* (Responsibilities) 

  • Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Communicate & collaborate effectively with  escalated customers;  able to use de-escalation techniques to  resolve complex customer inquiries  and increase customer satisfaction 
  • Help set up and troubleshoot technology devices for customers
  • Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience
  • Support the business by recommending process improvements to management toward advancing customer programs.

Do you have the right ingredients*? (Requirements)

  • 2+ years of experience in a role responsible for customer satisfaction or  1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
  • Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
  • Proven track record of success navigating and troubleshooting  technical tools, for instance a Apple laptop and  Android based software + Toast hardware, 
  • Strong  verbal/ written communication, organizational, and influencing skills 
  • Success operating independently and navigating competing priorities in a constantly changing environment

Special Sauce* (Nonessential Skills/Nice to Haves)

  • 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
  • Experience answering incoming phone calls and ticketing systems 
  • Experience working in the tech industry or for a SaaS company
  • Open to schedules that may include weekends, holidays and nights

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.
Pay Rate
$25$25 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Top Skills

Android Software
Apple Laptop
Pos Software
Toast Hardware

Similar Jobs at Toast

2 Days Ago
In-Office
Omaha, NE, USA
95K-152K Annually
Mid level
95K-152K Annually
Mid level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage a team of agents, ensure high-quality customer care, analyze data, drive process improvements, and collaborate cross-functionally.
Top Skills: Google Suite
6 Days Ago
In-Office
2 Locations
129K-206K Annually
Junior
129K-206K Annually
Junior
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Retail Account Executive will prospect and sign new accounts in the retail sector, using a consultative approach to tailor solutions, while managing the sales cycle and collaborating across teams.
Top Skills: Salesforce
9 Days Ago
In-Office
Omaha, NE, USA
25-25 Annually
Junior
25-25 Annually
Junior
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Customer Care Expert assists customers with billing inquiries and payment processing, resolving complex issues while ensuring high customer satisfaction and collaborating with team members.
Top Skills: SalesforceTechnical Troubleshooting Tools

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account