The Digital Customer Success Analyst at Qualtrics plays a crucial role in enhancing customer retention by understanding their goals, providing tailored solutions, and translating data insights into valuable strategies. The analyst will manage priorities, innovate processes, and collaborate across teams to improve customer satisfaction and loyalty.

Lead the digital and scale customer success efforts at Qualtrics by accelerating digital strategy, leading the global scale book of business, utilizing customer data for value-added content, and enhancing digital engagements for customers.