UX User Researcher
2 hours ago
Starting from scratch, this position will create and implement the framework and roadmaps for all product-related research, strategic ad-hoc research initiatives, and UX/UI research.
Devise and curate a mixed-methods approach to gathering both generative and evaluative feedback on UX/UI designs and product concepts. Methods may include: in-lab and field studies, online surveys, usability tests, card sorting, moderated and unmoderated remote testing, participatory design, experience mapping, heuristic evaluations, in-depth user interviews, as well as stakeholder interviews.
You will supervise a user research manager, and be hands-on and accountable for directly conducting research projects yourself, designing research instruments (surveys, discussion guides) and sampling techniques to gather data with the highest standards.
Work collaboratively with our data scientist, business intelligence, and the marketing analytics teams to ensure high quality and maximized impact to effectively communicate research insights and recommendations across Zipwhip.
You'll seek out open questions and develop fuzzy unknowns into formal research plans that will empower your team to gain meaningful insights into their customers.