Seattle Tech Jobs and Startup Jobs

11

API Support Engineer

Zipwhip
Seattle
22 minutes ago
+47
We are looking for an API Support Engineer to become a subject matter expert (SME) supporting our API and the many ways our customers have implemented it. You will troubleshoot issues with our API in specific, and customer API integrations in general. This position will work cross-functionally with engineering, operations, and customer support to troubleshoot customer-facing API integration issues. This API SME will act as a backstop for technical support, and may individually consult with customers to better understand existing gaps. The ideal candidate will be comfortable in both the technical and non-technical fields and comfortable building relationships with our clients.

Director of Frontline Support

Outreach
Seattle
14 hours ago
+39
The Director of Frontline Support is responsible for a group of experts delivering proactive and reactive services for customers to resolve issues, answer questions and services incidents. The Director of Front Line support acts on customer and rep feedback to improve and evolve the products, supportability, readiness and knowledge management functions and scale via data and automation. This leader will manage a team of Technical Support Managers to manage the highest volume of tickets for Outreach Customers. Key to this role will be developing programs to support our Customers as well as working to coach and mentor reps and managers to grow.

Software Support Engineer

TUNE
Seattle
14 hours ago
+44
Proven experience troubleshooting advertising technology. World-class customer service voice: you love delighting customers and helping them succeed with our product. Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience. Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us. Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn. Solid API experience: You can call, script, and post to a standard REST API. SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

Software Support Technician

BitTitan
Bellevue
5 days ago
+39
The Software Support Technician (SST) is positioned to be the first point of contact for customers when things are not as expected in the suite of MigrationWiz products. In discussing and understanding the customer’s problem, the SST demonstrates extreme empathy for our customers. These technicians are responsible for quickly triaging, responding, and guiding the customer to help them move forward in their migration projects. They operate in a fast-paced ever evolving environment all while providing industry best customer service on a consistent basis.  

Developer Support Engineer

Auth0
Bellevue
6 days ago
+38
We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Technical Support Lead

Outreach
Seattle
1 week ago
+39
The Technical Support Lead is responsible for leading, developing, mentoring and auditing the quality control for the Technical Support Team. This role partners daily with other Support team members to review open issues, provide advice, and partner on resolutions. In addition, the Technical Support Lead will identify knowledge gaps and process opportunities to address said scenarios. They will also provide direction to team members in identifying goals and driving to resolution on issues. The lead will conduct reviews with Technical Support Engineers to ensure issues are managed appropriately and adhere to department processes and procedures. They will help deliver new solutions and implement process improvement to the Technical Support department. Additionally, they will provide mentorship and direction to team members, as well as collaborate with management on ways to provide team development and coaching.

Product Support Specialist

Subsplash
Seattle
1 week ago
+34
Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The Product Support Specialist role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Product Support Specialist provide world class customer service and are both creative and technically savvy. Primary hours for this position are Monday-Friday 8:30am-5pm with a potential for weekend hours if desired. 

Support Technician

ExtraHop
Seattle
2 weeks ago
+52
Provide hardware and firmware deployment support for ExtraHop appliances. Provide technical assistance to quantify and/or troubleshoot issues with data feeds from network infrastructure, virtual switches, and packet forwarders. Document incident cases, feature requests, and customer questions. Escalate technical cases to the appropriate technical resource. Act as the single point of contact for customer questions and concerns. Provide professional, concise communication with customers. Act as a team player to augment the Support Engineering team duties including Triage of new cases to include problem description, severity, priority, licensing and entitlement, and customer expectations. Communication management, and support directly to customer for documented issues.

Director of Global Technical Support

OpenMarket
Seattle
3 weeks ago
+44
As the Director of Technical Support, you will be a critical member of the Global Operations leadership team and lead a department that provides 24x7 monitoring and support. You will manage geographically dispersed Technical Support and Operations Center teams that provide exemplary support services to a wide range of customers and partners.

Technical Support Specialist

Hostwinds
Seattle
2 months ago
+10
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.

Web Hosting Support Tier 1

Hostwinds
Seattle
2 months ago
+10
As a member of our Front-Line Support Team, you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products through Live Chat, Phone Calls, Email Tickets and creating high-quality knowledge guides. All Hostwinds employees share a common goal: ensure our clients are 100 % completely satisfied with Hostwinds' support and services. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & troubleshooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. As a Front-Line Agent, you will be providing support through phone, chat, and email-based ticketing system.

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