Seattle Tech Jobs and Startup Jobs

17

Technical Support Engineer

Tempered Networks
Seattle
2 hours ago
+22
The Support Desk Specialist provides remote technical assistance for Tempered Networks security products to internal and external customers. He or she will handle multiple service assist requests of diverse scope where analysis of data requires evaluation of identifiable factors, and provide daily customer communication via phone and email. This SDS will exhibit strong competence, utilizing a number of troubleshooting tools in the course of providing resolutions.

Help Desk Technician

EagleView Technologies
Bellevue
14 hours ago
+19
This position will add to our current team by supporting the stability and maintenance of our development infrastructure and ensuring the smooth operation of the processes supporting those efforts. You will actively participate in a help desk role supporting employee laptops, desktops, and printer environments. To be a successful candidate you must show an eagerness to learn, the desire to "roll up" your sleeves to ensure corporate objectives are met and the ability to work within a fast moving, ever-changing environment.

Associate Application Support Consultant

Icertis
Bellevue
4 days ago
+18
The Associate Application Support Consultant/Engineer role belongs in the Icertis Customer Success unit and involves working closely with Customer, Customer Support and Customer Advocacy teams. This role is responsible for providing Level 2 support and establishing a higher touch in all technical and operational support aspects of Icertis relationship with its customers. The primary focus is on increasing customer satisfaction and adoption. Tasks associated with this role are:

Technical Support Specialist - Mechanical

Glowforge
Seattle
5 days ago
+31
Troubleshooting the tricky questions. Why did a customer’s Glowforge unit make that noise? Is the laser supposed to do that? Why did that thing not work? Communicating elegantly. You’ll respond to our customer’s complex questions with easy to understand emails, and you’ll work across departments at Glowforge to identify solutions. Writing. You’ll create both technical troubleshooting documents that are used by the team internally and self service articles that get our customers back on track. Building. You’ll be paying attention to what our customers are thrilled and bothered by, and you’ll lead projects to develop our systems, policies, and processes. You’ll help the rest of the team learn and grow, too. Breathing. You’ll keep a positive disposition and level head even during the worst of times - like late on a holiday when a customer is rightfully upset because something’s broken, and you’re the only one they have to talk to about it.

Developer Support Engineer

Auth0
Bellevue
5 days ago
+28
Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets. Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction.

Software Support Engineer

TUNE
Seattle
1 week ago
+27
We are looking for a Software Support Engineer to provide technical assistance and leadership for our TUNE HasOffers product. You'll work hand-in-hand with our most important clients; providing world class service and working on complex issues including data discrepancies, reporting troubleshooting, problematic API calls and attribution configuration.

Director Americas Global Product Support

UiPath
Bellevue
1 week ago
+34
· Put in place an escalation process while managing escalations to executives. · Unlock any blocking issue of the customer journey through adapted solutions escalations. · Migrate situations between customer, pa Lead cross-functionally to drive customer success. · Know the implementation Partners and learn from existing experiences. · Gather feedback from other departments, including Sales, Pre-sales, Support, Product, Partners. · Advocate for changes in other departments’ ways of working and collaborate. · Drive company-wide definition of ideal customer’s journey. · Create company-wide customer feedback loop. · Drive alignment with Sales ,CSM & Product. Be informed regarding customers’ important news. · Key metrics for the GPS team at company level. CSA. · Feedback from Peer. Recruit, mentor, inspire the team.

API Support Engineer

Zipwhip
Seattle
1 week ago
+29
We are looking for an API Support Engineer to become a subject matter expert (SME) in supporting and helping sell our API offerings. This position will work with operations to troubleshoot API related issues as well as work with sales to collaborate on how to best implement our solutions. Will also act as an API SME backstop for technical support in both pre- and post- sales, and individually consult with customers to identify existing gaps. The ideal candidate will be comfortable in both the technical and non-technical field and comfortable building relationships with our clients.

Software Support Technician - Tier I

Seagull Scientific
Bellevue
1 week ago
+32
First point of contact with customers over email, chat and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to documentation and Knowledge Base. Above all, provide a World-Class customer experience.

Technical Support Engineer

Avalara
Seattle
1 week ago
+21
The TAC Support Engineer is responsible for acting as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments for CertCapture, AvaTax and all related Connectors. This involves working directly with customers, responding to email requests in a timely manner, working closely with Avalara engineers to resolve issues, as well as participating in engineering and product management meetings.

Technical Support Analyst

Apptio
Bellevue
1 week ago
+18
Title: Technical Support Analyst You: We are seeking individuals who are passionate about technology, to provide complex support services of our SaaS solutions. Working with the Manager of Customer Support, you will be working closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of Apptio's long-term relationship with its

IT Support Specialist

Rover
Seattle
1 week ago
+29
We are looking for an IT Support Specialist to join our IT department at our Seattle office. Reporting to the IT Operations Manager, the specialist will provide laptop and desktop computer hardware break/fix support, add, move, or change requirements of peripherals and device drivers. The Specialist will also provide desk side software support such as troubleshooting, installation and configuration of commercial and custom software, and support of our network infrastructure.

Helpdesk Technician

Smartsheet
Bellevue
1 week ago
Smartsheet is seeking to hire a Helpdesk Technician to an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new services and programs.

Support Engineer

Highspot
Seattle
1 week ago
+16
To support our users, we’ve built many integrations with these other systems. A key part of our job is to make sure that customers are having a good experience using these products together. A successful candidate will thrive on mastering different and changing technologies, enjoy coming up with novel solutions, and get satisfaction from working with customers to help solve their problems. This role will serve as the technical liaison between Services and Products, serving as the voice of the customer to make our product better.

Quality Assurance Engineer

Xealth
Seattle
1 week ago
+32
Having recently announced a major new partnership that allows physicians to recommend physical products (DMEs), we’re looking for a Support Operations Analyst to join our team. In this role you’ll be our first dedicated Support Analyst in the group delivering an exceptional experience to our customers. Essentially level 2/3 support, you’ll provide a mix of user and technical support, troubleshooting, bug reports, and issue management. You’ll be instrumental in establishing our support function, while helping achieve our mission of improving healthcare outcomes for everyone. 

IT Support Technician

Axon
Seattle
1 week ago
+43
Facilitate second line IT Support for Axon users through any and all intake channels and peer escalations. Accept ownership for all IT endpoints at your facility. Manage IT inventory for your facility. Provide remote hands and monitoring assistance to our operations team for your facility. Identify opportunities to improve efficiency or service quality through process change or automation. Approach all support opportunities within the guidelines of both IT and InfoSec policies.

Customer Support Specialist

Zipwhip
Seattle
2 weeks ago
+29
The team is seeking a Technical Support Specialist with experience working in a technically-oriented, fast-paced service position. Strong candidates will have a proven track record of high-quality work with attention to detail, consistently productive impacting team and individual KPIs and contributing to team projects on time, all while putting customers first.

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