Seattle Tech Jobs and Startup Jobs

18

Customer Support Technician - Tier I

Seagull Scientific
Bellevue
20 hours ago
+32
Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.

Technical Support Specialist

Zipwhip
Seattle
1 day ago
+34
The team is seeking a Technical Support Specialist with experience working in a technically-oriented, fast-paced service position. Strong candidates will have a proven track record of high-quality work with attention to detail, consistently productive impacting team and individual KPIs and contributing to team projects on time, all while putting customers first.

Contract Entry Level Help Desk Technician

EagleView
Bellevue
2 days ago
+54
Currently we're looking for applicants for the role of Help Desk Technician. This position will add to our current team by supporting the stability and maintenance of our development infrastructure and ensuring the smooth operation of the processes supporting those efforts. You will actively participate in a help desk role supporting employee laptops, desktops, and printer environments. To be a successful candidate you must show an eagerness to learn, the desire to "roll up" your sleeves to ensure corporate objectives are met and the ability to work within a fast moving, ever-changing environment.

Service Desk Technician

Convoy
Seattle
2 days ago
+29
We're looking for an experienced customer service oriented Service Desk Technician to support our growing company. As a Service Desk Technician you will be responsible for supporting the needs of employees within the company. This role requires strong technical aptitude, enterprise support experience, and most of all, a strong customer-first attitude.

Senior Manager, Support

PayScale
Seattle
2 days ago
+28
As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

Technical Support Rep - Tier I

Seagull Scientific
Bellevue
3 days ago
+32
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.

Technical Support Engineer

Outreach
Seattle
3 days ago
+38
As a member of the Technical Support Engineering Team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. Being a Technical Support Engineer will require you to come up to speed on the product quickly. You will work with customers to ensure they experience the full power of our tools, providing training/adoption and working across teams to better our product.

Software Support Engineer

TUNE
Seattle
3 days ago
+44
Proven experience troubleshooting advertising technology. World-class customer service voice: you love delighting customers and helping them succeed with our product. Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience. Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us. Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn. Solid API experience: You can call, script, and post to a standard REST API. SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

Helpdesk Technician

Smartsheet
Bellevue
6 days ago
Smartsheet is seeking to hire a Helpdesk Technician to an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new services and programs.

IT Applications Analyst

Rover
Seattle
6 days ago
+29
We’re looking for an IT Applications Analyst who will play a critical role in managing Rover’s customer engagement (e.g. Zendesk, Talkdesk) and productivity (e.g. Jira, Confluence) tools. You will manage, configure, develop and enhance how these applications are used at Rover. You will also be responsible for architecting solutions, resolving technical issues, implementing new features & functionality, and leading or participating in projects requiring systems expertise for these applications. This position requires a self-motivated employee who has a strong passion for improving Rover’s customer experience and a drive for efficiency and process improvement.

Manager, Information Technology

Expedia Group
Bellevue
1 week ago
+15
As a technical manager, you will lead the engineering team tasked with bringing premier content collaboration experiences which improve the daily lives of our users, enabling them to excel at their role, and successfully achieve shared business goals. We are passionate and committed in our dedication to provide excellent tools; establishing a robust, reliable suite of applications and services.  Our Team members take a long term view for solutions, with a solid focus on automation and scalability. You take the initiative, and take ownership to work issues to completion while remaining organised, consistent and calm under pressure. You enjoy working in a dynamic flexible environment with constant change and have the ability to express complex ideas to team members who have a variety of technical backgrounds.

Developer Support Engineer

Auth0
Bellevue
1 week ago
+31
Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets. Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction.

Technical Account Manager

Limeade
Bellevue
1 week ago
+23
Limeade is looking for a technical, customer facing leader to join our Customer Care team. You will be responsible for working directly with our customers to oversee all technical issues and questions, provide subject matter expertise to guide the customer with platform configuration, and work in partnership with our Strategic Account Executives to help our customers build great companies. You will manage the triaging, troubleshooting, and tracking of customer escalations, while working directly with our Development team to help bring issues to full resolution. Additionally, you will have the knowledge and tenacity to spot trends, quickly react, and resolve issues before they have the potential to become widespread. You will foster a positive online community for our members, interact with customer representatives, and work with our product development team to turn customer pain into customer delight (in a scalable way). 

Technical Customer Service Support

Hostwinds
Seattle
2 weeks ago
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system. We provide support 7x24x365 and have varying shift schedule. Currently we are recruiting for a morning shift: Thursday through Monday 4:00 am to 12:30 pm.

Web Support Tier 1

Hostwinds
Seattle
2 weeks ago
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system. We provide support 7x24x365 and have varying shift schedule. Currently we are recruiting for a morning shift: Thursday through Monday 4:00 am to 12:30 pm.

PLATFORM SUPPORT MANAGER, ANALYTICS

Adswerve, Inc.
Seattle
3 weeks ago
+29
Adswerve is seeking an individual to join the Platform Support Management team. This role will report to the Director of Analytics Support and oversee daily operations of the Platform Support Digital Analyst team. Key responsibilities will include creating and/or improving workflows, establishing onboarding standards, and ensure the growth and development of direct reports. This individual will be expected to work in lockstep with the Platform Support Leadership team and provide input related to departmental strategic and operational planning and assist with executing upon initiatives. Other responsibilities will include providing senior level guidance and support to the team to achieve operational excellence. 

Support Engineer

ExtraHop
Seattle
1 month ago
+52
We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

Help Desk Contractor

Blue Nile
Seattle
1 month ago
+20
Blue Nile is looking for a Technical Support Specialist Contractor to join our Helpdesk team for the next 4 months. This team supports our 400+ machine desktop, mobile, warehouse and call center computing environments in Kent, Seattle and a handful of locations across the globe. We utilize popular computing platforms including Windows, Linux, and Macs. The team works closely with a variety of technical and non-technical business groups within the organization, providing end-user support and solutions to help them complete their projects. The successful candidate will be able to understand and analyze complex problems in order to implement robust and maintainable solutions.

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