Seattle Tech Jobs and Startup Jobs

16

Tech Support Representative

Pushpay
Redmond
2 days ago
+35
In order to maintain a high level of Customer Care, the Team is dedicated to our customers above and beyond the expected measures. The perfect candidate is someone who can be fiercely loyal to our customers and end-users, their needs, and their expectations. Among the many duties the Support Team carries out, the core of what we do is create a culture that turns the Support process into a win/win for our company and the customer. This role reports to the Manager of Customer Care.

Manager, Desktop Systems Specialist

Smartsheet
Bellevue
5 days ago
Managing a team of Technical Support professionals operating in a geographically dispersed global company. Ensuring the Desktop team performs and adheres to standards of excellence and professionalism. Help promote a company culture that encourages top performance and high morale. Developing and demonstrating an understanding of end user and company needs. Hands on familiarity with IT systems, SaaS / cloud applications, networks, data security systems, telephony, meeting technologies and computing. Analyzing the performance of Desktop team activities and documented resolutions. Managing Service Level Agreements (SLAs). Creating and maintaining a Service Desk training program for increased business, customer service, team development and technical knowledge .

Helpdesk Technician

Vice President - Premium Support, North America

Icertis
Bellevue
6 days ago
+18
Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

Senior Application Support Consultant - Customer S…

Icertis
Bellevue
1 week ago
+18
Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

Senior Technical Support Engineer

Outreach
Seattle
1 week ago
+39
We are seeking experienced customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. This individual will work closely with customers, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and advanced support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.

Technical Support Engineer

Technical Support Specialist

Zipwhip
Seattle
1 week ago
+47
The team is seeking a Technical Support Specialist with experience working in a technically-oriented, fast-paced service position. Strong candidates will have a proven track record of high-quality work with attention to detail, consistently productive impacting team and individual KPIs and contributing to team projects on time, all while putting customers first.

Service Desk Technician

Convoy
Seattle
1 week ago
+29
We're looking for an experienced customer service oriented Service Desk Technician to support our growing company. As a Service Desk Technician you will be responsible for supporting the needs of employees within the company. This role requires strong technical aptitude, enterprise support experience, and most of all, a strong customer-first attitude.

Technical Support Trainer

Zipwhip
Seattle
1 week ago
+47
We are looking for a Technical Support Trainer that could help scope, design and deliver programs for successfully onboard new hires and develop product and technical skills. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will effectively collaborate with Support, Sales and HR leadership to implement learning and development programs and improve quality standards to enhance both the employee and customer experience.

Senior Manager, Support

PayScale
Seattle
1 week ago
+28
About the Role: As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

Software Support Engineer

TUNE
Seattle
1 week ago
+44
Proven experience troubleshooting advertising technology. World-class customer service voice: you love delighting customers and helping them succeed with our product. Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience. Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us. Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn. Solid API experience: You can call, script, and post to a standard REST API. SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

Technical Support Specialist

Hostwinds
Seattle
2 weeks ago
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.

Web Support Tier 1

Hostwinds
Seattle
2 weeks ago
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.

Senior Storage Support Engineer

ServiceNow
Kirkland
1 month ago
+37
We're looking for experienced, passionate, driven engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Storage Infrastructure Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.   This position is responsible for the deployment, tuning and maintenance of ServiceNow's 24x7 shared data storage infrastructure throughout the entire environment. Working with industry experts and other IT and business teams, this role is responsible for achieving overall technical integrity, data availability and administration of the organization’s storage infrastructure.

Field Support Coordinator

Trupanion
Seattle
1 month ago
+37
Trupanion is looking for someone who has a passion for serving clients, is a team player, takes pride in excellence, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’s Field Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have within the veterinary community. This job will be based out of the Seattle Office and is not remote eligible.

Veterinary Systems Support Specialist

Trupanion
Seattle
1 month ago
+37
The Veterinary Systems Support Specialist is an IT professional responsible for providing internal and external technical support for Trupanion’s veterinary facing technology. This may include troubleshooting systems, servers, networks and/or desktop environments; responding promptly and effectively to hospital user problems; directly resolving problems or escalating to the appropriate resource and monitoring its effective resolution. The Support Specialist is the main point of contact for Trupanion support teams, working closely with the IT product team and vendor partner teams.

Technical Account Manager

Limeade
Bellevue
1 month ago
+23
Limeade is looking for a technical, customer facing leader to join our Customer Care team. You will be responsible for working directly with our customers to oversee all technical issues and questions, provide subject matter expertise to guide the customer with platform configuration, and work in partnership with our Strategic Account Executives to help our customers build great companies. You will manage the triaging, troubleshooting, and tracking of customer escalations, while working directly with our Development team to help bring issues to full resolution. Additionally, you will have the knowledge and tenacity to spot trends, quickly react, and resolve issues before they have the potential to become widespread. You will foster a positive online community for our members, interact with customer representatives, and work with our product development team to turn customer pain into customer delight (in a scalable way). 

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