Seattle Tech Jobs and Startup Jobs

10

Support Operations Tools Engineer

Outreach
Seattle
2 days ago
+38
The Systems Administrator is responsible for the configuration and administration of all the tools used by Outreach Support teams. This role will partner with cross functional subject matter experts to configure, develop and support the main ticketing platform and associated integrations. In this role, you will implement sustainable, scalable solutions to problems that the Customer Success organization encounters. Through this, you will promote efficiency both internally and externally, and add value to how we empower teams at Outreach. 

Technical Support Engineer

Technical Support Analyst

Ekata
Seattle
2 days ago
+39
We are looking for a Technical Support Analyst to work closely with end users and IT staff in person and remotely, supporting Macintosh and PC hardware, software, and operating systems in a cloud environment. In this role, you will be team oriented and put the needs of users first. In this role, you will be capable of managing multiple priorities and is responsible for administration of cloud services and Active Directory in support of daily operations and projects. 

Technical Support Specialist

Zipwhip
Seattle
3 days ago
+29
The team is seeking a Technical Support Specialist with experience working in a technically-oriented, fast-paced service position. Strong candidates will have a proven track record of high-quality work with attention to detail, consistently productive impacting team and individual KPIs and contributing to team projects on time, all while putting customers first.

Service Desk Technician

Convoy
Seattle
5 days ago
+29
We're looking for an experienced customer service oriented Service Desk Technician to support our growing company. As a Service Desk Technician you will be responsible for supporting the needs of employees within the company. This role requires strong technical aptitude, enterprise support experience, and most of all, a strong customer-first attitude.

Software Support Engineer

TUNE
Seattle
1 week ago
+41
Proven experience troubleshooting advertising technology. World-class customer service voice: you love delighting customers and helping them succeed with our product. Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience. Empathy; this comes second nature to you. You understand the importance of our client’s issues and why it matters to them and us. Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn. Solid API experience: You can call, script, and post to a standard REST API. SQL experience: Our customers need to interrogate terabytes of data; they’ll require your assistance to optimize their queries.

Software Support Representative - Tier I (Bellevue…

Seagull Scientific
Bellevue
1 week ago
+32
Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.

Developer Support Engineer

Auth0
Bellevue
1 week ago
+31
Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets. Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction.

Manager, Information Technology

Expedia Group
Bellevue
1 week ago
+15
As a technical manager, you will lead the engineering team tasked with bringing premier content collaboration experiences which improve the daily lives of our users, enabling them to excel at their role, and successfully achieve shared business goals. We are passionate and committed in our dedication to provide excellent tools; establishing a robust, reliable suite of applications and services.  Our Team members take a long term view for solutions, with a solid focus on automation and scalability. You take the initiative, and take ownership to work issues to completion while remaining organised, consistent and calm under pressure. You enjoy working in a dynamic flexible environment with constant change and have the ability to express complex ideas to team members who have a variety of technical backgrounds.

Business Analyst, Customer Operations

Limeade
Bellevue
3 weeks ago
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.

Senior Storage Support Engineer

ServiceNow
Kirkland
1 month ago
+37
We're looking for experienced, passionate, driven engineers who can help us build scalable and reliable cloud computing solutions to support the rapid growth of our SaaS products. As a Storage Infrastructure Engineer, you will work on solving tough technical challenges in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.   This position is responsible for the deployment, tuning and maintenance of ServiceNow's 24x7 shared data storage infrastructure throughout the entire environment. Working with industry experts and other IT and business teams, this role is responsible for achieving overall technical integrity, data availability and administration of the organization’s storage infrastructure.

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