Seattle Tech Jobs and Startup Jobs

2

Software Support Technician - Tier I

Seagull Scientific
Bellevue
2 days ago
+32
Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.

Software Support Representative - Tier I

Seagull Scientific
Bellevue
6 days ago
+32
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. Even though it is free, we consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.

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