Seattle Tech Jobs and Startup Jobs

30

VP, Customer Care

Discovery Digital Media
Bellevue
1 day ago
We are hiring a Vice President of Customer Care in Bellevue, Washington to lead the direct service and support for customers across Discovery’s wide array of direct-to-consumer products, including digital products across entertainment, food, home, auto, nature, and science. The VP of Customer Care will be a strategic partner to business lines within the direct-to-consumer business, placing customers at the core of our decision making and ensuring that customer-centric, data-driven decision making is used throughout the team. They will create a culture that delights customers through their end-to-end experience, solves customers problems efficiently, and surprises customers will delightful experiences.

Customer Operations Coordinator

Limeade
Bellevue
1 day ago
+23
We are looking for an enthusiastic Customer Operations Coordinator individual to join the Limeade Customer Operations team. The Customer Operations Coordinator position will be responsible for executing tasks that assist Customer Operations and Customer Success in their delivery of excellence with our internal teams and external customers.  This will include representing Limeade at customer well-being fairs, promoting customer programs and Limeade point of view and best practices. This role also includes internal projects that align with improved support and execution of customer programs.

Manager, Customer Success

ExtraHop
Seattle
1 day ago
+52
The Manager of Customer Success manages a team of customer success managers (CSM’s) and specialists (CSS’s) to ensure effective onboarding and nurturing of ExtraHop customers. The role requires demonstrated managerial leadership and technical proficiency. The manager effectively leads personnel, drives priorities, ensures adherence to defined process, and understands how to promote the value of the ExtraHop platform and expand customer use cases. 

Senior Trainer

Customer Success Manager

Business Analyst, Customer Operations

Limeade
Bellevue
1 day ago
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.

Renewal Specialist

Outreach
Seattle
1 day ago
+38
This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success. This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

Client Engagement Manager, Scale

VP, Customer Success Strategy and Program Management

Customer Success Manager, Enterprise & Strategic Accounts

Manager of Client Engagement

Customer Success Manager

Manager of Customer Success, Emerging Accounts

Load 3 more jobs7 jobs at Outreach

Customer Success Specialist

Flipt
Seattle
1 day ago
+11
For this role, we are looking for someone that enjoys being a resource and go-to for our client base, and creating long-lasting client relationships. You will take on the responsibility of all elements of customer happiness post-sale, not only servicing but acting as an advisor to our clients as well. The client success specialist will work directly with the sales team and our clients to onboard, upsell, and build relationships while they use our innovative Real Estate marketing tool. 

Customer Success Associate

PitchBook
Seattle
1 day ago
+47
PitchBook is looking for a highly motivated and experienced Customer Success Associate (CSA) with a passion for technology and an interest in the private equity and venture capital industry. Customer Success Associates are the first point of contact for the vast majority of expansion opportunities and continuously build their pipeline within the PitchBook client base.  As a Customer Success Associate you will be responsible for identifying, qualifying, and scheduling product demonstrations between client non-users and PitchBook Account Managers. CSA's will work closely and collaborate with Account Managers to strategically target opportunities for growth within the PitchBook client base. The CSA will develop a deep knowledge of the accounts they support, their client's industry/sector as well as their business needs to drive revenue growth for PitchBook.

Customer Success Manager

vCita
Bellevue
2 days ago
+21
We are looking for Customer Success Manager to join our close-knit team! Our experts love our product, and it's incredibly unique (and fun) to be a part of their business journey.

Customer Success Support Representative

EagleView Technologies
Bellevue
2 days ago
+26
Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in an account manager capacity. Other duties as assigned.

Sr. Financial Analyst

Suplari
Seattle
2 days ago
+17
Engaging with Suplari’s Enterprise customers to deeply understand their goals, objectives and priorities and helping them achieve business success with the Suplari platform. Working with your customer stakeholders throughout the onboarding and ongoing subscription phases of the engagement to ensure they are trained on Suplari, receiving the latest releases of the system and guiding them on best practices to ensure success with Suplari. Supporting your customers to help expand the usage of Suplari over multiple roles and business functions. Interacting with a variety of Enterprise companies extracting and integrating their data into Suplari, discovering insights, and working with engineering to automate these discoveries. Working with a team of Data Analysts to ensure the customer data received is complete, clean and that the customer data will light us in Suplari accurately. Collaborating with our account manager and product teams to ensure the successful onboarding of new customers to the Suplari platform.

Customer Success Representative, Strategic Account…

Smartsheet
Bellevue
2 days ago
Smartsheet is looking for a Customer Success Representative to work with a set of strategic accounts to drive customer satisfaction, application engagement, retention and growth. You will serve as a key point of contact for customers, understanding their success criteria, sharing best practices, providing solution guidance and helping them realize value from Smartsheet.

Client Development Manager

Customer Success Manager

Senior Manager, Customer Success

Partner Success - Strategic Program Manager

Qualtrics
Seattle
2 days ago
+27
With a strong customer first culture, we are looking for a seasoned Program Manager that has technical depth, customer empathy and experience driving large scale market and product launches . As a Launch Program Manager, you will be responsible for developing company wide launch and release plans for major product and offerings. You will bring individuals across the organization from Engineering, Product Management, Marketing, Services, Customer Success, Partner Success and external partners together to ensure flawless launch execution.

Customer Success Manager (MBA) - Seattle

Engagement Manager - Customer Experience

Customer Success Scale Associate - Enterprise

Customer Success Leader - Healthcare

Technology Consultant - Customer Experience

Load 2 more jobs6 jobs at Qualtrics

Head of Customer Success

Karat
Seattle
2 days ago
+30
Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.

Quality and Compliance Specialist

Convoy
Seattle
2 days ago
+29
Quality and Compliance is critical to Convoy's success and interacts with every Convoy operational team. The Q&C team’s role is to maintain and foster a high quality network of thousands of trucking companies, and to mitigate risk to Convoy and its customers. We provide analysis, research and guidance for Convoy as it expands into new geographies, services, and equipment types, and as trucking regulations change. The team comprises of people from diverse backgrounds and ways of thinking, pulling from the transportation industry, software and retail. We hire people who fit the attributes and values that we hold in high regard such as creative problem solving, outcome orientation, customer service, humility, and great communication.

Manager, Customer Operations

Senior Operations Specialist - Brokerage

Operations Specialist - Brokerage (Weekend Included)

Operations Specialist - Brokerage

Global, Outsource Vendor Manager

Senior Claims and Insurance Specialist

Load 3 more jobs7 jobs at Convoy

Account Development Representative

Auth0
Bellevue
2 days ago
+31
Incoming flow of Marketing leads generated through trial signups, website forms, webinar and conference attendees, incoming email, and phone calls to qualify and develop interactions into scheduled meetings and opportunities for the Account Executive team. Outbound demand generation through phone, email and social media outreach following Enterprise Demand Generation campaign plan to schedule meetings and create opportunities for the Enterprise Account Executive team. Analyzing lead activity, researching targeted accounts and contacts for potential fit, developing messaging frameworks, refining ADR processes, updating CRM system with discussion details, and assisting with training new team members.

Vice President of Customer Success

Trust & Safety Agent (Seattle)

Rover
Seattle
2 days ago
+29
Rover’s Trust & Safety team is responsible for supporting Rover's reputation by providing excellent customer care through prevention and problem resolution of issues that pose a risk to the company. The Trust & Safety team also resolves any possible risk to customers or anything that could negatively impact the customer experience through initial incident investigation, analysis, and enforcement ofRover.com terms and conditions. We work with business groups to recommend process and policy changes that improve the customer experience. 

Customer Service Supervisor, New Business Operations

Customer Ops Manager

Expedia Group
Bellevue
5 days ago
+15
The Enterprise Solutions Customer Operations Manager works with Enterprise Solutions (ES) team to drive the evolution of external clients’ booking and service models. You are accountable for defining process and policy in partnership with business partners and supplier representatives, positively influencing the overall cost, quality and compliance objectives for the clients. You will work with multiple teams and use business analytics to reduce customer effort and simplify process workflow across all serviced products. You will ensure appropriate staffing is in place and handle complex projects working closely with partners. You will create a cohesive, scalable and optimized service experience across the Expedia Group service portfolio.

Corporate Travel Consultant

DSP Partner Success Manager

Manager, Customer Success - Enterprise

PitchBook
Seattle
5 days ago
+47
The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of Customer Success – Enterprise with a passion for technology and an interest in the private equity and venture capital industry. At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it! The Manager of Customer Success – Enterprise will lead a growing team of Account Managers while having ownership of retention, team leadership, and personnel development.

Manager, Strategic CSM

Pushpay
Redmond
6 days ago
+17
At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

CS Operations Analyst

PayScale
Seattle
6 days ago
+28
We are seeking a CS Operations Analyst to partner with teams across the organization to provide visibility into the performance of the business and provide real time data informed insights that drive value based decisions. This role will directly support executive leadership through business intelligence analysis and reporting and build a foundation of company wide data accessibility.

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