Seattle Tech Jobs and Startup Jobs

25

Senior Customer Success Manager

Smartsheet
Bellevue
21 hours ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Client Development Manager (Account Executive)

Manager of Customer Success

Customer Success Manager

Lodging Partner Associate III

Expedia Group
Bellevue
1 day ago
+15
Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior. Respond to inquiries or requests in inventory management, data entry and training. Call partners to resolve current and future issues (questions, changes, etc.). Providing partners self-service support and maintenance by educating the relating functions of the software. Flexible and willing to defined procedures, standards and performance expectations directed by your Supervisor. Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models. Administering accounting related processes, including accounts payable inquiries from lodging partners. Building and handling new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules. Manage new hotel acquisition and onboarding contract administration including contract checklist and management. Collaborate with market management teams and other internal teams to respond critical & complex hotel partner issues.

Client Success Manager

Subsplash
Seattle
1 day ago
+34
As a Client Success Manager, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

Technology Consultant - Customer Experience

Qualtrics
Seattle
1 day ago
+45
Qualtrics is seeking a full-time Technology Consultant who can ensure our clients are lifetime Qualtrics champions. If you have Bachelor’s degree in Computer Science or Information Systems, have 1-4 years of experience at a SaaS company, are proficient with HTML/CSS and Javascript, are a superb communicator and problem-solver, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Partner Success - Strategic Program Manager

Customer Success Manager (MBA) - Seattle

Engagement Manager - Customer Experience

Customer Success Scale Associate - Enterprise

Load 1 more jobs5 jobs at Qualtrics

Senior Claims and Insurance Specialist

Convoy
Seattle
1 day ago
+29
This position is in the Quality and Compliance organization. Quality and Compliance is critical to Convoy's success and its plays a role in every Convoy operational team. The Q&C team’s role is to maintain and foster a high quality network of thousands of trucking companies, and to mitigate risk to Convoy and its customers. We provide analysis, research and guidance for Convoy as it expands into new geographies, services, and equipment types, and as trucking regulations change. The team comprises of people from diverse backgrounds and ways of thinking, pulling from the transportation industry, software and retail. We hire people who fit the attributes and values that we hold in high regard such as creative problem solving, outcome orientation, customer service, humility, and great communication.

Training Manager - Customer Education

Outreach
Seattle
1 day ago
+38
Managing day-to-day training operations. Collaborating with Customer Success and Professional Services to deliver training in all phases of the Post-Sales lifecycle. Consulting with Customer-based Enablement teams on how to best enable their teams. Monitoring resources to ensure training capability grows with demand. Hiring / Onboarding (Training) new team members as needed. Engaging Partner Training Services to help scale training offerings. Mentoring and Coaching team members . Partnering with Instructional Designers to develop new training material and enhance existing content (such as a Train the Trainer program). Implementing tools and methodologies to streamline intake and delivery. Gathering activity data, such as feedback and attendance . Monitoring and Reporting on training activities to leadership.

VP, Customer Success Strategy and Program Management

Renewal Specialist

Client Engagement Manager, Scale

Customer Success Manager, Enterprise & Strategic Accounts

Manager, Customer Success - Scale

Customer Success Manager, Scale

Practice Manager

Customer Success Manager

Load 5 more jobs9 jobs at Outreach

Carrier Relations Manager, North America

OpenMarket
Seattle
1 day ago
+44
As a part of the Carrier Relations team, you will be developing, managing and maintaining relationships with all carriers and business partners based in North America. Within this role, you are the day to day direct liaison to the carriers and a point of contact for any issues that need to be raised. You will also be responsible for contract negotiations with partners.

CRM Administrator

Snap! Raise
Seattle
1 day ago
+30
Serve a central role in user creation, system integration, and access enforcement. Create and maintain internal documentation and records related to HubSpot. Educate internal and external stakeholders about HubSpot capabilities and functions. Maintain data accuracy, data confidentiality, and data integrity. Create and report metrics by monitoring, measuring, and analyzing data by salesperson, team, and territory. Present data to appropriate stakeholders. Execute cross-functional and cross-departmental projects for integration of different product releases and features. Collaborate with departments to integrate other business tools and applications.

Account Development Representative

Auth0
Bellevue
2 days ago
+31
Incoming flow of Marketing leads generated through trial signups, website forms, webinar and conference attendees, incoming email, and phone calls to qualify and develop interactions into scheduled meetings and opportunities for the Account Executive team. Outbound demand generation through phone, email and social media outreach following Enterprise Demand Generation campaign plan to schedule meetings and create opportunities for the Enterprise Account Executive team. Analyzing lead activity, researching targeted accounts and contacts for potential fit, developing messaging frameworks, refining ADR processes, updating CRM system with discussion details, and assisting with training new team members.

Associate Partner Account Manager

CS Operations Analyst

PayScale
Seattle
2 days ago
+28
What You Do: We are seeking a CS Operations Analyst to partner with teams across the organization to provide visibility into the performance of the business and provide real time data informed insights that drive value based decisions. This role will directly support executive leadership through business intelligence analysis and reporting and build a foundation of company wide data accessibility.

Customer Success Manager

Snap! Raise
Seattle
2 days ago
+30
Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Success Manager to join our growing team at our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support group leaders across the country to help them realize and exceed their fundraising goals.

Customer Success Associate

PitchBook
Seattle
2 days ago
+47
As a Customer Success Associate you will be responsible for identifying, qualifying, and scheduling product demonstrations between client non-users and PitchBook Account Managers. CSA's will work closely and collaborate with Account Managers to strategically target opportunities for growth within the PitchBook client base. The CSA will develop a deep knowledge of the accounts they support, their client's industry/sector as well as their business needs to drive revenue growth for PitchBook.

Manager, West Coast Customer Success Development

PitchBook
Seattle
2 days ago
+47
• Hire and lead a team of Customer Success Associates to achieve sales goals. • Mentor, train, and report on sales metrics and own responsibility for team results. • Manage team output by monitoring lead flow, daily activities, and quality of opportunities created. • Facilitate new team member onboarding and trainings. • Motivate the team and support the culture we have created here at PitchBook. • Conduct team meetings to update CSA's on best practices and continuing expectations. • Provide support in a group and one on one setting. • Discover training needs and provide coaching.

Client Success Manager, Enterprise

PayScale
Seattle
2 days ago
+28
As a Client Success Manager (CSM) you will partner with the clients in your assigned book of business; responsible for their renewals, upsells, and overall return on investment for their subscriptions. You work with the client directly in order to maximize the value they realize with our solutions; engaging from post-sale through renewal, making sure the customer is moving forward toward their own business goals at each step. You're successful in this role because you have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.

Senior Technical Account Manager

Limeade
Bellevue
3 days ago
+23
Limeade is looking for a technical, customer facing leader to join our Customer Care team. You will be responsible for working directly with our customers to oversee all technical issues and questions, provide subject matter expertise to guide the customer with platform configuration, and work in partnership with our Strategic Account Executives to help our customers build great companies. You will manage the triaging, troubleshooting, and tracking of customer escalations, while working directly with our Development team to help bring issues to full resolution. Additionally, you will have the knowledge and tenacity to spot trends, quickly react, and resolve issues before they have the potential to become widespread. You will foster a positive online community for our members, interact with customer representatives, and work with our product development team to turn customer pain into customer delight (in a scalable way). 

Head of Customer Success

Karat
Seattle
5 days ago
+30
Customer Success delivers the solution and expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our clients while also building out a best-in-class playbook for Customer Success.

Customer Success Specialist

New Engen
Seattle
5 days ago
+39
New Engen is looking to expand our Portfolio Management team within our fast-growing Customer Success department. We are looking for eager learners who own an innate knack for process development and want to be part of the driving force in standing up a critical new org within New Engen. As a Customer Success Specialist, you will work on a team responsible for managing our diverse portfolio of SaaS (software-as-a-service) partners and helping to shape their approach to software-supported, performance marketing.

Customer Service Supervisor, New Business Operatio…

Rover
Seattle
1 week ago
+29
The ideal candidate will be a passionate and strategic leader of customer experience teams. You will motivate, coach and develop your team to exceed performance goals, and empower them to constantly advocate for our customers. Because the business environment is fast paced and dynamic, this position requires adaptability. You will utilize both analytical and creative thinking to evolve business processes quickly. Clear and thorough communication with both your team and your stakeholders is critical. In addition to people management, you will be a main point of contact for Rover’s core customer experience teams, as well as a key resources for the product management team as they bring new pilot programs to market. Finally, you will be expected to consume and analyze data to inform your decision making at every step of the way.

Customer Success Manager

Tango Card
Seattle
1 week ago
+38
The Customer Success Manager at Tango Card is a critical role. You will be directly responsible for managing, servicing and growing our top customers. In addition, you will be the face of the organization to our existing customers and the voice of the customer within our company. If you love solving complicated challenges, customer interactions, and managing big projects in a high-growth environment – this role is for you.

Customer Success Support Representative

EagleView
Bellevue
1 week ago
+54
Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in tandem with account managers. Liaison between clients and account reps by keeping in contact with up to date information. Oversees monthly reporting and ad-hoc reporting requests from Sales, Customer Success Managers, clients, and Marketing. Supports Sales in customer retention, satisfaction, increased revenue, and average order size. Provide other departments and vendors with assistance. Demonstrate knowledge and provide troubleshooting to clients for internal and third-party applications. Other duties as assigned.

Seattle Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Seattle
LOCAL GUIDE
Best Software Engineer Jobs in Seattle
LOCAL GUIDE
Best Data Science & Analyst Jobs in Seattle
LOCAL GUIDE
Best Sales Jobs in Seattle
LOCAL GUIDE
Best Marketing Jobs in Seattle
LOCAL GUIDE
Best Design Jobs in Seattle
LOCAL GUIDE
Your Guide to the Seattle Startup Community
LOCAL GUIDE
Top Seattle Startup Funding Rounds
LOCAL GUIDE
Best Benefits at Seattle Tech Companies
LOCAL GUIDE
Women in Seattle Tech
LOCAL GUIDE
Coolest Tech Offices in Seattle
LOCAL GUIDE
Your Guide to Software in Seattle