Operations Analytics Manager
The Manager, Operations Analytics is an operationally focused, analytically minded motivator of people. The role will manage a team of fast-paced Business Analysts that support a large portion of our non-technical teams including customer service and operations teams such as Customer Experience, Fraud and Trust & Safety that provide time-sensitive service and support for pets, owners & sitters on the platform. Business Analysts regularly dig deep into huge sets of customer, sitter, operations, and market-level data, then emerge with clear business narratives and recommendations. Specific areas of ownership include business capacity planning, defining and iterating on key metrics for success within operations, and the development and maintenance of data abstractions to support self-serve data stores. Business analysts are also a source of thought leadership, strategy, and mentorship for colleagues across the organization seeking to develop their analytical skills.