Sr. EX Analyst
1 week ago
As the Senior Analyst on the Internal Customer Experience (CX) Team you will bring the power of our Customer Experience (CX) program data to Qualtrics, itself. You will help build and grow a deeply impactful Customer Experience (CX) program built on the Qualtrics Experience Management platform that strategically advances how Qualtrics ideates, builds, measures, and improves products. You will design surveys, perform data analysis, create dashboards and stakeholder reporting of customer experience and satisfaction data. You will use your statistical skills to analyze disparate customer feedback data sources (e.g., NPS, Social Media, Call/Case Volumes, Product feedback) to present comprehensive views of customer experience. You will be an advocate for the voice of our customers with the power of our CX program data.