1 month ago
Work closely with other engineers to identify and resolve complex customer issues in an expedited manner and develop processes to speed resolution of similar cases.
Partner with Engineering/QA/Support to complete the development lifecycle by providing real customer experiences to improve test methodologies, coding decisions, and support responses.
Build tools to analyze system data, fix customer deployments, and patch active code.
Manage communications with support, management, and customer advocates throughout the solution workflow.
Have flexibility to change focus as incidents and priority dictate, as well as, the follow through needed to solve back-burnered issues.
Use and create tools to generate different client types, server loads, or traffic patterns to simulate customer environments.
Troubleshoot performance, scalability bottlenecks and suggest solutions.