Product Success Engineering Manager
3 days ago
Mange the ITOM Product Success Ranger Team that drives the overall resolution of highly visible, global and strategic customer situations, ensuring 100% customer satisfaction.
Partner with the Sales, and Customer Outcomes Leadership in the appropriate regions to build a highly collaborative and effective team.
Recruit Rangers; assign, direct, and evaluate their work; and oversee the development and maintenance of staff competence.
Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing policies and processes..
Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues.
Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues, often spanning multiple product lines.