Business Analyst, Customer Operations
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.