Experienced Consultant, Customer Experience
West Monroe Partners
Due to increasing demand for our consulting and project delivery services in the marketplace, West Monroe Partners has an immediate need for an Experienced Consultant for our CRM (Salesforce) team within the Customer Experience Practice. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end-user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information. Lastly, you will assist in the on-time, on-budget, high-quality delivery of Salesforce solution implementations.