Sr. Program Manager, Global Support Operations
46 minutes ago
As a Sr. program manager of support operations, you have the ultimate responsibility of supporting and continually improving scalable processes, programs, tooling and performance management analytics across the global support organization. You are responsible for ensuring these processes, programs, systems and tooling scale elegantly and effectively, unlocking our ability to support customer growth and satisfaction for our current products as well as ensure the global support organization is ready to support new and enhanced products ever more efficiently and cost effectively. You are self-motivated, have strong project and program management, communication and interpersonal skills, with the ability to work independently and professionally at all levels. You are highly collaborative, a trusted partner to the other Customer Experience business leaders as well as our Engineering, Product & Design teams, and excel in a fast-moving environment to meet business deadlines.