Operations Jobs in Seattle

52

Customer Success Manager

Knock
Seattle
18 hours ago
+31
Everyday our customers deserve an amazing experience and our commitment to their success. Their wins are our wins. We know that in order to drive success we need to build an exceptional Customer Success Organization that preserves and expands the company’s book of business, opens the door to new opportunities, and creates advocates for our customers. At Knock our Customer Success team is comprised of several teams that participate in the entire customer journey post-sale: Implementation, Launch & Expansion, Education & Training, Renewal, and Support.

US HR and Operations Manager-Temporary

vcita
Bellevue
18 hours ago
+21
Manage and maintain all aspects of office services including communication tools, IT, office facilities and office supply. Assist with various additional projects according to the company's needs. Monitor and execute annual planning, office budgeting, and financial reporting. Lead the process of the US Payroll administration . Assist with maintaining insurance policies and any other business agreements needed for the operation of the office. Manage relationships and communication with external consultants and vendors.

Senior IT Lead

Remitly
Seattle
3 days ago
+21
We are seeking a passionate and motivated Senior IT Lead to join a global team of System Admins, Infrastructure and Security Engineers. The ideal candidate would be innovative, be enthusiastic working with internal customers while actively seeking solutions on behalf of the customer, communicate trends to leadership, act on observed areas for improvement, and have lots of fun in the process. As Seattle-IT-Lead at Remitly, you are a leader! - responsible for mentoring and developing Remitly’s IT engineers through influence. You are experienced in leading technology and enjoy the challenges of supporting an organization with 24x7 responsibilities. You will partner with Operations, Facilities, Security, Engineering, and other teams to build a top talent IT organization centered around empowering employees to perform their jobs without friction. You’re a self-starter that is excited to learn new cloud technologies and not afraid to ignite change.

User Support Specialist

Assurance
Bellevue
3 days ago
Our User Support Specialists (USS) serve as the bridge between Assurance and the agents who use our platform to power their insurance businesses. Our USS team works with our licensed users and drives compliant sales practices while focusing on user engagement. The role will require the use of several third-party software platforms, understanding all the components of the Assurance platform, understanding Medicare insurance products, and a detailed comprehension of insurance regulations including the Centers for Medicare & Medicaid Services (“CMS”) as well as telephone and privacy laws. The ideal candidate will become an expert on the experience of our users, obtaining feedback on functionality of our platform so that we can continue to make it better for them. Our USS team answers any and all questions users have, allowing them to remain focused on running their own businesses through the ease of our modern platform. 

User Engagement Manager

Assurance
Bellevue
3 days ago
To be successful in this role, the ideal candidate will thrive in a fast-paced environment where they’re asked to wear multiple hats, be comfortable with change and working independently, and have experience leading a team in this environment. You should have a bias for taking action and you should consider challenges an exhilarating opportunity to overcome, learn, and achieve. Solutions, management, customer service and communication skills will always be top of mind for you, as you’ll be working with both internal and external stakeholders regularly. This is an ideal opportunity for someone who is interested in developing and strengthening their people management, operational, and project management skills.

Senior Corporate IT Engineer

Assurance
Bellevue
3 days ago
The Corporate IT team provides IT infrastructure and support to empower the Assurance employees to be most productive. We use the latest and best IT hardware and software, and innovate in all areas. One example of such innovation is our office walls which are covered in TVs that any employee direct to display informative business metrics. The Corporate IT team serves four functions: 1) Employee hardware and software setup and troubleshooting (helpdesk) 2) Inventory procurement & management 3) Office network and VPN management 4) Corporate directory (Azure AD) and email (Exchage) maintenance.

Information Security Risk Analyst

Assurance
Bellevue
3 days ago
You will be hands-on solving security problems and also providing thought leadership and direction for the InfoSec program. You’ll be taking the lead on internal and external security audits, and be the primary person running vulnerability scans and analyzing the results. You will drive process improvement, policy definition, develop control infrastructure, and build new tools to keep our customer data secure and safe.

Senior Leader - Real Estate and Workplace

Convoy
Seattle
4 days ago
+34
Real estate strategy and execution. You’ll develop, implement and drive real estate strategy that is in alignment with business need. You will lead real estate negotiations. Real estate capital spend and operating budgets. You’ll manage and evolve budgets and will utilize financial skills and acumen to identify and execute upon efficiencies. Construction, remodels and build-outs. You will direct third parties on design and construction of new spaces and remodels. You will vet all aspects of each project to optimize costs and timelines and achieve overall project goals. Managing the Workplace team. You will grow the Workplace team across multiple regions and provide leadership through coaching and mentoring. Workplace operations. You will efficiently and effectively manage operations across all Convoy facilities. You will lead RFPs and negotiate contracts for vendors and service providers.

Manager, Workplace

IT Applications Manager, Workday Financials

Sr. Manager, IT Systems

Senior Manager, Ecommerce Strategy

Trupanion
Seattle
4 days ago
+43
This leader will have a consistent track record of ecommerce success, with well-honed skills to quickly craft personalized experiences across multiple digital touchpoints and diverse audience groups. They will ensure the foundational strategy and plan for execution are both cohesive and effective over the long-term and know the tactics needed to boost conversion rates in the short-term. The person selected for this role will spearhead major online testing initiatives, drive UX and design improvements and make data-influenced decisions without delay. They will also be expected to manage multiple projects and lead a growing team of high-performing digital partners.

Business Systems Analyst

Tango Card
Seattle
5 days ago
+38
The Business Systems Analyst will have a direct impact on the future of Tango Card, receiving and providing thought leadership around Tango Card’s business applications and identification of opportunities for business process improvement. Using a firm functional and technical understanding of business systems, you will collaborate with teammates and key stakeholders to address business problems and drive progress on impactful initiatives for your fellow TangoCardians.

RN Clinical Supervisor- Government Solutions

Accolade
Seattle
6 days ago
+50
As a Clinical (RN) people leader in our on-site telephonic based Operations team you will play a critical role in managing a team of ten Accolade Nurses to reliably and consistently achieve our client and customer success results and create an amazing employee experience. This team clinical team supports military spouses who are beneficiaries of TRICARE benefits. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence, change agility and clinical expertise to ensure customers are delighted with every interaction with Accolade.

Member Support Specialist

98point6
Seattle
6 days ago
+32
The Member Support Specialist reports to the Director of Member Support and is responsible for providing world-class operations support to 98point6 members and internal teams. In this role, you will contribute to best-in-class support metrics and provide feedback on areas of opportunity for relentless improvement. Your work will be critical to delivering superior support to a rapidly growing member base.

Clinic Support Coordinator

Patient Support Coordinator

Patient Support Coordinator (Evening)

Regional Support Manager

Auth0
Seattle
6 days ago
+38
We are seeking individuals to lead support services for the Auth0 SaaS solution. Reporting to the Sr Global Director of Technical Support, this individual will lead our Developer Support Engineers (DSE) to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment.

Account Development Representative

Developer Support Engineer

API Support Engineer

Zipwhip
Seattle
6 days ago
+47
We are looking for an API Support Engineer to become a subject matter expert (SME) supporting our API and the many ways our customers have implemented it. You will troubleshoot issues with our API in specific, and customer API integrations in general. This position will work cross-functionally with engineering, operations, and customer support to troubleshoot customer-facing API integration issues. This API SME will act as a backstop for technical support, and may individually consult with customers to better understand existing gaps. The ideal candidate will be comfortable in both the technical and non-technical fields and comfortable building relationships with our clients.

Customer Support Specialist

PitchBook
Seattle
6 days ago
+46
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

Customer Success Associate

Customer Success Manager

Skilljar
Seattle
1 week ago
+23
Skilljar is seeking an experienced Customer Success Manager to join our growing Customer Success team. The Customer Success department at Skilljar goes above and beyond to ensure our customers are successful. In this role, you will leverage your technical and account management skills to help mid-market and enterprise clients achieve their business goals. We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

IT Analyst

Qualtrics
Seattle
1 week ago
+46
Field service desk requests and provide solutions. Educate employees about IT processes and self-service options. Troubleshoot technical issues. Support desktop equipment (computers, phones, etc.). Support and maintain network, phone, Internet, wireless and other backend systems. Maintain continuous availability of systems within purview Manage the technology component of employee onboarding/departure process.

Network Engineer

Customer Success Scale Architect - Customer Engagement

Patient Support Specialist

Navigating Cancer
Seattle
1 week ago
+29
• Primary customer contact for the company. • Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software. • Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients. • Complete and maintain all required data entry, records and documents. • Deliver consistently high customer satisfaction • Manage email appropriately, responding to customer inquiries in a timely manner. • Use our knowledge base, team members and job tools to quickly and precisely resolve client issues. • Other duties as assigned.

Sr. Security Analyst

Zipwhip
Seattle
1 week ago
+47
We are looking for someone like you to have the vision to identify areas where we can make Zipwhip more secure; then, propose, build and operate tools to accomplish this goal. You will lead our software security program that facilitates security integration into all of the products and infrastructure at Zipwhip. The responsibilities are a blend of security engineering, software engineering and project management.

NOC Shift Lead

OfferUp
Bellevue
1 week ago
+17
We are looking for an experienced Shift Lead to join our newly formed NOC team. In this role you will be a key contributor in building the foundations and processes for our 24x7 Operations Center. Critical tasks include preventing and/or mitigating customer impact by monitoring, identifying, triaging and resolving issues. As a team member, you will work with other engineering teams on escalations to ensure our services remain available, secure, and performing at world class levels. You’ll participate in continuous improvement initiatives by creating, updating and evolving alerts, as well as runbooks and operational processes. 

NOC Shift Lead (Night Shift)

NOC Engineer (Night Shift)

Operations salaries in Seattle

Job Title Average Salary Salary Range
Customer Support Rep $45,682
Min: $34K
Max: $57K
Sales Operations Analyst $58,750
Min: $43K
Max: $73K
Desktop Support $59,018
Min: $31K
Max: $90K
Office Manager $60,632
Min: $39K
Max: $120K
Technical Support $61,536
Min: $38K
Max: $98K
Operations Associate $62,152
Min: $41K
Max: $86K
Client Success Manager $75,385
Min: $55K
Max: $100K
Business Analyst $82,160
Min: $57K
Max: $102K
Business Intelligence Analyst $89,063
Min: $57K
Max: $115K
Operations Manager $91,713
Min: $48K
Max: $152K
Marketing Operations Manager $98,550
Min: $66K
Max: $140K
Customer Support Manager $99,667
Min: $56K
Max: $158K
Senior Business Analyst $100,018
Min: $73K
Max: $132K
Sales Operations Manager $111,000
Min: $83K
Max: $154K
Director of Customer Success $113,750
Min: $90K
Max: $153K
Director of Operations $145,833
Min: $85K
Max: $199K
Vice President of Operations $190,625
Min: $135K
Max: $248K
Vice President of Care $201,000
Min: $201K
Max: $201K
COO (Chief Operating Officer) $230,625
Min: $134K
Max: $417K

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