Seattle Tech Jobs and Startup Jobs

You’ll be walking into a team that’s brilliant, thoughtful, passionate, diverse, and small. Our opportunities dwarf our team size. Fortunately, our product has been so successful in the market that we have the dollars to grow. Your job number one will be growing the team in all disciplines, giving us the capability to simultaneously improve and refine our current product, while starting work on what’s next. And there’s so much to be done. Your team touches everything that has to do with manufacturing … and that’s just the start.

Troubleshooting the tricky questions. Why did a customer’s Glowforge unit make that noise? Is the laser supposed to do that? Why did that thing not work? Communicating elegantly. You’ll respond to our customer’s complex questions with easy to understand emails, and you’ll work across departments at Glowforge to identify solutions. Writing. You’ll create both technical troubleshooting documents that are used by the team internally and self service articles that get our customers back on track. Building. You’ll be paying attention to what our customers are thrilled and bothered by, and you’ll lead projects to develop our systems, policies, and processes. You’ll help the rest of the team learn and grow, too. Breathing. You’ll keep a positive disposition and level head even during the worst of times - like late on a holiday when a customer is rightfully upset because something’s broken, and you’re the only one they have to talk to about it.