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Seattle Tech Jobs and Startup Jobs

1

Sr. Manager, Customer Experience: Training - Quali…

Rover
Seattle
1 day ago
+27
The Senior Manager, Customer Experience Training, Quality, and Content has the critical role of continuously improving the customer-facing functions at Rover by being directly responsible for supporting Rover’s customer-facing teams grow and scale from a knowledge standpoint. You will inspire and reinforce flawless front-line support for Rover's exponential growth by improving front-line training, content, tools and underlying systems. Key responsibilities include leading a team of trainers and training programs that accelerate the ramp time of new hires, creating and measuring training programs that help keep existing team members up-to-date or abreast of changes to processes, policies, etc., and developing a quality assurance program that reduces errors, improves customer satisfaction, and identifies opportunities for training improvement. This position is strategic in nature and will help define and build out the Training, Quality Assurance, and Content Strategy for Rover Support.

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Operations salaries in Seattle

Job Title Average Salary Salary Range
Customer Support Rep $38,700
Min: $34K
Max: $45K
Office Manager $53,556
Min: $39K
Max: $69K
Technical Support $56,214
Min: $38K
Max: $98K
Desktop Support $57,500
Min: $39K
Max: $90K
Sales Operations Analyst $61,667
Min: $43K
Max: $73K
Operations Associate $62,286
Min: $41K
Max: $83K
Client Success Manager $68,800
Min: $55K
Max: $90K
Business Analyst $76,600
Min: $57K
Max: $102K
Operations Manager $83,333
Min: $48K
Max: $115K
Business Intelligence Analyst $91,500
Min: $57K
Max: $115K
Marketing Operations Manager $94,300
Min: $66K
Max: $130K
Senior Business Analyst $95,841
Min: $73K
Max: $114K
Customer Support Manager $105,125
Min: $84K
Max: $158K
Sales Operations Manager $106,100
Min: $83K
Max: $154K
Director of Customer Success $117,800
Min: $100K
Max: $153K
Director of Operations $156,833
Min: $113K
Max: $199K
Vice President of Operations $183,750
Min: $135K
Max: $248K
Vice President of Care $201,000
Min: $201K
Max: $201K
COO (Chief Operating Officer) $230,625
Min: $134K
Max: $417K

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