Lodging Partner Associate III
6 days ago
Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.
Respond to inquiries or requests in inventory management, data entry and training.
Call partners to resolve current and future issues (questions, changes, etc.).
Providing partners self-service support and maintenance by educating the relating functions of the software.
Flexible and willing to defined procedures, standards and performance expectations directed by your Supervisor.
Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models.
Administering accounting related processes, including accounts payable inquiries from lodging partners.
Building and handling new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules.
Manage new hotel acquisition and onboarding contract administration including contract checklist and management.
Collaborate with market management teams and other internal teams to respond critical & complex hotel partner issues.