Customer Success Jobs in Seattle

26

Senior Salesforce Administrator, Client Success

PayScale
Seattle
18 hours ago
+28
Providing tier II end user support to the CS organization. Developing Salesforce and related systems through flow and process builder to scale and optimize key processes under the direction of a Salesforce Architect. Providing technical consultancy on platform configuration, custom development, and maintenance. Advising and leading troubleshooting, root cause analysis, and solution generation.

Director of Customer Obsession

Smartsheet
Bellevue
18 hours ago
The Director of Customer Obsession & Evangelism will evolve the strategic brand vision for Smartsheet by developing customer experiences that champion the customers learning, support, love, and affinity for the product. This individual will be a key contributor working across marketing, product, service/support, design/UX to define how the Smartsheet brand comes emulates through the customer journey and integrates into a cohesive experience. This leader will have influence across the company to shape Smartsheet and will be fully active in strategic conversations and decisions across the organization working closely with the strategy, analytics, UX team for audience insight. 

Manager of Customer Success

Customer Success Manager

Senior Customer Success Manager

Client Development Manager (Account Executive)

Load 1 more jobs5 jobs at Smartsheet

Customer Success Manager

Tango Card
Seattle
1 day ago
+38
The Customer Success Manager at Tango Card is a critical role. You will be directly responsible for managing, servicing and growing our top customers. In addition, you will be the face of the organization to our existing customers and the voice of the customer within our company. If you love solving complicated challenges, customer interactions, and managing big projects in a high-growth environment – this role is for you.

Success Architect

ServiceNow
Kirkland
1 day ago
+37
The Customer Outcomes Success Architect will be responsible for developing and maintaining C-level executive relationships and relationship management across 2-3 clients. The overriding objective for the Success Architect will be to drive Customer Outcomes at these managed clients leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the clients. An ideal candidate will have a achieved a senior level position and successful track record in management consulting, (professional services firms), focused on technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Manager, Customer Onboarding

PitchBook
Seattle
2 days ago
+47
PitchBook seeks a leader to serve as a Manager, Customer Onboarding for our Customer Success team. You will be tasked with creating a process to ensure exceptional onboarding experiences for our clients and setting users of the PitchBook platform up for immediate success. The goal is to ensure long term customer adoption by successfully implementing the critical early phase of a customer lifecycle. You will lead a team of Onboarding Specialists that will be dedicated to surfacing the many different benefits of PitchBook access within each of our client types. Successful onboarding will lead to PitchBook being an integral part of our clients' growing businesses for years to come.

Customer Success Support Representative

EagleView
Bellevue
3 days ago
+54
Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in tandem with account managers. Liaison between clients and account reps by keeping in contact with up to date information. Oversees monthly reporting and ad-hoc reporting requests from Sales, Customer Success Managers, clients, and Marketing. Supports Sales in customer retention, satisfaction, increased revenue, and average order size. Provide other departments and vendors with assistance. Demonstrate knowledge and provide troubleshooting to clients for internal and third-party applications. Other duties as assigned.

Senior Merchant Services Manager

Pushpay
Redmond
3 days ago
+35
Merchant Services Support Analyst will work with our customers throughout their entire Pushpay partnership, initially assisting our sales teams with the collection and pre-screening of documentation. Merchant Services Support Analyst is then responsible for providing basic underwriting support, on-boarding, setup and testing of newly approved accounts. Once a customer is live, the Merchant Services Support Analyst performs ongoing account maintenance including data cleaning, support of risk and compliance functions as well as phone and ticket support.

Merchant Services Specialist

Pushpay
Redmond
3 days ago
+35
Merchant Services Specialist provides support and escalation management for our internal Merchant Services Support, Customer Success and Processing Ops teams. Areas of specialization include Risk, Compliance and Processing Operations.

Practice Manager

Outreach
Seattle
3 days ago
+38
As the Manager of Client Engagement, SMB & MM Accounts you will lead and manage a team of CEMs who are focused on implementing Outreach and delivering value to customers in the first 60 days of their license. This is a demanding role that relies a mindset of customer-obsessed project management and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday implementation needs, and act as a lead in escalated situations. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are onboarding customers with best in class methodologies and solutions.

Customer Success Manager

Training Manager - Customer Education

VP, Customer Success Strategy and Program Management

Renewal Specialist

Client Engagement Manager, Scale

Customer Success Manager, Enterprise & Strategic Accounts

Manager, Customer Success - Scale

Customer Success Manager, Scale

Load 5 more jobs9 jobs at Outreach

Associate Partner Account Manager

Auth0
Bellevue
3 days ago
+31
As Partner Response Center Manager, you love to drive revenue but are passionate about building long term repeatable relationships. At Auth0 the Partner Response Center Manager will be a critical piece to developing those relationships with our partners. Reporting into our growing Global Business Development and Channels, you’ll take part in developing the tools, methods, and techniques necessary to extend the reach of our sales organization by driving deep field relationships with our most strategic partners, directly impacting our revenue growth. It’s a great way to break into Business Development and Alliances.

Account Development Representative

Lodging Partner Associate III

Expedia Group
Bellevue
6 days ago
+15
Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior. Respond to inquiries or requests in inventory management, data entry and training. Call partners to resolve current and future issues (questions, changes, etc.). Providing partners self-service support and maintenance by educating the relating functions of the software. Flexible and willing to defined procedures, standards and performance expectations directed by your Supervisor. Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models. Administering accounting related processes, including accounts payable inquiries from lodging partners. Building and handling new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules. Manage new hotel acquisition and onboarding contract administration including contract checklist and management. Collaborate with market management teams and other internal teams to respond critical & complex hotel partner issues.

Client Success Manager

Subsplash
Seattle
6 days ago
+34
As a Client Success Manager, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

Technology Consultant - Customer Experience

Qualtrics
Seattle
6 days ago
+45
Qualtrics is seeking a full-time Technology Consultant who can ensure our clients are lifetime Qualtrics champions. If you have Bachelor’s degree in Computer Science or Information Systems, have 1-4 years of experience at a SaaS company, are proficient with HTML/CSS and Javascript, are a superb communicator and problem-solver, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Partner Success - Strategic Program Manager

Customer Success Manager (MBA) - Seattle

Engagement Manager - Customer Experience

Customer Success Scale Associate - Enterprise

Load 1 more jobs5 jobs at Qualtrics

Senior Claims and Insurance Specialist

Convoy
Seattle
6 days ago
+29
This position is in the Quality and Compliance organization. Quality and Compliance is critical to Convoy's success and its plays a role in every Convoy operational team. The Q&C team’s role is to maintain and foster a high quality network of thousands of trucking companies, and to mitigate risk to Convoy and its customers. We provide analysis, research and guidance for Convoy as it expands into new geographies, services, and equipment types, and as trucking regulations change. The team comprises of people from diverse backgrounds and ways of thinking, pulling from the transportation industry, software and retail. We hire people who fit the attributes and values that we hold in high regard such as creative problem solving, outcome orientation, customer service, humility, and great communication.

Carrier Relations Manager, North America

OpenMarket
Seattle
6 days ago
+44
As a part of the Carrier Relations team, you will be developing, managing and maintaining relationships with all carriers and business partners based in North America. Within this role, you are the day to day direct liaison to the carriers and a point of contact for any issues that need to be raised. You will also be responsible for contract negotiations with partners.

CRM Administrator

Snap! Raise
Seattle
6 days ago
+30
Serve a central role in user creation, system integration, and access enforcement. Create and maintain internal documentation and records related to HubSpot. Educate internal and external stakeholders about HubSpot capabilities and functions. Maintain data accuracy, data confidentiality, and data integrity. Create and report metrics by monitoring, measuring, and analyzing data by salesperson, team, and territory. Present data to appropriate stakeholders. Execute cross-functional and cross-departmental projects for integration of different product releases and features. Collaborate with departments to integrate other business tools and applications.

Customer Success Manager

Snap! Raise
Seattle
1 week ago
+30
Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Success Manager to join our growing team at our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support group leaders across the country to help them realize and exceed their fundraising goals.

Customer Success Associate

PitchBook
Seattle
1 week ago
+47
As a Customer Success Associate you will be responsible for identifying, qualifying, and scheduling product demonstrations between client non-users and PitchBook Account Managers. CSA's will work closely and collaborate with Account Managers to strategically target opportunities for growth within the PitchBook client base. The CSA will develop a deep knowledge of the accounts they support, their client's industry/sector as well as their business needs to drive revenue growth for PitchBook.

Manager, West Coast Customer Success Development

PitchBook
Seattle
1 week ago
+47
• Hire and lead a team of Customer Success Associates to achieve sales goals. • Mentor, train, and report on sales metrics and own responsibility for team results. • Manage team output by monitoring lead flow, daily activities, and quality of opportunities created. • Facilitate new team member onboarding and trainings. • Motivate the team and support the culture we have created here at PitchBook. • Conduct team meetings to update CSA's on best practices and continuing expectations. • Provide support in a group and one on one setting. • Discover training needs and provide coaching.

Client Success Manager, Enterprise

PayScale
Seattle
1 week ago
+28
As a Client Success Manager (CSM) you will partner with the clients in your assigned book of business; responsible for their renewals, upsells, and overall return on investment for their subscriptions. You work with the client directly in order to maximize the value they realize with our solutions; engaging from post-sale through renewal, making sure the customer is moving forward toward their own business goals at each step. You're successful in this role because you have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.

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