Customer Success Jobs in Seattle

52

Customer Success Specialist

Flipt
Seattle
1 hour ago
+11
Client Success Specialist Seattle, WA About Flipt There are over 2 million listing agents and 5 million home sellers, and there isn't an easy way for them to connect online. Flipt uses data and artificial intelligence to disrupt the Real Estate industry by helping top local real estate agents and homeowners connect.  Job description Flipt is looking for an Client Success Specialist to join a growing team.  For this role, we are looking for

Advisory Solution Consultant

ServiceNow
Kirkland
1 hour ago
+24
Assist the sales personnel in the qualification of Enterprise customer needs and performing pre demo needs analysis. Participation on one or more strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex. Generation of product demo scripts and scenarios and maintaining demonstration environment(s). Scoping and delivering Proof of Concept/Proof of Value engagements with prospects. Responding to Request for Information/Proposal documents. Staying current on product developments/releases to a level required for demo and POC/POC. Supporting Marketing events – user conferences, trade shows, webinars etc. Staying current on competitive analyses and understanding differentiators between the company and its competitors.

Client Success Manager

Flyhomes
Seattle
6 hours ago
+33
Be the face and voice of Flyhomes handling the complex needs of prospective clients with professionalism and empathy. Guide clients to understand all aspects of the Flyhomes home buying or home selling process responding quickly to questions and unresolved issues via email, phone and chat. Work closely with internal teams (sales and operations) to deliver a seamless experience to Flyhomes clients. Deeply understand our customers needs, sharing insights with our product, sales, and operations teams to improve customer experience. Remain flexible to work schedules that will include weeknight or weekend coverage. Develop creative outreach programs and execute them in order to drive results.

Client Advisor- Mandarin

Client Advisor- Seattle

Closing Associate

Director, Pharma Client Services

Navigating Cancer
Seattle
6 hours ago
+16
Reporting to the VP of Pharma Solutions, the overarching role of the Director of Pharma Client Services is to ensure client satisfaction throughout the life cycle of Pharma client engagement. This will be accomplished by identifying opportunities for potential new clients, expanding foot-prints across existing clients and ensuring renewals with existing clients via increased quality engagement. The candidate will work closely with Business Development to identify and support new opportunity development, and with clients to socialize Navigating Cancer throughout their businesses via marketing and meaningful data analysis.

Sr. Client Analyst

RealSelf
Seattle
14 hours ago
+39
RealSelf is looking for a Senior Client Analyst to join our Strategic Partnerships team (called RealSelf for Brands). You might be right for this role if you have a strong analytical background, are comfortable bringing scalable business processes to ambiguous environments, and are customer centric. In this role you will be a pivotal player in scaling a high growth, revenue generating business line by building consistent and repeatable business processes and driving new revenue opportunities for RealSelf.

Director, Customer Success

Limeade
Bellevue
1 day ago
+23
We’re looking for a passionate and experienced leader with a track record of delivering measurable well- being and employee engagement results to a varied portfolio of customers. You will have experience managing a team of remote Strategic Account Executives who are tasked with helping Limeade’s customers build great companies by ensuring they successfully adopt Limeade’s technology and evidence-based best practices in order to improve employee well-being and engagement. 

Player Experience Agent (Mobile Games)

DoubleDown Interactive LLC
Seattle
1 day ago
+31
If you get excited about online social and mobile games then this is an opportunity you will want to explore!  We are looking for a stellar Player Experience Agent to join our email-based Player Experience team of 13.  You would be reporting to a Player Experience Supervisor that leads four other Agents.  We have players on our game around the clock, so we need to ensure they are able to reach one of our Agents at any given time.  In this role, you will need to work Fridays – Mondays for afternoon and early evening coverage but there is some flexibility to the shifts and starting hours.

Vendor Operations Specialist

Convoy
Seattle
1 day ago
+26
Be the main point of contact for our outsource vendors and act as a liaison between Convoy’s internal teams and outsource operation teams. Ensure that the vendor meets and exceeds Convoy’s metrics and service levels and continue to drive up metrics Partner with Vendor Operations team to grow and scale the teams. Provide daily support to outsource teams and leadership with escalations and questions. Collaborate with Training and Quality team to provide vendor with on-going training and process change updates to maintain high quality and service levels. Travel both domestically and internationally 5-10% of the year.

Manager, Customer Operations

Senior Operations Specialist - Brokerage

Weekend Operations Specialist - Brokerage

Quality and Compliance Specialist

Senior Manager, Customer Operations

Operations Specialist

Operations Specialist - Brokerage

Partner Operations Specialist

Load 5 more jobs9 jobs at Convoy

Senior Player Experience Agent (Mobile Games)

DoubleDown Interactive LLC
Seattle
2 days ago
+31
We are looking for a stellar Senior Player Experience Agent to join our email-based Player Experience team of 15.  You would be reporting to a PlayerExperience Supervisor that leads four other Agents.  We have players on our game around the clock, so we need to ensure they are able to reach one of our Agents at any given time.  In this role, you will need to be flexible with working Fridays – Mondays. 

Customer Success Manager, Enterprise

Sprout Social
Seattle
2 days ago
+40
Sprout Social is looking for an ambitious, experienced and tech savvy Customer Success Manager to own the business relationship for a portfolio of Sprout’s largest customers. The ideal candidate is passionate about customer success and excited to understand what makes customers successful. You will drive product adoption, provide strategic guidance and inspire customer loyalty. You are driven to maintain a high satisfaction rate through all

Customer Success Manager (MBA)

Qualtrics
Seattle
3 days ago
+27
Qualtrics is seeking a full-time Customer Success Manager who can ensure our customers are lifetime Qualtrics champions. If you have a Bachelor’s degree, have 6 -12 years of customer-facing experience, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Customer Success Leader - Global Strategic Accounts

Technology Consultant - Customer Experience

Senior Success Consultant - Seattle

Partner Success - Strategic Program Manager

Experience Management Scientist, Customer Experience

Partner Success - Partner Success Leader (Americas)

Customer Success Manager - Seattle

Customer Success Leader - Healthcare

Load 5 more jobs9 jobs at Qualtrics

Strategic Customer Success Manager

Smartsheet
Bellevue
3 days ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Client Development Manager - APAC Region

Customer Success Enablement Manager, Strategic Accounts

Client Development Manager

Customer Success Manager

Customer Operations Analyst

Load 2 more jobs6 jobs at Smartsheet

Manager, Customer Support

PitchBook
Seattle
3 days ago
+47
Oversee all activities and members of the Customer Support team, while working closely with Customer Success Managers, Account Managers and sales teams. Serve as a point of escalation for critical customer questions. Work with the Customer Success team to resolve all client issues. Set and manage objectives and key results of Support team. Mentor group members and coach on job responsibilities and role. Drive innovation with how PitchBook interacts with inbound questions, concerns and product inquiries. Involvement with hiring and personnel decisions. Monitor and evaluate technology used to serve our clients including LiveChat, email, ServiceCloud and phone support. Work cross-functionally with all PitchBook teams to resolve customer issues and improve response times.

Customer Success Manager - Global - West

Chef Software
Seattle
3 days ago
+15
The Customer Success Manager, Global Segment plays a central role in our relationships with our customer base. They are responsible for handling a defined group of accounts to ensure their customers successfully deploy, adopt, maintain and expand Chef solutions. In this role, the CSM will also work to help manage our relationship across multiple businesses and executives, tying the tactical work to the stated business objectives. Customer Success Managers are motivated individual contributors who run point on the relationship, ensures the customer adopts the full benefits of Chef and guides them along their DevOps journey. The Customer Success Manager also identifies upsell and cross-sell opportunities, generates referrals, and drives customer loyalty.

Customer Success Manager

UiPath
Seattle
3 days ago
+34
Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges. Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Proactively spot and correct any issues that could affect customer satisfaction or retention. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient. Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Regional Partner Manager - Mid Atlantic

Regional Partner Manager - Bellevue

Vice President - Customer Advocacy

Icertis
Bellevue
4 days ago
+18
The Vice President, Customer Advocacy (NA) is accountable for Increasing revenue, on-going customer satisfaction and overall Icertis product usage in existing customer base. This VP will exemplify the customer-centric focus of Icertis, by leading a global team that will serve as extensions of our customers and be internal proactive evangelists for the customer to accomplish defined objectives (adoption/usage, KPI’s, product expansion). When done well, Icertis will yield greater sales from existing accounts. The ideal candidate is one who is a strong people leader, who intuitively demonstrates active listening, incredibly responsive, detailed follow-though and with a growth organization is flexibly and agile.

Sr Mgr, Customer Partnerships

Accolade
Seattle
4 days ago
+39
The Sr Mgr, Customer Partnerships is responsible for building strong relationships within Accolade that support process improvement and experimentation, as well as with assigned customers to ensure that the customer’s voice is heard and understood. The Sr Customer Partnerships Manager ensures the customer experience is consistent with our brand and uses their relationships with the customer team to drive experimentation. This individual is a recognized subject matter expert both inside of Accolade and with customers, consultants and partners. This individual serves as a trusted resource both internally and externally with extensive knowledge of the customer’s business and Accolade’s operating model; their influence ensure we are productively working together to create a mutually successful partnership.

Client Success Manager, SMB

PayScale
Seattle
4 days ago
+28
We are seeking a driven, customer centric, critical-thinking team player who loves leveraging their versatility and critical thinking aptitudes to develop relationships and deliver results for PayScale’s customers. You will be part of the greater Customer Success Management team and will own the customer relationship post-sale through renewal.

Client Success Manager, Large

PayScale
Seattle
4 days ago
+28
We are seeking a driven, customer centric, critical-thinking team player who loves leveraging their versatility and critical thinking aptitudes to develop relationships and deliver results for PayScale’s customers. You will be part of the greater Customer Success Management team and will own the customer relationship post-sale through renewal.

Customer Success Associate - Sales

PitchBook
Seattle
4 days ago
+47
Work with a strong sense of urgency, which translates into high daily activity. Research accounts, identify key decision makers and generate interest and gain commitment. Work closely with Account Managers to build pipeline and strategically grow accounts. Route qualified opportunities to the appropriate Account Manager for further development. Understand customer needs and requirements. Relentlessly learn about the PitchBook Platform, our clients, and their business needs.

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