Customer Success Jobs in Seattle

31

Customer Ops Manager

Expedia Group
Bellevue
2 days ago
+15
The Enterprise Solutions Customer Operations Manager works with Enterprise Solutions (ES) team to drive the evolution of external clients’ booking and service models. You are accountable for defining process and policy in partnership with business partners and supplier representatives, positively influencing the overall cost, quality and compliance objectives for the clients. You will work with multiple teams and use business analytics to reduce customer effort and simplify process workflow across all serviced products. You will ensure appropriate staffing is in place and handle complex projects working closely with partners. You will create a cohesive, scalable and optimized service experience across the Expedia Group service portfolio.

Corporate Travel Consultant

DSP Partner Success Manager

Client Development Manager

Smartsheet
Bellevue
2 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This role is part of the Sales organization and is based at Smartsheet in Bellevue, WA and reports to the Commercial Sales Manager.

Customer Success Manager

Senior Manager, Customer Success

Strategic Customer Success Manager

Customer Success Representative, Strategic Accounts

Load 1 more jobs5 jobs at Smartsheet

Engagement Manager - Customer Experience

Qualtrics
Seattle
2 days ago
+27
This position will focus on designing client programs and leading project teams to deliver successful customer experience programs that will bring impact to our customers. They will be a member of the Customer Experience (CX) services delivery function within Qualtrics. The Delivery Team is at the heart of Qualtrics. The initial on boarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. 

Customer Success Scale Associate - Enterprise

Customer Success Leader - Healthcare

Technology Consultant - Customer Experience

Partner Success - Strategic Program Manager

Experience Management Scientist, Customer Experience

Customer Success Manager (MBA) - Seattle

Load 3 more jobs7 jobs at Qualtrics

Senior Operations Specialist - Brokerage

Convoy
Seattle
2 days ago
+29
Managing a local marketplace, balancing supply and demand at a lane & corridor level. Prioritizing, pricing and marketing shipments on a tight schedule. Working directly with carriers in real time to match shipments at the best rate to the market. Sourcing, developing and managing expectations for Carriers. Problem solving on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams. Troubleshooting logistical issues, and execute on contingencies based on circumstances. Supporting new geographic, program & freight expansion initiatives. Understanding, tracking and communicating marketplace health. Occasionally working outside your own marketplace.

Operations Specialist - Brokerage (Weekend Included)

Operations Specialist - Brokerage

Global, Outsource Vendor Manager

Senior Claims and Insurance Specialist

Quality and Compliance Specialist

Manager, Customer Operations

Load 3 more jobs7 jobs at Convoy

Customer Success Associate

PitchBook
Seattle
2 days ago
+47
As a Customer Success Associate you will be responsible for identifying, qualifying, and scheduling product demonstrations between client non-users and PitchBook Account Managers. CSA's will work closely and collaborate with Account Managers to strategically target opportunities for growth within the PitchBook client base. The CSA will develop a deep knowledge of the accounts they support, their client's industry/sector as well as their business needs to drive revenue growth for PitchBook.

Customer Service Supervisor, New Business Operatio…

Rover
Seattle
2 days ago
+29
The ideal candidate will be a passionate and strategic leader of customer experience teams. You will motivate, coach and develop your team to exceed performance goals, and empower them to constantly advocate for our customers. Because the business environment is fast paced and dynamic, this position requires adaptability. You will utilize both analytical and creative thinking to evolve business processes quickly. Clear and thorough communication with both your team and your stakeholders is critical. In addition to people management, you will be a main point of contact for Rover’s core customer experience teams, as well as a key resources for the product management team as they bring new pilot programs to market. Finally, you will be expected to consume and analyze data to inform your decision making at every step of the way.

Trust & Safety Agent (Seattle)

Manager, Customer Success - Enterprise

PitchBook
Seattle
2 days ago
+47
The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of Customer Success – Enterprise with a passion for technology and an interest in the private equity and venture capital industry. At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it! The Manager of Customer Success – Enterprise will lead a growing team of Account Managers while having ownership of retention, team leadership, and personnel development.

Manager, Strategic CSM

Pushpay
Redmond
2 days ago
+17
At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

CS Operations Analyst

PayScale
Seattle
2 days ago
+28
We are seeking a CS Operations Analyst to partner with teams across the organization to provide visibility into the performance of the business and provide real time data informed insights that drive value based decisions. This role will directly support executive leadership through business intelligence analysis and reporting and build a foundation of company wide data accessibility.

Customer Success Manager

Zipwhip
Seattle
3 days ago
+29
As a Customer Success Manager, you will be responsible for making every customer in your portfolio successful which ultimately assures positive net revenue retention (NDR) for our Mid-Market customer base. In this role, you will report to a Manager of Customer Success.  

Sales Specialist, Direct Data

PitchBook
Seattle
4 days ago
+47
The Direct Data Sales Specialist will lead conversations with both existing and new clients who demonstrate interest in PitchBook's direct data solutions. This person will work not only with the Direct Data team, but also the Customer Success/Sales team for clients and prospects interested in Direct Data. The Sales Specialist role will educate prospective clients on PitchBook's datafeed and API products. The role is also focused on working with the Sales Engineering team to create datafeed and/or API solutions based on clients' needs, and then proposing those solutions to new and existing clients. An ideal candidate will have strong communication skills, a drive to learn clients' workflows and match them with PitchBook solutions, and previous knowledge or a willingness to learn about data delivery via FTP and API. Finally, the ideal candidate will be comfortable working on a fast-paced, rapidly growing team and be able to meet ambitious deadlines and goals with both internal and external stakeholders.

Technical Account Manager

Apptio
Bellevue
5 days ago
+18
The Technical Account Manager will manage a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing them deep technical mentoring in support of their Technology Business Management (TBM) initiatives on their roadmap. Success is measured from the renewal of the Apptio solution. The Technical Account Manager will form close partnerships with our Account Managers, Sales, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well identify upsell opportunities.

Customer Success Manager

EagleView Technologies
Bellevue
1 week ago
+26
Support enterprise level clients, interfacing with management at multiple levels. Collaborate with internal teams in support of enterprise clients. Help clients improve their workflow by utilizing company products and services. Resolve client issues and concerns. Other duties as assigned.

Customer Success Manager

Karat
Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from onboarding and KPI definition through to renewal and upsell. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap.

Manager of Client Engagement

Outreach
Seattle
1 week ago
+38
As the Manager of Client Engagement, SMB & MM Accounts you will lead and manage a team of CEMs who are focused on implementing Outreach and delivering value to customers in the first 60 days of their license. This is a demanding role that relies a mindset of customer-obsessed project management and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday implementation needs, and act as a lead in escalated situations. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are onboarding customers with best in class methodologies and solutions.

Customer Success Manager

Manager of Customer Success, Emerging Accounts

Renewal Specialist

VP, Customer Success Strategy and Program Management

Customer Success Manager, Enterprise & Strategic Accounts

Load 2 more jobs6 jobs at Outreach

Principal Customer Success Manager

Karat
Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell. Develop tools that the team will use to monitor account health and opportunities. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap. This role will require 15-20% travel.

Vice President of Customer Success

Auth0
Bellevue
1 week ago
+31
The Vice President of Customer Success will be the chief customer leader for driving exceptional post-sale customer success and experience for every Auth0 customer, and is ultimately accountable for ensuring all Auth0 customers rapidly deploy, adopt and expand their use of Auth0. You will be responsible for 100+ employees in all post-sales functions, including Technical Account Management (TAM), Support, Professional Services, as well as quasi-evangelist roles like our Customer Success Architects. You will be part of the Go-To-Market leadership team and report to the Chief Revenue Officer.

Account Development Representative

Enterprise Customer Success Manager

Pushpay
Redmond
1 week ago
+17
At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

Director - Customer Advocacy

Icertis
Bellevue
1 week ago
+18
The Director, Customer Advocacy is responsible for driving sales from existing accounts for Icertis Contract Management. The Director, Customer Advocacy acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. 

Client Success Manager

Subsplash
Seattle
1 week ago
+23
As a Client Success Manager, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

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