Customer Success Jobs in Seattle

30

Healthcare Customer Service Leader/Supervisor

Accolade
Seattle
3 days ago
+50
Company Description Accolade at a glance… Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade

Manager, Customer Success Operations

BitTitan
Bellevue
3 days ago
+39
About BitTitan  BitTitan empowers IT professionals to properly assess, deploy, and manage technology solutions in a cloud-first world. We have successfully delivered IT software solutions to more than 6.5 million end users across 31,000 customers in 155 countries. We share a global commitment to providing our customers with agile tools that meet the needs of active managed services providers. Our mission is to build a platform where businesses

Customer Success Manager, Middle Market

PitchBook
Seattle
5 days ago
+47
The CSM will work on accounts that are of strategic importance to PitchBook, and will work on a team to complete all account-related requests and activities. The CSM will develop a deep knowledge of their accounts, their client's industry/sector as well as their day to day business needs.

Customer Success Associate

Client Success Manager, Key Accounts

PayScale
Seattle
5 days ago
+28
What You Do: As a Client Success Manager (CSM) you will partner with clients in your assigned book of business; responsible for retention/renewals, upsells and overall value for their subscriptions. You work directly with clients to maximize their user experience; engage clients from post-sale through renewal, making sure the customer is moving forward toward their own business goals at each step. You're successful in this role because you have a high degree of curiosity and a willingness to stretch, learn, develop and (at times) be uncomfortable. Must be willing to travel up to 5%.

Vice President - Premium Support, North America

Icertis
Bellevue
6 days ago
+18
Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

Senior Application Support Consultant - Customer S…

Icertis
Bellevue
1 week ago
+18
Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

Customer Success Manager

Knock
Seattle
1 week ago
+26
What is Knock? We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early

Vice President of Customer Success

Knock
Seattle
1 week ago
+26
What is Knock? We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early

Claims Support Team Manager

Trupanion
Seattle
1 week ago
+43
Within the Claims Support Department, the Data Assisting team receives new documents that are sent to Trupanion by members and hospitals via fax, email, and postal mail. The Data Assisting team’s primary duty is to take the received materials and attach them to the corresponding policy, as well as make requests for missing documents and medical history. The Data Assisting Team Manager will be responsible for the day-to-day supervision and operation of remote and in-office staff and will work with both a domestic and international team. The optimal candidate will need to work with the other Claims and Claims Support teams to make sure that cross-team policies are effectively communicated and implemented.

Fraud Prevention Specialist II

Blue Nile
Seattle
1 week ago
+27
Blue Nile is looking for a passionate and talented Fraud Prevention Specialist to join our Loss Prevention Department’s Order Review/Fraud Prevention Team.  Our customer service goal is to enhance and grow the brand connection experience for our Blue Nile customers. This position efficiently reviews a high volume of customer orders and e-mails each day, interacting with customers, financial institutions, and cross functional teams and performs fraud prevention activities, order review and processing as well as researching and solving post-sale issues.

Client Director

ServiceNow
Kirkland
1 week ago
+37
The Client Director will be responsible for supporting and generating new business with a defined set of Service Now’s largest existing accounts.  The Client Director will own the executive relationship management with their given accounts, and lead the virtual teams in supporting the clients, including Solution Sales & Consulting, Support and Professional Services.

Director of Customer Obsession

Smartsheet
Bellevue
1 week ago
The Director of Customer Obsession & Evangelism will evolve the strategic brand vision for Smartsheet by developing customer experiences that champion the customers learning, support, love, and affinity for the product. This individual will be a key contributor working across marketing, product, service/support, design/UX to define how the Smartsheet brand comes emulates through the customer journey and integrates into a cohesive experience. This leader will have influence across the company to shape Smartsheet and will be fully active in strategic conversations and decisions across the organization working closely with the strategy, analytics, UX team for audience insight. 

Senior Customer Success Manager

Customer Success Manager

Client Development Manager (Account Executive)

Manager, Corporate Customer Success

Outreach
Seattle
1 week ago
+39
As the Manager of Commercial Success, Corporate you will lead and manage a team of CSMs who are focused on driving customer success by delivering value to our customers. This is a demanding role that relies a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead customer engagement efforts. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are providing outstanding value to our customers.

Renewal Specialist

Manager, Customer Success - Scale

Customer Success Manager, Enterprise & Strategic Accounts

Customer Success Manager, Scale

Customer Success Manager

Load 2 more jobs6 jobs at Outreach

Engagement Manager - Customer Success

Algorithmia
Seattle
1 week ago
+28
As a Customer Success Engagement Manager at Algorithmia, you will work with the Customer Success team to service our global customer base on complex implementation and professional services projects. Our customers include Fortune 100 companies, government entities, and nonprofits leveraging the Algorithmia Enterprise AI platform to operationalize their data science investments.

Director of Customer Success

Karat
Seattle
1 week ago
+30
Customer Success delivers the solution and expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our clients while also building out a best-in-class playbook for Customer Success.

Senior Operations Specialist - Brokerage

Convoy
Seattle
1 week ago
+29
Managing a local marketplace, balancing supply and demand at a lane & corridor level. Prioritizing, pricing and marketing shipments on a tight schedule. Working directly with carriers in real time to match shipments at the best rate to the market. Sourcing, developing and managing expectations for Carriers. Problem solving on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams. Troubleshooting logistical issues, and execute on contingencies based on circumstances. Supporting new geographic, program & freight expansion initiatives. Understanding, tracking and communicating marketplace health. Occasionally working outside your own marketplace.

Senior Claims and Insurance Specialist

Operations Specialist - Brokerage

Operations Specialist

Account Development Representative

Auth0
Bellevue
1 week ago
+38
Incoming flow of Marketing leads generated through trial signups, website forms, webinar and conference attendees, incoming email, and phone calls to qualify and develop interactions into scheduled meetings and opportunities for the Account Executive team. Outbound demand generation through phone, email and social media outreach following Enterprise Demand Generation campaign plan to schedule meetings and create opportunities for the Enterprise Account Executive team. Analyzing lead activity, researching targeted accounts and contacts for potential fit, developing messaging frameworks, refining ADR processes, updating CRM system with discussion details, and assisting with training new team members.

CRM Administrator

Snap! Raise
Seattle
1 week ago
+30
Serve a central role in user creation, system integration, and access enforcement. Create and maintain internal documentation and records related to HubSpot. Educate internal and external stakeholders about HubSpot capabilities and functions. Maintain data accuracy, data confidentiality, and data integrity. Create and report metrics by monitoring, measuring, and analyzing data by salesperson, team, and territory. Present data to appropriate stakeholders. Execute cross-functional and cross-departmental projects for integration of different product releases and features. Collaborate with departments to integrate other business tools and applications.

Customer Success Manager

Snap! Raise
Seattle
1 week ago
+30
Snap! Raise is the nation’s leading technology platform for school, team, and club fundraising across the United States. We started this company by making a difference in our communities, right here in our own backyard. We are looking for a Customer Success Manager to join our growing team at our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support group leaders across the country to help them realize and exceed their fundraising goals.

Customer Success Specialist

New Engen
Seattle
1 week ago
+39
New Engen is looking to expand our Portfolio Management team within our fast-growing Customer Success department. We are looking for eager learners who own an innate knack for process development and want to be part of the driving force in standing up a critical new org within New Engen. As a Customer Success Specialist, you will work on a team responsible for managing our diverse portfolio of SaaS (software-as-a-service) partners and helping to shape their approach to software-supported, performance marketing.

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