Customer Success Jobs in Seattle

21

Customer Success Manager

Skilljar
Seattle
1 day ago
+23
Skilljar is seeking an experienced Customer Success Manager to join our growing Customer Success team. The Customer Success department at Skilljar goes above and beyond to ensure our customers are successful. In this role, you will leverage your technical and account management skills to help mid-market and enterprise clients achieve their business goals. We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Renewal Specialist

Outreach
Seattle
1 day ago
+39
This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success. This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

Manager of Customer Success, Scale

Outreach
Seattle
1 day ago
+39
When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Customer Success Manager, Scale

Outreach
Seattle
1 day ago
+39
You will play a critical role in the Customer Experience of Outreach customers. We are looking for a highly motivated Customer Success Manager who will be responsible for executing and helping build out our strategy around scaling the success experience. On a typical day you will be delivering one-to-many end-user trainings, one-on-one administration training, and supporting strategic conversations with our growing customer base. Your experience in finding solutions that can enable customers in a one-to-many fashion will build a basis for ensuring our broad customer base will be successful as it continues to grow. 

Customer Success Manager, Enterprise & Strateg…

Outreach
Seattle
1 day ago
+39
When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Customer Success Manager

Outreach
Seattle
1 day ago
+39
You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. You’re a natural leader, and see yourself growing as our team expands.

Client Support Engineer

Curalate
Seattle
1 day ago
+19
As a Client Support Engineer (CSE) at Curalate, you will work directly with over 1,000 of the world’s most loved brands to troubleshoot and resolve complex technical issues, consult clients on a wide range of technical questions, and carry out operational work requests on their behalf. Client Support Engineers work cross-functionally with internal teams to drive strategic initiatives within our organization! This is a great opportunity to work hands on with clients and bridge the gap from end-user to product while flexing your technical muscle.

Associate Client Support Engineer

Curalate
Seattle
1 day ago
+19
A Curalate Client Support Associate (CSA) is a critical part of the Support Engineering team, providing first class services to address a wide-range of customer requests and issues. The CSA is not only the face of our organization, but is a critical thinker and subject matter expert providing not only answers to questions, but educates users on best practices and workarounds on all Curalate functionality from troubleshooting to simple and advanced workflows. 

Client Success Manager I

Subsplash
Seattle
4 days ago
+34
As a Client Success Manager, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!

Director, Customer Success

DomainTools
Seattle
5 days ago
+52
DomainTools is looking for an experienced Director of Customer Success to help drive customer engagement and a long-term retention strategy. We are a small and fast growing team looking for someone to help us build the processes and culture of a world class organization. To accomplish this, we are building a knowledgeable inside (Seattle-based) team that strives to be experts not only in our data, products and integration points, but also informed about the customer’s environment and the larger cyber security ecosystem. As a critical part of our Go To Market team, you will have the opportunity to motivate, guide, and grow the Customer Success team and engage with some of the largest companies in the world. The Customer Success team is responsible for developing customer relationships that promote retention and growth while ensuring that our customers derive maximum value from our solutions. You will be responsible for working hand-in-hand with Marketing, Support and Sales while overseeing a team that helps ensure our customers adopt our solutions successfully, and maintain a high retention rate and drive expansion revenue within our existing book of business.

Sr. Director, Client Development

The Trade Desk
Seattle
5 days ago
+42
A client services pro, you’re comfortable leading the strategy and operations behind growing a portfolio of large client accounts. You get excited to solve complex client challenges through creative solutions, product capabilities and innovative marketing strategy. You are able to build long-lasting and credible relationships with key partners and understand how our product solution can solve their business objectives. You’re a self-starter and can set your own priorities while also inspiring the client team toward a common goal. 

Customer Success Manager

EagleView
Bellevue
1 week ago
+54
Support enterprise level clients, interfacing with management at multiple levels. Collaborate with internal teams in support of enterprise clients. Help clients improve their workflow by utilizing company products and services. Resolve client issues and concerns.

Client Operations Specialist

Subsplash
Seattle
1 week ago
+34
As a Client Operations Specialist, you will report to the Client Operations Manager. and plays a key role in keeping the lifeblood of Subsplash pumping. You will provide delightful touchpoints for prospects and clients through every major step they take with Subsplash. From first introduction to setting content live in the app stores, you will help facilitate it all. Client Operation Specialists work closely with multiple departments in a fast-paced environment to streamline processes, improve channels of communication, and assist in the organization and efficiency of both Business Development and Platform Support teams. 

Customer Success Manager

DefinedCrowd
Seattle
2 weeks ago
+22
As a Customer Success Manager, you play a pivotal role, partnering with DefinedCrowd’s customers to deliver a wide array of precise audio, text, and image data to meet their AI training needs. Part Customer Advocate, part Sales-oriented, and part Project Manager, you leverage your capabilities and relationships working across multiple internal and external teams to ensure our customers receive the high-quality data they need to power their AI systems. You may even bring domain knowledge in speech/text, natural language processing (NLP), linguistics or image processing which allows you to confidently guide our customers in extracting highest value when leveraging our platform and services.

Sr. eCommerce Strategist, Advisory

Ideoclick
Seattle
2 weeks ago
We expect the Sr. eCommerce Strategist, Advisory to be a passionate client advocate within Ideoclick, with the ability to drive client success and satisfaction through thought leadership, strategy, and excellent story-telling skills.  This is a client-facing advisory role that will fully own client advisory engagements, relationships, inputs, and results. We are looking for someone who not only knows Amazon deeply, but has experience building and leading client-facing engagements.  You are a self-starter with a passion for retail and a commitment and deep curiosity about how things work. 

Partner Engagement Manager

Ideoclick
Seattle
2 weeks ago
Partner management: Manage the day to day business with our partners, serving as the first line of contact for issue resolution and information.  Partner account expansion: Join Ideoclick’s partner clients as a strategic eCommerce subject matter expert, and assist them in exposing new potential partner clients to our services and technology through pitch creation, participation and presentation.  Education: Ideoclick is successful when we effectively translate and embed Ideoclick products, services and platform inside of partner organizations. The ideal candidate will be responsible for actively identifying opportunities to educate.  Provide actionable insights: Ability to pull insights from overwhelming amounts of data, find and communicate actionable eCommerce insights.  Project Management: Proven project or Program Management in a client services firm. 

eCommerce Client Success Director - Enterprise

Ideoclick
Seattle
2 weeks ago
The Customer Success Director is a passionate client advocate within Ideoclick, with the ability to drive client success and satisfaction through strategic management of their business inputs.  We are looking for an autonomous business manager that excels at building relationships and will fully own client relationships, inputs, and results. You are a self-starter with a passion for retail and a commitment and a deep curiosity about how things work. 

Customer Success Manager

LevelTen Energy
Seattle
3 weeks ago
+20
Ensure that LevelTen Energy is both fulfilling and exceeding expectations in each customer Statement of Work, including the management of PPA deliverables; Ensure that the customer receives an extremely high level of professionalism, and timely delivery of all required LevelTen services; Work cross-functionally with each team within the company to ensure the above; Serve as single point of contact for customer inquiries and outbound communication; Establish and foster a results-oriented work ethic through the identification and implementation of the critical processes that lead to a second-to-none customer experience; Support the sales organization’s objectives in line with the company’s business strategy through participation and leadership of corporate strategic planning, sales strategy development, and sales resource planning; Assist in steering the company’s overall sales vision;

Senior Player Ambassador (Mobile Games)

DoubleDown Interactive LLC
Seattle
3 weeks ago
+39
If you get excited about online social and mobile games then this is an opportunity you will want to explore!  We are looking for a stellar Sr. Player Ambassador to join our email-based Player Experience team of 15.  You would be reporting to a Player Experience Supervisor that leads three other Agents.  As a Sr. Player Ambassador, you will be responsible for building and maintain relationships with our highest revenue grossing Players using your outstanding written communication skills.  As one of four Ambassadors in DoubleDown Casino’s loyalty program, Diamond Club, you will support an exclusive group of players to assist each and every day and share your dazzle and excitement for the game.  Additionally, you will be sharing your expertise with fellow agents on queue management and other high touch situations any of our players are experiencing.  In this role, you must be open to work the schedule of Sunday - Thursday with a mid-day start.

Customer Engagement Specialist

Fathom
Seattle
1 month ago
We are looking for an enthusiastic Engagement Specialist to initiate relationships with prospective customers and discover whether Fathom could be the solution that suits their needs. The Engagement Specialist’s role is to proactively reach out to triallists (those on a trial of the platform), learn about their businesses, practices, and needs, and facilitate them in their understanding of Fathom’s capabilities and potential to help their firms or businesses. You will be responsible for engaging triallists in discussions on their goals and the suitability of Fathom to provide that value and help them improve. Guiding them down the path toward a purchase decision, you will also be a key resource throughout their evaluation to help them learn how to use and leverage the platform according to their current and future use cases.

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