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Customer Support Jobs in Seattle
21
Business Analyst, Customer Operations
Limeade
Bellevue
featured
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.
Customer Support Specialist
Snap! Raise
Seattle
featured
+30
Snap! Raise is looking for a stellar Customer Support Specialist to join our Internal Operations team in our South Lake Union office. This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform. Daily tasks include resolving incoming issues, and proactively engaging users when before an issue arises. Candidates will be working alongside our support team to provide best-in-class support for organization leaders, donors, and Snap! Employees.
Senior Manager, Customer Service
Mythical Games
Seattle
featured
Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people.
Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery.
Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment.
Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance.
Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand.
Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards.
Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.
Customer Success Specialist
Flipt
Seattle
15 hours ago
+11
Client Success Specialist
Seattle, WA
About Flipt
There are over 2 million listing agents and 5 million home sellers, and there isn't an easy way for them to connect online. Flipt uses data and artificial intelligence to disrupt the Real Estate industry by helping top local real estate agents and homeowners connect.
Job description
Flipt is looking for an Client Success Specialist to join a growing team.
For this role, we are looking for
Customer Success Manager
ExtraHop
Seattle
1 day ago
+52
As a member of our Customer Success team you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love.
Trust & Safety Agent (Seattle)
Rover
Seattle
1 day ago
+29
Rover’s Trust & Safety team is responsible for supporting Rover's reputation by providing excellent customer care through prevention and problem resolution of issues that pose a risk to the company. The Trust & Safety team also resolves any possible risk to customers or anything that could negatively impact the customer experience through initial incident investigation, analysis, and enforcement ofRover.com terms and conditions. We work with business groups to recommend process and policy changes that improve the customer experience.
Customer Success Representative, Strategic Account…
Smartsheet
Bellevue
1 day ago
Smartsheet is looking for a Customer Success Representative to work with a set of strategic accounts to drive customer satisfaction, application engagement, retention and growth. You will serve as a key point of contact for customers, understanding their success criteria, sharing best practices, providing solution guidance and helping them realize value from Smartsheet.
Manager, Customer Operations
Convoy
Seattle
1 day ago
+26
You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with our enterprise and commercial sales and account management teams, the Customer Operations Manager leads the team who functions as customer support, training partner, problem solver and quality control. You'll be an integral part of our operations team moving at a smooth, consistent pace. You'll bring the enthusiasm and aptitude necessary to get the job done!
Support Engineer - Employee Experience
Qualtrics
Seattle
1 day ago
+27
The Employee Experience team is responsible of one of Qualtrics’ core product lines’ EX. You will own full stack services that are used by multiple product lines in the platform. This dual role, being responsible for a product line while also supporting platform wide features, are unique to this team.
You will have a significant impact by automating and productionalizing solutions to common issues. You will be identifying trends and building solutions or processes to effectively reduce the effort needed to support the EX services and products. You will also be in charge of improving the visibility and tooling of our current services; this will include modernizing our deployment pipelines, monitoring and alerting, and recovery mechanism.
Head of Customer Support
OfferUp
Bellevue
3 days ago
+17
The ideal candidate is a strategic collaborator who serves as a business partner to OfferUp leadership. You are a smart, data-driven decision maker, who excels at hiring and developing a high performing team, and takes professional pride in operational excellence, while meeting and exceeding stretch goals. You are highly adaptable -- having been successful in meeting the demands of a big company as well as being scrappy and hands-on in a start-up. In addition, you have a passion for people development, and are driven to grow and scale OfferUp forward through the inevitable ups and downs of an earlier stage tech company.
Director of Customer Support
98point6
Seattle
3 days ago
+19
The Director of Customer Support reports to the Chief Product Officer and is responsible for our customer support strategy and operations. In this role, you will define our objectives in this area and the strategy that ensures members receive exceptional support. You’ll also be responsible for implementing that strategy and managing the day-to-day operations, including scaling the team through high growth and driving ongoing contact rate reductions with the product team.
Guest Experience Coordinator
Geocaching HQ
Seattle
3 days ago
+49
Provide world class guest service to visitors and HQ employees, from answering questions (big and small) to offering local recommendations of things to do and see.
Steward the HQ geocaches, ensuring that they are up-to-date and well maintained.
Act as the point person for administrative tasks related to Geocaching HQ’s reception area.
Support HQ merchandise program, including managing retail space and operating POS system.
Promote and enhance Geocaching HQ’s professional identity through interactions with visitors.
Edit, update, and manage visitor information systems and scheduling.
Collaborate with other departments on special initiatives and projects.
Act as the point person for administrative tasks related to Geocaching HQ’s reception area.
Manage and respond to requests for event donations and gifts.
Communicate regularly with geocachers across multiple channels, answering customer service questions
Problem solve and herd cats, as required.
Senior Manager, Customer Service
Mythical Games
Seattle
4 days ago
Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people.
Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery.
Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment.
Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance.
Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand.
Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards.
Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.
Customer Service Specialist
Pro.com
Seattle
4 days ago
+16
We are looking for a driven self-starter who can always find a way forward even if the path isn’t laid out in stone. This position will require you to reach out via phone & email to potential clients who’ve submitted online requests for renovation projects. You’ll be speaking to numerous clients a day, assessing their projects, qualifying & disqualifying based on a set of criteria, as well as scheduling appointments across multiple project consultants and markets. This is a fast paced position so solid phone & computer skills as well as the ability to stay organized amidst chaos is a must.
Customer Success Manager
TUNE
Seattle
5 days ago
+27
As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our Enterprise accounts. You’ll be an expert on all things TUNE Partner Marketing and swill serve as our clients’ main point of contact to help their performance marketing efforts optimize and grow. You must bring both a strategic and technical mindset to the table, love working with people and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies.
Bilingual Customer Support Representative (Japanes…
Gravity Payments
Seattle
1 week ago
+19
Answer phone calls, emails, and chat inquiries from customers.
Help customers troubleshoot problems with credit card processing. (Don't worry: We'll train you.)
Reconcile deposits and statements for our customers.
Never stop learning.
Dance with chaos. The work can be unpredictable, stressful, deeply rewarding, and crazy fast.
Services Operations Specialist
Highspot
Seattle
1 week ago
+30
The Services Operations Specialist plays a key role in ensuring that the services organization delivers a world-class experience to our customers. Our close and effective partnership with our customers has been one of the most foundational reasons for our rapid growth.
In this role, you will operate as a critical member of the Services Growth team. As the Services Operations Specialist, you will act as customer support, manage process improvement, meeting facilitation, training partner, and problem-solver. You are someone who is eager to get your foot in the door at a fast-paced, rapidly growing startup.
Technical Account Manager
Avalara
Seattle
1 week ago
+21
The Technical Account Manager is responsible for technical management and health maintenance for Enterprise customers. This involves acting as the authoritative technical escalation and ownership point, across multiple products to meet support entitlement levels, driving ticket resolution.
As a TAM in the Technical Assistance Center (TAC), you will drive higher technical satisfaction than other cohorts and gain a comprehensive familiarity with Enterprise customer’s operational environment, to leverage for troubleshooting and guidance. The TAM will forge a positive and lasting relationship with key customer representatives.
Business Analyst, Customer Operations
Limeade
Bellevue
1 week ago
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.
Customer Support Specialist
Snap! Raise
Seattle
1 week ago
+30
Snap! Raise is looking for a stellar Customer Support Specialist to join our Internal Operations team in our South Lake Union office. This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform. Daily tasks include resolving incoming issues, and proactively engaging users when before an issue arises. Candidates will be working alongside our support team to provide best-in-class support for organization leaders, donors, and Snap! Employees.
Principal Customer Success Manager
Karat
Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations.
Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell.
Develop tools that the team will use to monitor account health and opportunities.
Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business.
Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap.
This role will require 15-20% travel.
Director of Support Services
Expedia Group
Bellevue
1 week ago
+15
Drive incident problem resolution working alongside other infrastructure teams, to resolve issues related to security, applications, storage, messaging, networking, and servers.
Ability to participate in an on call rotation for off hours support to resolve critical issues.
Use your systems thinking approach to propose solutions to simplify our environment by reducing dependencies, automating work and partnering across teams to deliver a reliable and stable service.
Partner with security teams for vulnerability assessment and remediation.
Refine the release and deployment processes for agile delivery on Salesforce and AWS platforms, and enforce best practices & tools usage for CI/CD.
Enhance the application support processes, implement monitoring and process automations in order to support a global user base.
Customer Service Representative
RealSelf
Seattle
1 week ago
+39
Provide exceptional phone, text, and email support to consumers and health care providers in an effective manner via provided tools.
Help guide consumers through various processes and assisting to connect them with doctors and medical offices.
Continually focus on deepening consumer relationships by providing outstanding support.
Provide feedback in order to improve overall customer happiness .
