Customer Support Team Lead
As the Customer Support Lead, you will play a key role in defining how Highspot support is delivered to our customers. In this role, you will build out the customer support function, designing scalable processes to meet the needs of our rapidly-expanding customer base. This is a high visibility, high impact opportunity for ownership and leadership at Highspot.
Initially, you will serve as an individual contributor so that you can learn the Highspot product and deeply empathize with customer needs. From there, you will quickly build out your team of like-minded, customer-centric people who love helping customers make the most of their Highspot investment. You will onboard, train, and develop team members to prepare them for their role in support, and beyond.