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Customer Support Jobs in Seattle
18
Customer Support Specialist (Tier 1)
Zipwhip
Seattle
featured
+29
We are looking for a Customer Support Specialist that could help us ensure that every one of our customers has an excellent experience while using our product. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values.
As part of the Customer Support team, you will be responsible for all billing-related contacts, including re-issuing invoices, changing account information and updating credit card information. In this role, you will be interacting with our customers via text, email, and phone. This role will report to our Customer/Technical Support Manager.
Business Analyst, Customer Operations
Limeade
Bellevue
featured
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.
Customer Support Specialist
PitchBook
Seattle
featured
+47
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.
Customer Ops Manager
Expedia Group
Bellevue
2 days ago
+15
The Enterprise Solutions Customer Operations Manager works with Enterprise Solutions (ES) team to drive the evolution of external clients’ booking and service models. You are accountable for defining process and policy in partnership with business partners and supplier representatives, positively influencing the overall cost, quality and compliance objectives for the clients. You will work with multiple teams and use business analytics to reduce customer effort and simplify process workflow across all serviced products. You will ensure appropriate staffing is in place and handle complex projects working closely with partners. You will create a cohesive, scalable and optimized service experience across the Expedia Group service portfolio.
Senior Operations Specialist - Brokerage
Convoy
Seattle
2 days ago
+29
Managing a local marketplace, balancing supply and demand at a lane & corridor level.
Prioritizing, pricing and marketing shipments on a tight schedule.
Working directly with carriers in real time to match shipments at the best rate to the market.
Sourcing, developing and managing expectations for Carriers.
Problem solving on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams.
Troubleshooting logistical issues, and execute on contingencies based on circumstances.
Supporting new geographic, program & freight expansion initiatives.
Understanding, tracking and communicating marketplace health.
Occasionally working outside your own marketplace.
Customer Support Specialist
PitchBook
Seattle
2 days ago
+47
The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.
Customer Service Supervisor, New Business Operatio…
Rover
Seattle
2 days ago
+29
The ideal candidate will be a passionate and strategic leader of customer experience teams. You will motivate, coach and develop your team to exceed performance goals, and empower them to constantly advocate for our customers. Because the business environment is fast paced and dynamic, this position requires adaptability. You will utilize both analytical and creative thinking to evolve business processes quickly. Clear and thorough communication with both your team and your stakeholders is critical. In addition to people management, you will be a main point of contact for Rover’s core customer experience teams, as well as a key resources for the product management team as they bring new pilot programs to market. Finally, you will be expected to consume and analyze data to inform your decision making at every step of the way.
Customer Support Specialist (Tier 1)
Zipwhip
Seattle
2 days ago
+29
We are looking for a Customer Support Specialist that could help us ensure that every one of our customers has an excellent experience while using our product. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values.
As part of the Customer Support team, you will be responsible for all billing-related contacts, including re-issuing invoices, changing account information and updating credit card information. In this role, you will be interacting with our customers via text, email, and phone. This role will report to our Customer/Technical Support Manager.
Customer Service Representative
RealSelf
Seattle
2 days ago
+39
Provide exceptional phone, text, and email support to consumers and health care providers in an effective manner via provided tools.
Help guide consumers through various processes and assisting to connect them with doctors and medical offices.
Continually focus on deepening consumer relationships by providing outstanding support.
Provide feedback in order to improve overall customer happiness .
Premier Support Engineer
Outreach
Seattle
1 week ago
+38
We are seeking customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. Reporting to the Premier Support Manager, this individual will work closely with customers in the Premier Support program, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and premium support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.
Customer Success Manager
Smartsheet
Bellevue
1 week ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.
Principal Customer Success Manager
Karat
Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations.
Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell.
Develop tools that the team will use to monitor account health and opportunities.
Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business.
Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap.
This role will require 15-20% travel.
Healthcare Navigator/ Customer Service
Accolade
Seattle
1 week ago
+39
Sales Development Representative - Pre-Sales
Pro.com
Seattle
1 week ago
+16
As a Customer Operations Specialist, you will respond to inbound inquiries regarding interest in Pro.com. As the first point of contact, you play a key role in building the Pro.com brand, creating a great first impression, and building momentum for not only the project consultant and sales team but for the company as a whole. You will speak with leads about potential home construction and remodel projects and gather project details from clients to understand the overall scope of work.
This role requires significant customer engagement and research. The right candidate has the mindset that every customer is treated as an individual throughout the entire customer lifecycle and will partner closely with teammates, both within the sales team, and cross-functionally, to increase conversion rates. This role has a direct impact on our business.
Customer Success Support Representative
EagleView Technologies
Bellevue
1 week ago
+26
Business Analyst, Customer Operations
Limeade
Bellevue
3 weeks ago
+23
The Business Analyst (BA) will be responsible for setting direction, providing technical support, and analyzing and documenting Limeade’s Customer Operations business software. This includes identifying business requirements, coordinating with implementation of system changes, providing functional system support, and interfacing with Customer Operations, Sales Operations, Customer Success, and Training groups to ensure effective solution adoption. This person will help guide our business efficiency and scalability by improving processes, tools and services. The BA will actively engage with customer and internal stakeholders to solve business problems and improve pre-existing process, software, and technology solutions. The BA is responsible for devising and capturing customer requirements and specifications, formulating ideas for improvement, verifying software is meeting customer and business objectives and establishing metrics for success as it relates to tool and process change and development.
Customer Support Specialist
Valant
Seattle
3 weeks ago
+23
You will drive customer satisfaction through customer support. You love being the first line of support and troubleshooting system issues. You love using your analytical skills to investigate, resolve and/or escalate support issues. You are a technically competent problem solver who demands excellence of themselves and are great at following processes and procedures to drive efficiency and customer satisfaction.
Customer Success Specialist
Flipt
Seattle
1 month ago
+11
For this role, we are looking for someone that enjoys being a resource and go-to for our client base, and creating long-lasting client relationships. You will take on the responsibility of all elements of customer happiness post-sale, not only servicing but acting as an advisor to our clients as well. The client success specialist will work directly with the sales team and our clients to onboard, upsell, and build relationships while they use our innovative Real Estate marketing tool.
Customer Success Manager
ExtraHop
Seattle
1 month ago
+52
As a member of our Customer Success team you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love.
VP, Customer Care
Discovery Digital Media
Bellevue
1 month ago
We are hiring a Vice President of Customer Care in Bellevue, Washington to lead the direct service and support for customers across Discovery’s wide array of direct-to-consumer products, including digital products across entertainment, food, home, auto, nature, and science. The VP of Customer Care will be a strategic partner to business lines within the direct-to-consumer business, placing customers at the core of our decision making and ensuring that customer-centric, data-driven decision making is used throughout the team. They will create a culture that delights customers through their end-to-end experience, solves customers problems efficiently, and surprises customers will delightful experiences.
Customer Operations Coordinator
Limeade
Bellevue
1 month ago
+23
We are looking for an enthusiastic Customer Operations Coordinator individual to join the Limeade Customer Operations team. The Customer Operations Coordinator position will be responsible for executing tasks that assist Customer Operations and Customer Success in their delivery of excellence with our internal teams and external customers. This will include representing Limeade at customer well-being fairs, promoting customer programs and Limeade point of view and best practices. This role also includes internal projects that align with improved support and execution of customer programs.
