Customer Support Jobs in Seattle

Client Success Specialist Seattle, WA About Flipt There are over 2 million listing agents and 5 million home sellers, and there isn't an easy way for them to connect online. Flipt uses data and artificial intelligence to disrupt the Real Estate industry by helping top local real estate agents and homeowners connect.  Job description Flipt is looking for an Client Success Specialist to join a growing team.  For this role, we are looking for

Deliver incredible experiences to Stripe users. Stripe is expanding to power the online payments infrastructure throughout the world. User Operations team members collaborate from across the UK, the continental US, Germany, Ireland, France, Australia, Brazil, Singapore and Hong Kong. We aim to delight users with friendly and helpful Support, gathering feedback to drive improvements to our products. We also work closely with every part of the

Flyhomes is adding a Director of User Experience to the team! In this role, you will capture the overall experience and satisfaction of our clients as they interact with Flyhomes across all of our business lines. This energetic self-starter will be responsible for the pulse of the clients, managing and delivering feedback to teams, building a end-to-end client experience, as well as recommending changes to our current processes, to ensure the experience of buying, selling and owning a FlyHomes home is transformative.

Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining

As our customer base grows we need to grow our Customer Success team. This team is a cultural touchstone for the company. Everything we are building is focused on fostering great customer relationships, so our Customer Success team must be absolutely world-class. You’ll join a team that routinely consults the Fortune 500 on mobile and communications strategies and works closely with the world’s best mobile teams to onboard and manage their Apptentive account. If a high level of responsibility, an infinite amount of patience and, an incredible attention to detail are qualities you possess, we would love to speak with you.

Company Description: At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving. 9,000+ organizations worldwide and more than 80% of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core

At Pushpay the Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director, Customer Success Managers.

Skilljar is seeking a versatile and experienced Senior Customer Success Manager to join our rapidly growing team. This person will be working directly with our enterprise level clients to enable them to successfully implement Skilljar to achieve business goals. As part of a small team, you’ll have a unique opportunity to work across many skill sets. You must be very comfortable wearing multiple hats in a highly ambiguous environment, building and iterating on processes on the fly, and working closely with cross-functional teams. This is a fantastic opportunity for a driven and focused individual to get in on the ground floor of a rapidly accelerating startup that has already delighted dozens of Fortune 1000 and mid-market clients.

Hiya is looking for a dynamic Customer Success Manager to join our team in Seattle, to support our global customers.  This role will be at the heart of our customer interactions at Hiya and critical to ensuring we have successful and happy customers with high retention and growth rates.

The team is seeking a seasoned Technical Support Manager with coaching and leadership experience working in a technically-oriented, fast-paced environment. Strong candidates will have a proven track record of effectively leading high-quality support teams, strong people skills, effective people relationships management, meeting team KPIs and collaborating to solve complex technical support problems, all while putting customers first. 

The team is seeking a Technical Support Specialist with experience working in a technically-oriented, fast-paced service position. Strong candidates will have a proven track record of high-quality work with attention to detail, consistently productive impacting team and individual KPIs and contributing to team projects on time, all while putting customers first.

Support enterprise level clients, interfacing with management at multiple levels. Collaborate with internal teams in support of enterprise clients. Help clients improve their workflow by utilizing company products and services. Resolve client issues and concerns. Other duties as assigned.

Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in an account manager capacity. Other duties as assigned.

This role will be teams liaison to our Data and IT teams and will be responsible to own our CRM standards, reporting/dashboards and customer/employee communication systems. We are looking for someone who can truly innovate, execute and scale our support systems— pushing the envelope and helping us deliver industry-leading customer support experiences. If you are a data driven, innovative leader looking to empower and define systems, routines and metric reporting standards for our Support team, we'd love to hear from you.

While we’ve grown 100% organically to date, we’re ready for our first Customer Success Manager to foster proactive communication with our customers. In this role you’ll work with our founders and drive growth and expansion of our existing users while working to identify customer health, and serve as the primary contact for support and training of new customers.

This role is accountable for timely, high-quality service delivery of customer-facing and internal self service capabilities, internal training and development, reporting, automation, & data analytics. These capabilities will provide the system and solutions for an effective and efficient Client Experience & Success department (CX+CS). This Senior Manager will oversee a geographically distributed team of 4 to 5 individuals and is responsible for two distinct functional areas: Functional area one: Knowledge base content creation and delivery (internal and external) with a focus on self service capability, development of training material and facilitation of training using various delivery methods, management and creation of internal procedural documentation in relation to all support activities, and administration of support content. Functional area two: Development and ongoing management of internal reporting, dashboards, and ad-hoc data analytics in support of the CX + CS organization by leveraging distributed data from multiple internal data sources with a focus on automated creation and distribution.

Snap! Raise is looking for a stellar Customer Support Specialist to join our Internal Operations team in our South Lake Union office. This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform. Daily tasks include resolving incoming issues, and proactively engaging users when before an issue arises. Candidates will be working alongside our support team to provide best-in-class support for organization leaders, donors, and Snap! Employees. 

Enterprise Support Specialists work cross-functionally to support Stripe’s largest and most complex users. We implement and operationalize solutions that enable them to grow their business with Stripe. You will: Provide a ‘Gold Standard Experience’* to your assigned accounts’ key stakeholders.  Work with the wider Operations Org to provide current state, resources and knowledge to enable `Gold Standard Experience`* across teams interacting

Snap! Raise is looking for a Customer Success Manager to join our growing team in our South Lake Union office. The Customer Success Manager will work directly with our external Campaign Directors to support coaches, players, and community leaders across the U.S. helping them realize and exceed their fundraising goals. A day in the life of a Customer Success Manager will consist of supporting our Campaign Directors, on-boarding new customers, proactively contacting accounts at risk, answering incoming questions from customers and campaign directors, provide expert advice and upsell/cross-sell customers on all our products and services. The ideal candidate to help us build this team is a competitive self-starter; someone who has a passion for helping others and believes in a team-first mentality. 

As the Customer Support Lead, you will play a key role in defining how Highspot support is delivered to our customers. In this role, you will build out the customer support function, designing scalable processes to meet the needs of our rapidly-expanding customer base. This is a high visibility, high impact opportunity for ownership and leadership at Highspot.  Initially, you will serve as an individual contributor so that you can learn the Highspot product and deeply empathize with customer needs. From there, you will quickly build out your team of like-minded, customer-centric people who love helping customers make the most of their Highspot investment. You will onboard, train, and develop team members to prepare them for their role in support, and beyond.