Customer Support Jobs in Seattle

The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

As a member of the Customer Support Representative team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. You will be the initial point-of-contact for our customers through phone, email and chat. Our customers will look to you for answering basic support questions and you will work closely with the Technical Support Engineering team to resolve our customers’ issues. You will help our customers be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively.

Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

Icertis, the leading enterprise contract management platform in the cloud, solves the hardest contract management problems on the easiest to use platform. With Icertis, companies accelerate their business by increasing contract velocity, protect against risk by ensuring regulatory and policy compliance, and optimize their commercial relationships by maximizing revenue and reducing costs. The AI-infused Icertis Contract Management (ICM) platform

What is Knock? We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early

As a Customer Service Representative, your role is the heart and soul of the Trupanion family, and you love helping as many people and pets as possible. You provide support to customers who contact us about their pet’s medical insurance over the phone and through email. You’re a great listener and an out of the box thinker who communicates effectively over the phone and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

Blue Nile is looking for a passionate and talented Fraud Prevention Specialist to join our Loss Prevention Department’s Order Review/Fraud Prevention Team.  Our customer service goal is to enhance and grow the brand connection experience for our Blue Nile customers. This position efficiently reviews a high volume of customer orders and e-mails each day, interacting with customers, financial institutions, and cross functional teams and performs fraud prevention activities, order review and processing as well as researching and solving post-sale issues.

60%: Creating and managing customer escalation process. Create and document Auth0 support process for large ARR or strategic customers. Create validation mechanism to ensure this process is reserved for Auth0’s top customers. Create and maintain repository for “known processes”. Build the process to be deployed into the regions, which is manageable by local RSMS or leads. Train the relevant users on the new process and appropriate use (CSM, sales to start). Develop and maintain a prioritized issue list and action plan to drive resolution to critical customer issues. Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues. Identify need for initial or supplemental project resources. Coordinate resources throughout Auth0’s organization to address the action plan for assigned problems. Report to senior management across support organization to provide insight into the current state of the customer relationship with escalated problems. 40%: Managing senior/escalation support engineers. Manage, motivate and develop senior, premier and principal support engineers. Ensure enior engineers are prepared for current and new technological advancements. Direct or coordinate activities of project personnel.

We are looking for a Customer Support Manager that could help us ensure that every one of our customers has an excellent experience while using Zipwhip products and services. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will be a self-starter, effective people relationship management, problem-solver and independent thinker who has experience earning the trust of senior stakeholders to implement change.

Managing a local marketplace, balancing supply and demand at a lane & corridor level. Prioritizing, pricing and marketing shipments on a tight schedule. Working directly with carriers in real time to match shipments at the best rate to the market. Sourcing, developing and managing expectations for Carriers. Problem solving on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams. Troubleshooting logistical issues, and execute on contingencies based on circumstances. Supporting new geographic, program & freight expansion initiatives. Understanding, tracking and communicating marketplace health. Occasionally working outside your own marketplace.

About the Role: As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Merchant Services Support works with our customers throughout their entire Pushpay partnership, initially assisting our sales teams with the collection and pre-screening of documentation. Merchant Services Support are then responsible for providing basic underwriting support, onboarding, setup and testing of newly approved accounts. Once a customer is live, the Merchant Services Support performs ongoing account maintenance including data cleaning, support of risk and compliance functions as well as phone and ticket support.

Understanding our clients’ needs by being an active listener and communicator. Operate from a perspective of truly caring about our clients and creating value for them. Ability to listen, talk, and type all at once through multi-channel communications. Be available when clients need us.

Resolve incoming customer issues in a timely manner. Proactively engage users and reach out to customers when issues are identified. Work alongside our Support team to provide the best-in-class support for customers, platform users, and Snap! Raise employees. Utilize Zendesk to tag and catalogue issues appropriately. Gather direct feedback from customers and surface to appropriate internal constituents as needed.

As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.

Trupanion is looking for someone who has a passion for serving clients, is a team player, takes pride in excellence, and wants to be an outstanding part of our success! As a member of the Partner Support team, you will work closely with our Territory Partners (Trupanion’s Field Sales Representatives) and hospitals across the United States and Canada to support and strengthen the relationship we have within the veterinary community. This job will be based out of the Seattle Office and is not remote eligible.

As a Customer Service Representative, your role is the heart and soul of the Trupanion family, and you love helping as many people and pets as possible. You provide support to customers who contact us about their pet’s medical insurance over the phone and through email. You’re a great listener and an out of the box thinker who communicates effectively over the phone and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

As a Customer Service Representative, your role is the heart and soul of the Trupanion family, and you love helping as many people and pets as possible. You provide support to customers who contact us about their pet’s medical insurance over the phone and through email. You’re a great listener and an out of the box thinker who communicates effectively over the phone and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

Ekata has over 1,500 B2B customers across the globe. The Customer Support Manager is tasked to lead our Customer Support Team to provide excellent customer support globally. The right candidate will thrive in a fast-paced environment, using a mix of technical and strong customer facing skills, with a focus on process and system refinement. You will be tasked with driving successful outcomes for our customers. This position requires you to be a self-starter, hands-on, and have strong multitasking skills.