Customer Support Jobs in Seattle

We are seeking individuals to lead support services for the Auth0 SaaS solution. Reporting to the Sr Global Director of Technical Support, this individual will lead our Developer Support Engineers (DSE) to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment.

The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

• Primary customer contact for the company. • Manage a high call volume. Comfortable calling clinic staff and patients of all ages as they navigate our software. • Provide account management and technical support along with exceptional customer service, professionally represent the company when interacting with both medical clinics and patients. • Complete and maintain all required data entry, records and documents. • Deliver consistently high customer satisfaction • Manage email appropriately, responding to customer inquiries in a timely manner. • Use our knowledge base, team members and job tools to quickly and precisely resolve client issues. • Other duties as assigned.

We are seeking customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. Reporting to the Premier Support Manager, this individual will work closely with customers in the Premier Support program, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and premium support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.

The Director of Frontline Support is responsible for a group of experts delivering proactive and reactive services for customers to resolve issues, answer questions and services incidents. The Director of Front Line support acts on customer and rep feedback to improve and evolve the products, supportability, readiness and knowledge management functions and scale via data and automation. This leader will manage a team of Technical Support Managers to manage the highest volume of tickets for Outreach Customers. Key to this role will be developing programs to support our Customers as well as working to coach and mentor reps and managers to grow.

DomainTools is looking for an experienced Director of Customer Success to help drive customer engagement and a long-term retention strategy. We are a small and fast growing team looking for someone to help us build the processes and culture of a world class organization. To accomplish this, we are building a knowledgeable inside (Seattle-based) team that strives to be experts not only in our data, products and integration points, but also informed about the customer’s environment and the larger cyber security ecosystem. As a critical part of our Go To Market team, you will have the opportunity to motivate, guide, and grow the Customer Success team and engage with some of the largest companies in the world. The Customer Success team is responsible for developing customer relationships that promote retention and growth while ensuring that our customers derive maximum value from our solutions. You will be responsible for working hand-in-hand with Marketing, Support and Sales while overseeing a team that helps ensure our customers adopt our solutions successfully, and maintain a high retention rate and drive expansion revenue within our existing book of business.

As a member of the Customer Support Representative team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. You will be the initial point-of-contact for our customers through phone, email and chat. Our customers will look to you for answering basic support questions and you will work closely with the Technical Support Engineering team to resolve our customers’ issues. You will help our customers be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively.

You will play an instrumental role in providing support for 98point6 patients and physicians. As part of our clinical operations team, you will assist our nationwide virtual health clinic by ensuring our services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You will be working closely with the clinical team to ensure a positive patient experience and commitment to results.

Direct and lead all aspects of Blankos' customer experience function, including strategies, policies, objectives, initiatives, vendors and people. Collaborate with Mythical's senior leadership to define our customer experience vision, ensuring alignment with our company’s strategic direction and ability to drive economies of scale in service delivery. Develop clear strategic roadmaps for scaled customer service delivery and player experience. Present to senior leadership to gain alignment and investment. Translate strategic roadmaps into business plans. Develop tangible goals and clear accountability. Lead plan execution and report on plan performance. Introduce new and innovative technologies that improve our service delivery/experience and drive customer satisfaction to enhance the Blankos brand. Evaluate, select and develop outsourced vendor partners. Partner with vendors to deliver customer experience to established performance standards. Establish clear goals for the team. Foster a culture of accountability and continuous improvement. Drive team performance to deliver results.

The Customer Support Workforce Management rep is responsible for ensuring that tickets are routing accurately and in the right queues. They also proactively advise and monitor customer wait times, coverage gaps, LSE identification, facilitation of special events like holidays and all-hands meetings as well as creation of schedules with management guidance and advisement. 

The Customer Support Representative on our Ekata team supports the business unit by answering inbound customer questions from all our customers, troubleshooting Tier 1 customer issues, and creating support content to improve customer experience. Additionally, they will provide excellent customer service and user engagement to ensure customer retention. 

As a member of our Front-Line Support Team, you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products through Live Chat, Phone Calls, Email Tickets and creating high-quality knowledge guides. All Hostwinds employees share a common goal: ensure our clients are 100 % completely satisfied with Hostwinds' support and services. Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & troubleshooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. As a Front-Line Agent, you will be providing support through phone, chat, and email-based ticketing system.