Customer Support Jobs in Seattle

Client Success Specialist Seattle, WA About Flipt There are over 2 million listing agents and 5 million home sellers, and there isn't an easy way for them to connect online. Flipt uses data and artificial intelligence to disrupt the Real Estate industry by helping top local real estate agents and homeowners connect.  Job description Flipt is looking for an Client Success Specialist to join a growing team.  For this role, we are looking for

We are looking to add a proactive Customer Support Specialist to our team. This role requires a passion for customer service and a helping mindset to provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical understanding with a positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our teams and customers.

We are looking for a stellar Senior Player Experience Agent to join our email-based Player Experience team of 15.  You would be reporting to a PlayerExperience Supervisor that leads four other Agents.  We have players on our game around the clock, so we need to ensure they are able to reach one of our Agents at any given time.  In this role, you will need to be flexible with working Fridays – Mondays. 

Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Oversee all activities and members of the Customer Support team, while working closely with Customer Success Managers, Account Managers and sales teams. Serve as a point of escalation for critical customer questions. Work with the Customer Success team to resolve all client issues. Set and manage objectives and key results of Support team. Mentor group members and coach on job responsibilities and role. Drive innovation with how PitchBook interacts with inbound questions, concerns and product inquiries. Involvement with hiring and personnel decisions. Monitor and evaluate technology used to serve our clients including LiveChat, email, ServiceCloud and phone support. Work cross-functionally with all PitchBook teams to resolve customer issues and improve response times.

The Customer Success Manager, Global Segment plays a central role in our relationships with our customer base. They are responsible for handling a defined group of accounts to ensure their customers successfully deploy, adopt, maintain and expand Chef solutions. In this role, the CSM will also work to help manage our relationship across multiple businesses and executives, tying the tactical work to the stated business objectives. Customer Success Managers are motivated individual contributors who run point on the relationship, ensures the customer adopts the full benefits of Chef and guides them along their DevOps journey. The Customer Success Manager also identifies upsell and cross-sell opportunities, generates referrals, and drives customer loyalty.

The Associate Application Support Consultant/Engineer role belongs in the Icertis Customer Success unit and involves working closely with Customer, Customer Support and Customer Advocacy teams. This role is responsible for providing Level 2 support and establishing a higher touch in all technical and operational support aspects of Icertis relationship with its customers. The primary focus is on increasing customer satisfaction and adoption. Tasks associated with this role are:

Coordinate incoming requests for home tours, working directly with our tour specialist to create an exceptional experience for our Clients. Ensure that tour specialist are properly prepared for each tour and share details about clients needs. Respond to inquiries and appointment booking changes and cancellations, often managing heavy calendaring needs and last minute tour coordination. Answer client questions and/or documenting questions for the team to follow-up on. Develop knowledge of booking services and opportunities. Use data to evolve the high customer touch point our clients have come to expect.

We are seeking a driven, customer centric, critical-thinking team player who loves leveraging their versatility and critical thinking aptitudes to develop relationships and deliver results for PayScale’s customers. You will be part of the greater Customer Success Management team and will own the customer relationship post-sale through renewal.

We are seeking a driven, customer centric, critical-thinking team player who loves leveraging their versatility and critical thinking aptitudes to develop relationships and deliver results for PayScale’s customers. You will be part of the greater Customer Success Management team and will own the customer relationship post-sale through renewal.

The Customer Success Manager is the primary point of contact to ensure client success by optimizing the utilization of our products and services. The CSM trains clients and manages the customer project to the contract timeline in order to meet business objectives. This role will provide sales support by demonstrating the clinical use of our software solutions and workflow effectiveness. 

You will play an instrumental role in providing support for 98point6 patients and clinicians. As part of our clinical operations team, you will be assisting in our 24/7 nationwide operations of a fast-paced virtual health clinic, while ensuring our services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You will be working closely with the clinical team to ensure a positive patient experience and commitment to results.

We’re looking for a tech savvy, eager learner who is looking to not only provide excellent service for our clients, but to develop a career in a progressive financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team. Our team is known to be passionate about serving our clients and we are looking to find someone who has a desire to provide a "go the extra mile" customer experience. And to better serve our clients, we’re looking for people who are flexible with different shift schedules.

At TINYpulse our Customer Success team is tasked with all elements of customer happiness, including onboarding, delivery, education, consulting, retention and strategic support. As Senior Customer Success Manager you will be responsible for working with and ensuring the long term success of our enterprise customers. In this role you will have the opportunity to partner as a strategic advisor to those customers through gaining a deep understanding of their businesses and being their go to resource. This role will be based out of our new Seattle office.

· Put in place an escalation process while managing escalations to executives. · Unlock any blocking issue of the customer journey through adapted solutions escalations. · Migrate situations between customer, pa Lead cross-functionally to drive customer success. · Know the implementation Partners and learn from existing experiences. · Gather feedback from other departments, including Sales, Pre-sales, Support, Product, Partners. · Advocate for changes in other departments’ ways of working and collaborate. · Drive company-wide definition of ideal customer’s journey. · Create company-wide customer feedback loop. · Drive alignment with Sales ,CSM & Product. Be informed regarding customers’ important news. · Key metrics for the GPS team at company level. CSA. · Feedback from Peer. Recruit, mentor, inspire the team.

We are looking for a driven self-starter who can always find a way forward even if the path isn’t laid out in stone. This position will require you to reach out via phone & email to potential clients who’ve submitted online requests for renovation projects. You’ll be speaking to numerous clients a day, assessing their projects, qualifying & disqualifying based on a set of criteria, as well as scheduling appointments across multiple project consultants and markets. This is a fast paced position so solid phone & computer skills as well as the ability to stay organized amidst chaos is a must.

You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with our enterprise and commercial sales and account management teams, the Customer Operations Manager leads the team who functions as customer support, training partner, problem solver and quality control. You'll be an integral part of our operations team moving at a smooth, consistent pace. You'll bring the enthusiasm and aptitude necessary to get the job done!

Support enterprise level clients, interfacing with management at multiple levels. Collaborate with internal teams in support of enterprise clients. Help clients improve their workflow by utilizing company products and services. Resolve client issues and concerns. Other duties as assigned.

Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in an account manager capacity. Other duties as assigned.

We’re looking for an accomplished practitioner and manager of User Experience with a track record of delivering delightful, engaging user experiences. Your portfolio of projects and products is testament to your ability to lead teams, to own results and to achieve great things. Your leadership was earned. As a designer you showed empathy for users, you balanced the simple with the fun and the scalable, and you exuded excellence in taste. You are a self-aware leader: you listen, guide, coach, think strategically, care and hustle.