Customer Support Jobs in Seattle

Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.

Ekata has over 1,500 B2B customers across the globe. The Customer Support Manager is tasked to lead our Customer Support Team to provide excellent customer support globally. The right candidate will thrive in a fast-paced environment, using a mix of technical and strong customer facing skills, with a focus on process and system refinement. You will be tasked with driving successful outcomes for our customers. This position requires you to be a self-starter, hands-on, and have strong multitasking skills.

As a member of our team, you treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You see your co-workers as a family, not just a team. You can get a little weird and laugh at yourself. You bring your unique experiences and passions to your job every day. Viewed as a Leader and change maker with proactive solutions and ideas, to ensure Rover’s success.

As the Senior Manager of Support you will play a critical role in leading and developing the Client and Product Support teams. The Manager is expected to coach, advise, and mentor the support team while looking for ways to improve the quality of the support we offer our clients. You have a demonstrated ability to think strategically about business, process, technical challenges, and can make quick data driven changes to drive efficiences.

Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in tandem with account managers. Liaison between clients and account reps by keeping in contact with up to date information. Oversees monthly reporting and ad-hoc reporting requests from Sales, Customer Success Managers, clients, and Marketing. Supports Sales in customer retention, satisfaction, increased revenue, and average order size. Provide other departments and vendors with assistance. Demonstrate knowledge and provide troubleshooting to clients for internal and third-party applications. Other duties as assigned.

Merchant Services Specialist provides support and escalation management for our internal Merchant Services Support, Customer Success and Processing Ops teams. Areas of specialization include Risk, Compliance and Processing Operations.

Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

We are seeking customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. Reporting to the Premier Support Manager, this individual will work closely with customers in the Premier Support program, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and premium support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.

Understanding our clients’ needs by being an active listener and communicator. Operate from a perspective of truly caring about our clients and creating value for them. Ability to listen, talk, and type all at once through multi-channel communications. Be available when clients need us.

We are looking for a Customer Support Manager that could help us ensure that every one of our customers has an excellent experience while using Zipwhip products and services. We are seeking someone who will advocate for a customer-centric support approach and share our company DIRECT values. The ideal candidate will be a self-starter, effective people relationship management, problem-solver and independent thinker who has experience earning the trust of senior stakeholders to implement change.

The Customer Support Specialist will support CSMs (Customer Success Managers) and their accounts that are of strategic importance to PitchBook, and will work on the Customer Success team to complete various account-related requests and activities. The CSS will develop a deep knowledge of PitchBook's clients, their industries/sectors as well as their business needs.

As a people leader of a team of customer engagement employees (Health Assistants) you will play a critical role leading, supporting, and coaching your team to reliably and consistently achieve our client and customer success results and create an amazing employee experience. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence and change agility to ensure customers are delighted with every interaction with Accolade.

You are eager to get your foot in the door at a fast paced, rapidly growing startup. You demonstrate the ability to excel in a dynamic work environment as an early member of a growing organization. As a part of the billing team, you will bring a commitment to customer service (both with internal and external customers) and a growth mindset to solving problems. 

Resolve incoming customer issues in a timely manner. Proactively engage users and reach out to customers when issues are identified. Work alongside our Support team to provide the best-in-class support for customers, platform users, and Snap! Raise employees. Utilize Zendesk to tag and catalogue issues appropriately. Gather direct feedback from customers and surface to appropriate internal constituents as needed.

60%: Creating and managing customer escalation process. Create and document Auth0 support process for large ARR or strategic customers. Create validation mechanism to ensure this process is reserved for Auth0’s top customers. Create and maintain repository for “known processes”. Build the process to be deployed into the regions, which is manageable by local RSMS or leads. Train the relevant users on the new process and appropriate use (CSM, sales to start). Develop and maintain a prioritized issue list and action plan to drive resolution to critical customer issues. Hold scheduled conference calls with assigned customer accounts to understand the business impacts of key critical issues, and report back on the current status of those issues. Identify need for initial or supplemental project resources. Coordinate resources throughout Auth0’s organization to address the action plan for assigned problems. Report to senior management across support organization to provide insight into the current state of the customer relationship with escalated problems. 40%: Managing senior/escalation support engineers.

Limeade is looking for a technical, customer facing leader to join our Customer Care team. You will be responsible for working directly with our customers to oversee all technical issues and questions, provide subject matter expertise to guide the customer with platform configuration, and work in partnership with our Strategic Account Executives to help our customers build great companies. You will manage the triaging, troubleshooting, and tracking of customer escalations, while working directly with our Development team to help bring issues to full resolution. Additionally, you will have the knowledge and tenacity to spot trends, quickly react, and resolve issues before they have the potential to become widespread. You will foster a positive online community for our members, interact with customer representatives, and work with our product development team to turn customer pain into customer delight (in a scalable way). 

West Monroe Partners is looking for an upbeat, energetic, professional Operations Specialist to be part of our friendly, fun and collaborative office environment. This position interfaces with some of our most senior people and utilizes skills in customer service, multi-tasking, attention to detail, and problem-solving.

We are hiring a Vice President of Customer Care in Bellevue, Washington to lead the direct service and support for customers across Discovery’s wide array of direct-to-consumer products, including digital products across entertainment, food, home, auto, nature, and science. The VP of Customer Care will be a strategic partner to business lines within the direct-to-consumer business, placing customers at the core of our decision making and ensuring that customer-centric, data-driven decision making is used throughout the team. They will create a culture that delights customers through their end-to-end experience, solves customers problems efficiently, and surprises customers will delightful experiences.