Operations Management Jobs in Seattle

16

Manager, Customer Operations

Convoy
Seattle
14 hours ago
+29
You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with our enterprise and commercial sales and account management teams, the Customer Operations Manager leads the team who functions as customer support, training partner, problem solver and quality control. You'll be an integral part of our operations team moving at a smooth, consistent pace. You'll bring the enthusiasm and aptitude necessary to get the job done!

Senior Manager, Customer Operations

Manager, Vendor Operations

Director, Internal Communications

Manager, Operations - Brokerage

Director, Business Operations

Manager, Training - Operations

Director of Strategic Supply

Load 4 more jobs8 jobs at Convoy

Experience Management Scientist, Customer Experien…

Qualtrics
Seattle
14 hours ago
+27
This position is a senior role that will focus on creating scalable solutions that will bring impact to current and prospective customers. You will work to grow revenue as well as collaborate with the Customer Experience (CX) delivery and product teams at Qualtrics. You will have a keen understanding of client needs in the world of customer experience programs. They will have experience designing large-scale programs within global organizations and have the skill to communicate industry trends at senior levels within their customers. You will influence our customers and help them design and shape their future programs for organizations that are both mature and immature. You will understand the significant industry shifts taking place in customer surveys, and be able to design forward-thinking, innovative, and impactful solutions for clients.

Engagement Manager - Customer Experience

Global Operations Manager - Digital Experience

Head of Operations - Construction Delivery

Pro.com
Seattle
1 day ago
+16
As the Head of Construction Delivery Operations, you will provide exceptional leadership & management to ensure that Construction Delivery is running smoothly and efficiently. You’ll be reporting to the VP of Operations, as you keep an eye on several critical areas of Construction & Operations. We’ll look to you to assure that the construction team has the tools, systems and processes in place to effectively manage projects from the start of construction to completion. You and your team are always aspiring to resolve just about any problem that arises during the customer journey. We want you to develop a vision for a scalable operational program, as well as the operational experience, and drive to implement and manage the program to deliver results. As a leader, you will collaborate with cross-functional teams, such as Construction, Finance and Product teams, to develop solutions that enhance our ability to deliver projects on time, on spec and on budget.

Customer Experience Supervisor, New Business Opera…

Rover
Seattle
1 day ago
+29
The ideal candidate will have experience managing customer experience teams. Your passion for team leadership is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are someone who has demonstrated tremendous adaptability in a fast-paced environment; you thrive on a team that operates in terms of days, not weeks. You are very analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as each new business line evolves. 

Customer Service Supervisor, New Business Operations

Director of Operations

Director, Support Programs & Operations

Outreach
Seattle
19 hours ago
+38
You will have a significant impact at Outreach by owning support programs and operations from end-to-end. You will successfully lead matrixed teams to influence the efficiency of the support department and to maximize its impact to our customers and internal stakeholders. You will help drive exceptional customer experience and adoption, create operational efficiency, and ensure an encouraging and motivational environment that attracts and retains top talent.

Field Enablement Director

VP, Professional Services and Training

VP Customer Success Strategy and Program Management

Manager, Healthcare

West Monroe Partners
Seattle
1 day ago
+24
West Monroe Partners is hiring a Consulting Manager with prior consulting project management experience to join our Healthcare and Life Sciences practice in our downtown Seattle office. This practice delivers business and technology solutions in the healthcare industry to both Payer and Provider organizations across focus areas including customer experience, dental, health plans, M&A, cyber security, and population health.

Global Operations Manager

Flexport
Seattle
2 days ago
+40
Hire, train, and develop a team of Global Operations Associates; Serve as the face of Flexport for a book of clients - you succeed when they do; Implement strategies to manage international supply chains; Identify and implement rate management strategies; Shepherd clients through the complexities of international trade; and Partner with a Global Account Executive to drive Client Success, Operational Efficiency, and Revenue Generation.

Director of Experience Strategy and Insight

projekt202
Seattle
2 days ago
+31
As a practice director your first thought should be quality of delivery for your geography. While the General Manager (GM) of a geography owns customer satisfaction, he/she will be relying on you to make sure our clients are happy and that we have exceptional quality of delivery (“repeatable, measurable performance”), on our engagements.

Senior Manager, Healthcare

West Monroe Partners
Seattle
3 days ago
+24
West Monroe Partners is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Seattle office, specifically leading our efforts in the Healthcare Payer space. In this role, you will be responsible for delivering business and technology solutions in the healthcare industry to Payer organizations specifically partnering with our clients around customer engagement development, care management transformation, and healthcare analytics. Our team assists payers with uncovering opportunities, developing clear roadmaps, and working toward improved outcomes. We depend on our highly skilled consultants to drive growth – in our clients’ companies and in their own careers.

Senior Trainer

ExtraHop
Seattle
3 days ago
+52
The Manager of Customer Success manages a team of customer success managers (CSM’s) and specialists (CSS’s) to ensure effective onboarding and nurturing of ExtraHop customers. The role requires demonstrated managerial leadership and technical proficiency. The manager effectively leads personnel, drives priorities, ensures adherence to defined process, and understands how to promote the value of the ExtraHop platform and expand customer use cases. 

Manager, Customer Success

Director, Professional Services

Medical Director, Clinic Operations

98point6
Seattle
1 week ago
+22
You will manage, develop and provide clinical oversight to the daily operations of the 98point6 clinic, including clinic operations, patient support and care coordination. Working in partnership with the other medical directors, you will cultivate and maintain a cohesive group culture within the 98point6 medical group. Together, you will focus on identifying and leveraging each clinician’s strengths and fostering the personal growth of individuals, while promoting a consistent practice of high-quality medicine. You will spend 50% of your time treating patients in our clinic and 50% on the responsibilities of the Medical Director role.

VP, Medical Practice

Diamond Operations Coordinator

Blue Nile
Seattle
1 week ago
+20
Blue Nile is looking for a passionate and talented Diamond Operations Coordinator. This position will act as group liaison between Blue Nile’s Customer Service, Fulfillment, and Finance teams.  Duties will include providing operational support to Customer Service, managing diamond logistics with vendors, and resolving ad hoc issues. This position will positively represent Blue Nile to external vendors and provide prompt service to internal stakeholders. 

Principal Customer Success Manager

Karat
Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell. Develop tools that the team will use to monitor account health and opportunities. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap. This role will require 15-20% travel.

Senior Director of Strategic Alliances

Highspot
Seattle
1 week ago
+30
As the Director of Strategic Alliances, you would be responsible for developing go-to-market strategies with both new and existing industry partners with the goal of opening up previously untapped revenue streams. You would be the face of Highspot to partner organizations and influence every internal and external interaction in order to build brand loyalty & confidence amongst their organizations. Perhaps most importantly, you will work to operationalize your efforts and impacts in a manner that will allow Highspot to grow and scale its business.

Head of Customer Success

Karat
Seattle
1 week ago
+30
Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.

Senior Director of Corporate Development

New Engen
Seattle
1 week ago
+39
New Engen is seeking a Senior Director of Corporate Development to develop, manage, and grow strategic partnerships that drive incremental customers, revenue, product capabilities, and customer value in the market. As the first hire dedicated to corporate development, you will be expected to build and execute against the strategy for growing New Engen’s partner ecosystem. You will be expected to develop a robust understanding of our product and work cross-functionally to build offerings that meet the needs of our customers. In addition, you will assist the senior leadership team in developing and executing corporate strategies to build upon and drive New Engen’s current and future growth.

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