3 days ago
Our account managers engage our customers and coordinate delivery with our design team.
Our typical customer is a B2B marketing manager at a medium to large company. She and her team need to keep up the pace with content marketing, display ads, and landing pages—and keep the sales team powered with infographics, presentations, case studies, and eBooks.
She has an established brand, and needs help maintaining quality and pushing the brand forward. But she doesn't have enough in-house design resources, and that's why she needs us.
For our customers, we're their go-to service for all things design. They request projects through our web-based system, and our account managers coordinate projects with customers and designers through our Lightboard platform—software written with the express purpose of making account management easier.
Each customer receives a single Account Manager; we assign accounts based on personality and specialization to provide the best match we can. The relationship starts with a discovery call, continues through planning the first quarter of a Membership Contract, and then builds through the execution of the projects. Our business is built around relationships, and customers stay with us for years and hundreds of projects.