Manager, Success Operations
5 days ago
The Manager, Customer Success Operations role is a Customer Success leader who will design and implement solutions that enable our Customer Success team to deliver exceptional value to our customer base. As a CS Manager, you are a strong performer with an excellent track record of delivering impactful solutions to your key stakeholders. You have a passion for building efficient processes and workflows, optimizing reports, and designing systems so they meet business needs.
You will contribute to building the strategy, infrastructure, processes, and tools which maximize customer happiness, team happiness, and operational efficiency for our Customer Success team. The ideal candidate will have a strong mix of relationship management, strong analytical, business, and technical skills as a proven track record of building strong relationships and outcomes with product, engineering, sales, and marketing.