Customer Success Manager
3 days ago
Snap! Raise is looking for a Customer Success Manager to join our growing team in our South Lake Union office. The Customer Success Manager will work directly with our external Market Development Managers to support coaches, players, and community leaders across the U.S., helping them realize and exceed their fundraising goals.
A day in the life of a CSM will consist of supporting our Market Development Managers, on-boarding new customers, proactively contacting accounts at risk, answering incoming questions from customers and campaign directors, provide expert advice and up-sell/cross-sell customers on all our products and services. The ideal candidate to help us build this team is a competitive self-starter; someone who has a passion for helping others and believes in a team-first mentality.