Director of Frontline Support
21 hours ago
The Director of Frontline Support is responsible for a group of experts delivering proactive and reactive services for customers to resolve issues, answer questions and services incidents. The Director of Front Line support acts on customer and rep feedback to improve and evolve the products, supportability, readiness and knowledge management functions and scale via data and automation. This leader will manage a team of Technical Support Managers to manage the highest volume of tickets for Outreach Customers. Key to this role will be developing programs to support our Customers as well as working to coach and mentor reps and managers to grow.