Companies Hotel Engine

Hotel Engine

500 Total Employees

Year Founded: 2015

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Customer Success 2 Operations 1 Sales 4

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Where People Matter Most

Looking for a company that truly lives by a people-first mentality? Welcome to Hotel Engine. With a diversity, equity and inclusion roadmap that keeps expanding and adapting to reach bigger goals, Hotel Engine shows its commitment to forming a workplace that reflects its 600,000+ users — and forges deep-rooted belonging for every associate. Add to that comprehensive career pathing that gets talent where they want to go and fully supports them once they’re there. Instead of stopping there, Hotel Engine keeps thinking bigger, extending its values to corporate sustainability initiatives that grow more ambitious every year as the team sets out to lift up the broader community so everyone can share in its success.

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At a glance

UNICORN STATUS? CHECK.

A $1.3-billion valuation.

40,000 BUSINESSES

Trust HotelEngine with their lodging.

TIP-TOP PRIORITIES

One hundred percent paid health, vision and dental insurance.

A ‘BEST PLACE TO WORK’

For three years running on Built In Colorado.

Featured employees

WHERE RESULTS MATTER

DEI driven by action and constant improvement

Inspired roadmaps aren’t just for product teams. At Hotel Engine, they're for diversity, equity and inclusion initiatives, too. To expedite progress, Human Resources Manager Jocelyn Ruby leans on HR tools that collect company-wide feedback on DEI efforts, and increase pay equity and understanding of how the associate base identifies. Next up? More unconscious bias training, and tweaks to ensure consistent recruiting and interview experiences through diversity-specific groups. Yearly metrics, along with a lot of passion, keep Ruby’s team accountable in building a place where everyone thrives.

Jocelyn Ruby

Human Resources Manager

Having the full support of our CEO, vice presidents, directors and more has helped us move faster in our efforts to put formal processes in place, and emphasizes to our entire team the importance of DEI.

BIAS FOR ACTION

Stewards of success, at work and beyond

Audrey Fairbrother

Content and SEO Manager

Hotel Engine believes success should be shared, which is why it planted over a quarter of a million trees and donated substantial sums to Black Girl Ventures, Denver Children’s Home and Make a Wish Colorado in 2021. This year, the company is planting even more trees and supporting causes like SafeHouse Denver, The Korey Wise Innocence Project and Children of Uganda. To Content and SEO Manager Audrey Fairbrother, these initiatives are greater extensions of Hotel Engine’s values. “We know that ‘together we thrive,’” she said. “The stronger the communities around us are, the stronger we are.”

When I come to work every day, I can see that I’m helping make life easier for our customers and for those in our community through our collective efforts. It’s rewarding and empowering.

ON THE FAST TRACK

Leadership that wants to see you shine

Knowing how to land your career goal isn’t always easy. That’s why Hotel Engine’s talent is guided through curated growth tracks to keep those aspirations in reach. Take Engineering Manager Brendan Doyle, who started as an individual contributor before stepping up to lead a team of eight. In working with his manager, Doyle identified which benchmarks he’d need to hit to level up. Then, leading up to his promotion, leadership dedicated time to prepare him for his new role through weekly one-on-ones, recommending reading and setting up informational meetings with former engineering managers.

Brendan Doyle

Engineering Manager

It’s a lot easier to reach your goals when they’re clearly defined and you have the support to reach them.

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Hotel Engine

Member Support Associate

20 Hours Ago

Seattle

Remote

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Consumer Web • Fintech • Software • Travel • Hospitality

The Member Support Associate at Hotel Engine works with clients to manage reservations, resolve issues, and provide top-tier customer service. Responsibilities include communicating with members and partners, resolving difficult issues, providing feedback for process improvement, and processing client refunds. The ideal candidate is energetic, proactive, detail-oriented, and has excellent communication skills.

Hotel Engine

Mid-Market Account Executive

20 Hours Ago

Seattle

Remote

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Consumer Web • Fintech • Software • Travel • Hospitality

Looking for highly motivated Senior Account Executives to join our business sales team. Responsibilities include managing full-cycle sales, sourcing leads, presenting demos, onboarding new accounts, fostering relationships, and staying up to date on product offerings. Requires 3-5+ years of B2B sales experience.

Hotel Engine

Manager, Member Support

4 Days Ago

Seattle

Remote

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Consumer Web • Fintech • Software • Travel • Hospitality

The Manager, Member Support is responsible for leading a team of 12-15 Member Support associates, monitoring performance, providing coaching, and managing individual and team KPI targets to ensure high-quality customer service. They collaborate with various departments to improve the overall customer experience and maintain internal policies and procedures.

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