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Content Moderator

| Seattle

About the Role:

We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including meaningful reviews of Doctors and medical treatments, questions, and new discussion topics) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about cosmetic treatments. You’ll deliver stellar customer service by assisting consumers in using the site, while preserving the trustworthiness and quality of the RealSelf experience.

What You’ll be doing:

  • Moderate and action a variety of user-submitted content for adherence to RealSelf guidelines, while maintaining quality and speed
  • Maintain empathy for the customer experience, providing guidance to ensure customer questions are answered most effectively by medical professionals
  • Increasing onsite engagement by commenting on and identifying good customer content
  • Adhere to a 24-hour service level agreement to maintain a consistent flow of user content to the site
  • Categorize and tag content so users can find posts specific to their needs and doctors can answer questions within their area of expertise.
  • Flag and escalate inappropriate content to ensure the community remains a valued resource for consumers and doctors; contact users to clarify or revise questionable content.
  • Work and communicate with a dynamic team across time zones via tools such as Slack and Zoom to ensure content is being moderated around the clock and in a consistent manner


About You:

Are you a confident self-starter who is inspired by challenges and has an eye for identifying inefficiencies and process improvements? Do you want to be part of making sure consumers get the information they need to make meaningful connections with Doctors? If you’re the type of person who puts on your headphones and pushes yourself further every day, then this is the role for you!

You may be the right fit if you are:

  • Energetic and productive; you possess fantastic time management skills and a drive to “get things done”
  • Attentive to detail and ability to focus on a repetitive task for several hours
  • Excellent typing, data entry, and communication skills, with a background in writing and/or creating and editing content
  • Superior learner; you have the ability to retain information, quality, and pivot quickly when processes change
  • Comfortable with and discrete about sensitive content on the site (e.g. nudity, medical conditions)
  • A passion for helping people and an interest in medical and/or beauty treatments
  • Comfortable with technology, including Mac operating systems and web technologies (such as Google apps and search engines)
  • Able to work a Sunday - Thursday schedule

Travel:

Travel is not anticipated for this role.

Work Environment:

The RealSelf office sits in a historic Pioneer Square building. Employees also have the option to bring their dogs to work!

About RealSelf:

Millions of people from around the world visit RealSelf each month to browse patient reviews, before and after photos, and medical expert answers to discover which treatments and providers live up to their promise of being “Worth It.” RealSelf.com is the leading consumer destination in the $32B US medical aesthetics market. We make it easy to get the information and deep support needed to make confident purchase decisions. Since 2006 our authentic stories, unbiased ratings, and expert answers from board-certified doctors have helped millions of people explore treatments and decisions that range from laser skin resurfacing to highly considered cosmetic surgery. With the backing of world-class investors we’re growing RealSelf into a global business with a broad range of services. Come join our super talented and passionate team!

Check out our realselflife Instagram account to keep up on company updates and learn more about life at RealSelf.

RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • SalesforceCRM
    • Outreach.ioEmail
    • MarketoLead Gen

Location

We are in Seattle's original neighborhood that boasts trendy coffee shops, art galleries, and restaurants. Easy to commute to via public transit.

An Insider's view of RealSelf

What's something quirky about your company?

Having worked in the tech startup space for ten years, I’m used to all the perks that come with our industry. RealSelf has all the typical perks, but what really stood out to me as quirky and unique is our transformation room. A tranquil room where employees can recharge during the day either individually or with regular yoga/meditation sessions.

James

SEO Content Specialist

What's the biggest problem your team is solving?

We're increasing trust on our platform in a time where people are less trustful of what they read online. Our goal is to give everyone the information they need to make strong, confident decisions about their medical care.

Sharon

Trust & Safety Manager

How do you collaborate with other teams in the company?

As Marketing Copywriter, I’ve got the unique privilege of partnering across our Email, Product, and Brand teams to help drive marketing initiatives forward. Each day I use the power of language to connect with our audience in interesting and impactful ways. Collaborating with such bright colleagues is a fun, challenging, and exhilarating experience

Jamachia

Marketing Copywriter

What are RealSelf Perks + Benefits

RealSelf Benefits Overview

RealSelf offers a comprehensive benefits package that is very competitive when compared to other similar companies. Employees pay nothing out of pocket for full medical/dental/vision coverage and premiums for dependents are covered at 75%. Many employees take advantage of the physical fitness reimbursement benefit and professional development grant program where they can use the funds for courses, conferences or anything else that would further their career development.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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