Digital Content Manager, Self-Help

| Seattle

At Remitly, we help immigrant communities around the world send over $8 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.

Responsibilities

Remitly’s Digital Customer Self-Help team is seeking a Digital Content Manager who will be an exceptional addition to our team. As a Digital Content Manager at Remitly, you will work closely with the Customer Success and Product teams to write on-brand, optimized, benefit-oriented copy for external web audiences. The right person for this role creates content with the understanding that an online users time is limited, and space constraints are always a concern. If you are someone who knows that cutting down copy is just as important to this job as writing great copy in the first place, then this is a great role for you.

What you’ll be doing:

  • Translate feature and product details into easy-to-understand support content that engages and empowers Remitly customers
  • Collaborate daily with content strategy, training, and operations
  • Create and edit images and/or videos to complement written content
  • Act as stakeholder on Self-Help projects where consultation from the content perspective is required, including requirements gathering sessions, functional, and technical design review
  • Collaborate with product development managers to create content for project and product launches, and create plans for post-launch content management
  • Participate in a cross-functional environment with various edit touchpoints
  • Perform user acceptance testing for new site functionality, enhancements, and general maintenance

Who we’re looking for:

  • Bachelor's degree (BA/BFA) from a four-year accredited college or university in English, Journalism, Advertising, Creative Writing or related field
  • 3-5 years content creation and/or copywriting experience
  • Experience in web, mobile, social, and emerging platforms
  • Demonstrated ability to write in a wide range of voices and styles
  • Strong project management and organizational skills, with the ability to independently manage multiple projects in a fast paced, dynamic environment
  • Experience writing for SEO, and a clear understanding of how SEO concepts influence copy
  • Collaborative, flexible team player who is able to manage multiple projects and priorities
  • Demonstrated good business and interpersonal skills
  • Usability or conversion enhancement knowledge
  • Experience with mutli-lingual content 
  • Familiarity with current online trends and tools

Preferred qualifications:

  • Experience with a CMS, strongly preferred
  • Adobe Creative Cloud a plus
  • Experience with Google Analytics a plus
  • Knowledge of programming languages, such as hypertext markup language
  • Ability to write and communicate in Spanish a plus

Who We Are:

Remitly is the largest independent digital remittance company headquartered in the United States, transferring over $8 billion in annualized volume from its customers in the United States, United Kingdom, Canada, and Australia to loved ones throughout the world. The company’s proprietary global transfer network includes its easy-to-use mobile app, which makes the process of sending money faster, easier, more transparent and less costly by eliminating the forms, codes, agents, extra time and fees typical of the traditional, century-old money transfer process. Remitly is backed by industry-leading investors, World Bank’s International Finance Corporation (IFC), Naspers’ PayU, Silicon Valley Bank, Stripes Group, DFJ, DN Capital, QED Investors, Trilogy Equity Partners, Bezos Expeditions, Founders’ Co-Op, and TomorrowVentures. The company is headquartered in Seattle, with additional offices in London, the Philippines, and Nicaragua. For more information, visit remitly.com.

Remitly is an Equal Opportunity Employer. Individuals seeking employment at Remitly are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Remitly is an eVerify Employer.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • ReactLibraries
    • JIRAManagement

Location

Remitly is in the heart of downtown Seattle. Situated near tons of bars and restaurants, with easy access to public transport, it's an ideal location.

What are Remitly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Remitly's executive leadership is as diverse as our staff, and our Director of Diversity & Inclusion is focused on continuous improvement of our D&I initiatives.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Company sponsored family events
Remitly sponsors family-oriented events semi-annually (e.g., holiday party and company picnic).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All King County-based employees receive the ORCA Card transportation benefit on day one. The ORCA Card can be used on all regular buses, Regional Rail, and a few other modes of transportation.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Remitly has a fully stocked kitchen including unlimited snacks, coffee, tea and the flavored Bevi water you can handle.
Parking
We offer employees a parking subsidy in the building's below-ground garage.
Professional Development Benefits
Lunch and learns
Remitly hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
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