Documentation Writer at TUNE

| Seattle
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TUNE is looking for a SaaS Documentation Writer to join our small but growing team to help take our online TUNE Partner Marketing documentation and learning content to the next level. In this role you will dive into creating, updating and editing content on TUNE Help as well as our TUNE Dev Hub. We see customer education as a key component of our business. Educated customers are successful customers and clear, comprehensive documentation plays a huge role in the success of our clients.
You have a passion for writing online documentation that’s clean and simple with expertise in Software as a Service products. You have experience taking complicated technical ideas, breaking them down, and simplifying them. You love helping people better understand complicated products and concepts.

What you’ll need….

  • 2+ years experience authoring and editing online technical and online help content for SaaS products with a customer centric mindset (required)
  • You understand the importance of this role and are able to approach writing from the vantage point of delivering accurate functionality capabilities with a customer centric approach
  • Bachelor's degree in English, communications, technical writing or similar field
  • Demonstrated ability to communicate concisely and effectively, in a way that's appropriate for a range of target audiences
  • Experience editing and authoring in HTML
  • Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
  • Highly organized and self-directed, comfortable working on a small teamPreferred:Would be fantastic if you have had previous exposure to online advertising, particularly supply-side, products
  • Preferred: Experience with online help documentation editing tools

You’ll be responsible for…

  • Becoming a TUNE product expert. After a few months, you will know the partner marketing industry, jargon and products inside and out.
  • Designing, writing, and organizing documentation to support both internal and external clients
  • Guiding and enforcing consistency in style, tone, and format across all deliverables
  • Collaborating with UX, Product, Engineering, Sales and Marketing teams to improve in product copy, thus making a better TUNE product experience
  • Editing, clarifying, and proofreading documents written by others
  • Creating and using diagrams, animations, and other visuals to assist in reader comprehension when appropriate
  • Providing technical and user-first input on UI text and error messages

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases

Location

In the heart of Belltown, we are within a 5 minute walk from Pike Place Market, the Space Needle, and with quick access to top Seattle restaurants.

An Insider's view of TUNE

What’s the vibe like in the office?

TUNE's office environment is built for productivity and fun! The open layout encourages people to make partnerships, friendships, and collaborate in effective ways.

Fenton

Accounting

How does the company support your career growth?

I think the biggest way the company has supported my career growth is giving me the flexibility to explore on my own terms. My managers here at TUNE have really let me have a lot of control over the way I wanted to go in my career path, which allowed me to try out different things and decide how I wanted to get more involved in the company.

Soyoon

Customer Success Manager

What are TUNE Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of paid parental leave for the primary caretaker. Acme Co. also provides 2 weeks of paid leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
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