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Manager, eLearning in Support

| Bellevue

Smartsheet is looking for an experienced eLearning Professional to create best-in-class eLearning solutions for Smartsheet customers. As the Manager of eLearning in Support, you’ll use your passion for creating engaging, effective learning solutions to help drive adoption and retention of Smartsheet customers and to reduce the training burden on the Support team—when customers know how to use the product and follow best practices, they are less likely to run into trouble. The person in this role will report to a Senior Manager of Support who oversees Smartsheet Support self-service experiences. The role will be based at Smartsheet’s corporate offices in Bellevue, WA.

As the Manager of eLearning in Support, you will lead and mentor others. You’ll collaborate closely with a team of developers, instructional designers, multimedia specialists, and product subject matter experts to create technical digital learning solutions for Smartsheet customers. You’ll be the primary owner responsible for driving and defining the overall eLearning strategy and course catalog. Becoming a Smartsheet subject matter expert is an absolute must, and you’ll use that expertise to create and deliver both standardized and custom training.


Job Responsibilities:

  • Drive and define the eLearning content strategy and curriculum standards using principles of adult learning theory
  • Seek out and work with data such as end-user feedback, performance and usage metrics, and user testing to recommend net new courses and to prioritize revisions of existing content
  • Establish ways to measure content effectiveness and drive intentional outcomes
  • Ensure that content adheres to the overall eLearning strategy, as well as technical specifications and guidelines
  • Coordinate, manage, and execute on all aspects of eLearning course development including project scoping, storyboarding, building, and revising content based on subject matter expert (SME) input
  • Create engaging, effective eLearning courses using the Articulate 360 suite including Articulate Storyline or other software as defined by the project
  • Explore new and emerging learning technologies such as VR, AI, and IoT based opportunities
  • Adhere to defined company-wide styles as well as own and maintain a style guide specific to the eLearning discipline at Smartsheet
  • Support stakeholders and subject matter experts (SMEs) in the content development process, including analyzing training needs, developing learning objectives, and determining appropriate design
  • Drive weekly schedule and prioritization discussions and oversee the work of other instructional designers
  • Develop and maintain relevant project documentation
  • Document progress/status of assigned tasks for review by others and provide regular updates to the Smartsheet Support Release Readiness Manager
  • Keep up with current technology, tools, and trends in Digital Learning
  • Serve as a consultant and initial sign-off, providing feedback to team members on existing or newly created content

 

Required Skills & Experience:

  • 5-7 years experience as an eLearning Developer and Instructional Designer creating training for global audiences
  • 3+ years experience managing people
  • Bachelor’s degree in Adult Education, Instructional Design, Instructional Technology, or related degree
  • Mastery in visual design and usability for eLearning and other types of digital learning
  • Experience with graphic design, screen capture video development, micro-learning, responsive design, gamification, simulations, animation/motion graphics preferred
  • Expertise in instructional design models for eLearning (for example, SAM, Rapid ISD, etc.)
  • Strong writing and editing skills 
  • Experience managing eLearning content in SkillJar or other Learning Management Systems
  • Proficiency using eLearning authoring tools such as Articulate Storyline or Adobe Captivate required
  • Proficiency in Adobe Premiere or TechSmith Camtasia required
  • Proficiency in Adobe Creative Cloud, Illustrator, and Photoshop preferred 
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment where priorities change frequently
  • Acute attention to detail and ability to evaluate the instructional quality of others’ work
  • Experience coaching and mentoring 
  • Ability to both lead a team and work independently


In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.


Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Location

10500 NE 8TH ST SUITE 1300 , Bellevue, WA 98004

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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