Senior UX Writer

| Seattle
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Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
 
Your role and impact
 
The UX Design & Research team is looking for a versatile, creative and experienced content creator who makes amazing products. You create narrative experiences through clear language and an authentic, empathetic, context-specific and conversational voice that transcends brand. As our core UX Writer, you’ll help shape and evolve the discipline at 98point6, in particular how we approach conversational UI and venture deeper into transforming our bot into a hub of dynamic services.
 
Responsibilities
  • Shape the user experience of the product by closely collaborating with design, research and marketing to bring life to the 98point6 brand voice and tone
  • Own the evolution of the bot’s personality and define how it will provide trustworthy, empathetic and quality care
  • Design content for both consumer native/web apps and internal-facing interfaces, including microcopy, interaction flows, error messages, notifications and in-product messaging
  • Build trust and influence with product, marketing and cross-functional teams by presenting work with context, rationale and detail
  • Collaborate with product managers and UX research in analyzing usage and conversion data to evaluate content effectiveness
  • Contribute to content guidelines for various product-related uses; identify patterns and evolve our voice and tone guidelines
  • Clearly document and share process, workflow, feedback history and decisions
  • Manage multiple projects throughout the product development process
Qualifications
  • Background in product UX and collaboration with design, user research and marketing
  • 7+ years of experience planning, writing, editing and creating content strategy for web and mobile
  • BA in Journalism, English, Communications or related discipline preferred
  • Experience with writing for both consumer and enterprise users preferred
  • Resilient, motivated and passionate about UX, chatbots and writing
  • Able to effectively communicate the content experience to stakeholders

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • IllustratorDesign
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    • PhotoshopDesign
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    • AsanaManagement
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    • JIRAManagement
    • WordpressCMS
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    • SalesforceCRM
    • SendGridEmail

Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Senior Manager, Clinical Operations

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The legal team at 98point6 is an active collaborator in all company initiatives—helping teams navigate our highly-regulated industry. We partner with the product, engineering, marketing, finance and clinical operations teams to review, brainstorm and recommend solutions that will help support our company as we continue to grow and innovate.

Jayda

Associate General Counsel

What makes someone successful on your team?

My team is responsible for training our incredible group of physicians on best practices to deliver care via text. Because of that, success on our team means being willing to constantly improve our methods and join in on collaborative conversations to help ideate new and innovative ideas to deliver a best-in-class training program.

Shane

Senior Manager of Training

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k matching, and a generous parental leave policy. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
98point6 Lunch & Learns cover a wide range of topics from Health Equity and Diversity to new product features and insights from industry experts.
Promote from within

Additional Perks + Benefits

We know work—and life—look a little bit different nowadays, but we’re committed as ever to continue building a culture that supports our employees wherever they are during this time.

-Weekly COVID-19 Q&A with 98point6 Chief Medical Officer, Brad Younggren, MD
-Home office reimbursement
-Holistic health reimbursement
-Virtual team-building events and social activities

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