Blink is looking for an IT Generalist to join our Seattle studio for a 5-month contract. Blink’s Contract IT Generalist will support our staff and clients with their wide range of technology needs. This person will help manage users and system accounts, LAN, WLAN, High-Def IP-based Audio-Visual Technologies, cybersecurity initiatives, and writing technical documents. To be successful in this role you will need to be an expert multi-tasker, skilled at prioritizing tasks based on importance. In addition, this person must have strong communication skills with the ability to patiently work with people from all technology backgrounds.

What you’ll be doing:

• Provide onsite support for staff at the Blink Seattle studio while working on remote tickets for employees across the US. 
• Managing the UX research lab technology for our Seattle studio, this includes setting up streaming capabilities and various software/hardware needs depending on the research study.
• Creating and updating technical processes and “how-to documents.”
• Supporting broader IT projects and initiatives when needed.
• Advocating for users while understanding business goals.

What we are looking for:

• 1+ years of experience in a relevant field such as helpdesk, basic network administration, and event production.
• Intimate knowledge of macOS and functional knowledge of Windows administration and troubleshooting.
• Strong understanding of remote support tools including RDP, RemotePC, and Chrome Remote Desktop.
• Experience with all forms of mobile platforms is a plus.
• A/V tech knowledge: Familiar with IP-based video technologies, i.e., NDI video protocol. Familiar with various audio quality control concepts.
• Experience using web application services like Zoom, Box, Microsoft 365, Google Workspaces, Slack, etc.
• Working knowledge of video/streaming systems, including video encoding and processing and applications similar to OBS (Open Broadcast Software).
• Understands technology constraints/capabilities and can apply that understanding to IT problem-solving.
• Have patience and empathy for all users. And be happy to take on projects as needed to support the team.

The work details:

• Hours: 40 hours/week
• Contract Duration: May 2024 – September 2024
• Location: On-site at our Downtown Seattle Studio.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you. Please include a cover letter explaining why you are well suited for the role - we read every one to ensure we don’t overlook any qualified individual.

About Us: 

Blink UX is a design consulting firm creating products that people use, love and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. For more information visit blinkux.com. 

Our Culture 

Maintaining a positive company culture requires the same careful curation, management, and rigor as any other aspect of a business. At Blink, we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our company culture framework and ensure they align with your working style. 

EEO 

When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability or length of time spent unemployed. 

Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink.