Technical Consultant - Journey Orchestration
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Qualtrics is in the business of helping organizations manage experiences. Of all experiences an organization delivers, the employee experience is arguably the most foundational; have a lasting impact on talent retention, productivity, customer behaviors, and bottom-line financial outcomes. However, many of the world's organizations have followed a very outdated approach to measuring and managing their employees’ experiences.
As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage employees. As such, these organizations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of elite technology and expertise that is getting results for many of the world's top organizations.
A Day in the Life
You will be in a customer facing technical role that focuses on delivering world-class implementation and advisory services to customers connecting customer data sets, marketing, and technology into the Qualtrics + Usermind platform. You will provide expert guidance to ensure that Qualtrics’ customers get the most value out of their journey analytics and journey orchestration software and program. You will work to grow software and services revenue as well as collaborate with the broader delivery and product teams at Qualtrics.
What are we looking for?
You will have an extensive background in analytics, data ingestion, ETL, and systems integrations. Our journey management technical consultants are proficient in developing data schemas and joining disparate data sources together.
You will understand the significant shifts in industry technology systems including CDPs, DMPs, Analytics, and other various marketing technologies, and be able to design visionary, creative and impactful solutions for our customers.
You demonstrate exceptional communication both written and verbally who will interface with customer facing IT, engineers, directors, or executives. You are a strong presenter who is comfortable presenting new ideas, challenging customers to excel, and evangelizes the work we do with customers.
Finally, you are passionate about and believe in our culture and values. You’ll be part of a team that has a “start-up” mentality whose members aren’t afraid to be scrappy and get things done for our customers!
Responsibilities
- Work closely with sales, product, and engineering teams to onboard customers to the Usermind Platform and deploy journey orchestration in live customer environments.
- Partner with our customers to establish critical journey orchestration goals and key performance indicators and aid the customer in achieving these goals and metrics.
- Translate strategic journey designs, planning documents, and journey maps into technical specifications for data requirements and system integrations.
- Design and present technical concepts and specific solutions clearly and concisely to internal and external audiences of varying technical skill levels.
- Design and document system architecture to map relevant customer technology for journey orchestration within the Usermind Platform.
- Gather & document technical requirements and integrate Usermind with customer systems.
- Analyze and transform data using industry best practices and tools for Data Ingestion and/or ETL processes.
- Perform ID matching, mapping, and de-duplication of customer records from disparate sources.
- Configure, Implement, and Troubleshoot customer journeys using the Usermind Platform.
- Identify and solve complex customer problems around data, systems, and technology.
What are the qualifications?
- Minimum 5+ years relevant work experience in data engineering, systems integration, or marketing technology.
- Demonstrated success in Professional Services, Consulting, Customer Success, or Customer Delivery function for an Enterprise SAAS company with a subscription model.
- Technical proficiency, including the ability to read and write SQL and Python.
- Familiarity and working experience using data transformation tools such as Databricks, Google Big Query, etc.
- Ability to work as part of a professional services team against critical project timelines and milestones to ensure high customer satisfaction and retention.
- Ability to learn new technology & strategy efficiently.
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator, with the ability to effectively navigate and mediate conflict.
- Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy, and deliver positive results for customers.
- Creative, resourceful, detail-oriented, and highly organized and able to handle a high volume of activity efficiently through scalable processes.
- Self-starter who thrives under ambiguity in a fast-paced startup environment.
- Proven ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple cross-functional projects.
- Preferred consideration given to individuals who have experience in data visualization tools such as Tableau, PowerBI, or Google Data Studio
- Preferred consideration for individuals with experience in big data, data science, data modeling, and advanced analytics in addition to requirements above.
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
- To learn more about what we value read about it directly from our employees Qualtrics Life stories