Web Support Tier 1
About us:
Hostwinds is changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services at a reasonable price. We pride ourselves in our great customer service to our clients. We provide a full range of services from basic hosting, to enterprise cloud deployments. We are developing new cutting edge technologies and are looking for new team members who share our passion.
We are currently looking for a Technical Customer Support Tier 1 agents to join our growing team.
Position Summary:
As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products.
Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.
We provide support 7x24x365 and have varying shift schedule. Currently we are recruiting for the following shifts:
First Shift (Day): 5:30 AM - 2:00 PM PST
Second Shift (Swing): 1:30 PM - 10:00 PM PST
Third Shift (Overnight): 9:30 PM - 6: 00 AM PST
Requirements and Qualifications:
High School Diploma or equivalent
Minimum 1 year customer service experience
Excellent professional written & oral communication skills
Passion for technology and willingness to learn new skills
Strong typing skills at least 60 (Words Per Minute)
Ability to produce one high-quality knowledge base article per week
Knowledge of computer software (installs, updates)
Analytical, critical thinking and problem solving skills
Ability to navigate multiple computer programs in a fast pace multi tasking environment
Familiar with word press
Duties & Responsibilities:
Answer all incoming chats, phone calls in a professional manner
Assist our clients with integrity and respect
Assist in creating tickets to resolve clients needs
Communicate with our billing and technician teams in regards to support tickets by providing technical details to resolve client issues.
Why work for us:
Entry Level Technical Support Position
Benefits (Medical, Vision and Dental) after 60 days of employment!
Free parking at our Seattle office
Generous PTO & Holiday Pay
Great Coffee and Snacks
Company Parties
Fun Work Culture
Training & Career Development
Position located in Seattle office, we do not offer telecommuting. Candidates must be eligible to work in the United States. We do not offer visa sponsorship.