Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of big data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.

Job Description

The Benchmarking team plays a key role in getting our customers to value. We are specialists in transferring their data accurately into our system, matching their jobs to our benchmarked titles, and facilitating their use of our tools for a friction-less experience.

What You Do:

The Benchmarking team studies and analyzes assigned benchmark jobs by utilizing a defined market pricing methodology. We perform audits of client accounts to determine whether benchmarked jobs have changed significantly from the original evaluation. We work with confidential client data every day while we complete our work, so following data security protocols is a top concern. On occasion we participate in special projects to improve system and services. We support the entire Client Services organization by occasionally helping to balance workload across teams.

Day-in-the-Life: As a Benchmarking Specialist, a typical day may include the following…

• Analyze job descriptions and translate key tasks, duties, and responsibilities into benchmark jobs
• Use PayScale standard methodologies to match jobs by title alone
• Assist clients via email regarding job matching process
• Assist clients over the phone by reviewing jobs live with the client
• Provide feedback to PayScale internal teams to improve product and processes.

First Year in Role:

Within 3 months, you will have completed training as a Benchmarking Specialist and will be working on client projects.

Within 6 months, you will have completed match review training and will be troubleshooting with clients live on the phone.

Within 12 months, you will have mastered Benchmarking and Client troubleshooting and will be working on process improvement projects and/or product improvement. Between 6 and 12 months you will also be helping to train any new hires.

Qualifications

Experience:

This is an entry to mid-level position where we have found success with candidates from a variety of backgrounds. A post-secondary education or 2 years of experience working with clients is helpful.

Skills:

• Strong problems solving and troubleshooting skills
• Research and data analysis
• Balancing multiple projects
• Experience with relational databases is helpful

Tools:

Experience using Salesforce is a plus.

Additional Information

Meet Your Manager: My name is Maggie Redd. I came to PayScale so that I could continue to work with my best friend. I stayed for the incredible company culture, meaningful work, and the ownership I have in my position. I have been on the Benchmarking Team for all my five years with PayScale, and became Team Lead in 2018. As a team lead, I believe that is my job to ensure that my team has the tools and support needed to provide our clients with the best possible experience. I do this by having twice monthly 1:1's, active communication across multiple channels (mostly email and slack), and cultivating a supportive environment. I do my best to work with each of my employees on their professional goals, encourage work/life balance, and ensure that while you work for PayScale, PayScale works for you!

Hiring Process: “Change is the only constant in life (and PayScale)” – Heraclites (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Interview with PayScale Recruiter
2. Interview with Team Lead and 1-2 members of the Benchmarking Team

Benefits & Perks – The Highlights:

• Unlimited Paid Time Off policy
• 10 paid holidays AND Summer office closure the entire week of July 4th
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.