Competitive Intelligence Analyst at Outreach

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

Outreach is the leading engagement & intelligence platform with the largest customer base and industry-leading usage, helping companies achieve their revenue goals and drive more insightful engagement with their customers. 

We are looking for a Competitive Intelligence Analyst to play a crucial role in developing our market intelligence. A critical member of the Product Marketing team, you will provide the GTM and Product teams with a deep technical and strategic understanding of the competitive landscape, and build strategic programs to monitor, position effectively, and win deals against competing products and services. You will be our go-to leader for competitive enablement, effective sales tools, internal/external competitive research, technical breakdowns, win/loss analysis, and real-time, in-the-field deal support.

This role requires a researcher mentality and a storytelling skillset, with an ability to turn data into insights. The right candidate will have sales technology domain expertise, strong communication and project management skills, and experience in creating compelling messaging to educate stakeholders on competitive offerings.

Location: Open to Remote in the United States

What You'll Do

  • Monitor for new, emerging, and evolving competitors across same and adjacent market segments, execute technical research on competitors and deliver actionable insights and the latest updates to the product, sales, and customer success teams
  • Track and analyze competitive announcements and new product releases
  • Collaborate with solutions engineering, sales, and customer success to identify, gather and disseminate competitive technical information through all stages in the sales process
  • Develop comprehensive messaging frameworks, competitive playbooks, and other assets that successfully arm sales and customer success teams with detailed competitive intelligence and resources
  • Build and deliver clear, compelling, fact-based enablement materials highlighting Outreach’s product and technology differentiation
  • Train sales and field teams on successful competitive strategies: from first customer meeting, through technology evaluation and pricing strategy
  • Support high-profile sales opportunities by partnering with account teams and participating in customer meetings
  • Develop effective competitive messages for global sales and marketing campaigns
  • Build and refine a right-sized competitive intelligence response process for rapidly evaluating existing competitors and emerging threats and establish compete-specific training curriculums supporting all customer-facing teams
  • Provide insights to product management on relevant technology advancements made by competitors
  • Build relationships across teams, particularly with solutions engineering, sales, marketing, and product, to evangelize the competitive intelligence function
  • Be comfortable presenting as an SME in front of both internal and external audiences and at the executive level

Experience You'll Need

  • 5+ years of experience with competitive intelligence programs, ideally in a B2B SaaS space
  • Strong business acumen to analyze competitive strategies and propose effective countermeasures
  • World-class ability to ‘deep dive’ into technical investigations and quickly synthesize key points for different audiences and information consumers
  • Ability to work across the entire company, from executive staff to individual contributors in sales, engineering, marketing, and more
  • Exceptional communication skills: verbal, written, and visual
  • Skilled in taking key insights about competitors’ products, strategy, and messaging and translating them into key takeaways, compelling narratives, and high-impact sales resources
  • Team player and strong cross-functional collaborator and influencer who knows how to drive success working with product, engineering, sales, partners, and post-sales teams
  • Experience in the market and technology landscape in which Outreach competes
  • Ability to gather and analyze technical features and identify and capture competitive risk and opportunity through various research methods and resources
  • Experienced in establishing, optimizing, and maintaining customized third-party competitive intelligence services for monitoring competitors and developing competitive response content
  • Outstanding communicator including written, presentations, and analysis; comfortable interfacing with C-level and senior members of the solution engineering, sales, customer success, marketing, and product teams

About The Team
We are obsessed about collaborating effectively across internal teams and stakeholders, as well as our partner ecosystem to deliver Outreach experiences that enlist and inspire the market, our customers, and the analyst community. We wake up each day inspired to do our best work and remain ever curious about how to improve, evolve, and grow. Above all, we have each other’s backs.

Visit https://www.outreach.io/company/working-at-outreach to learn more. 

#LI-Remote

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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