Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013 and headquartered in Seattle, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. For more information, please visit flexe.com.

The FLEXE Logistics team is looking for a Logistics Analyst - Client Specific to join our department. The Logistics team works with customers that have enlisted FLEXE to help them supplement or outsource their fulfillment operations for eCommerce and retail distribution. We provide software and logistics support to enable efficient and high quality execution from our warehouses on behalf of our customers. We are looking for a Logistics Analyst for our support team to help us manage our growing network of sites. You will be interacting closely with our clients and warehouse partners in day-to-day troubleshooting and assistance, as well as continually striving for enterprise-class customer satisfaction. The successful candidate is able to efficiently solve problems using a variety of resources and will embody our value of ‘Put Customers First’. FLEXE has a portfolio of clients who store goods in Third party (3P) warehouses contracted by FLEXE. Orders are fulfilled for retail replenishment in these consolidation centers, to support the large enterprise supply chain owner by the client. This role is specifically designated to be the primary point of contact for day to day issues related to this client.

Responsibilities:

• Host daily triparty calls between client, warehouse and FLEXE regarding daily workload and issue resolution
• Understand client specific order flow within FLEXE and be able to troubleshoot/support issue resolution in the system following SOP driven resolution paths.
• Respond to emails from client or warehouse to keep them up to date and play “switchboard operator”, routing requests to the appropriate contact.
• Be primary resolution point for transportation issues; including carrier equipment shortages/delays, shipment mix-ups, requests for special/expedited service levels, adherence to daily transportation reports
• Support resolution of inventory related problems; for example incorrect inventory adjustments, inventory disposal for damaged/expired goods, special inventory handling projects.
• Support FLEXE onboarding team for new warehouses as needed.
• Maintain a positive, empathetic and professional attitude to customers at all times.
• Document customer interactions internally using CRM software to assist in minimizing future occurrences.

Qualifications:

• 1-2 years of experience in customer service or technical support.
• Strong written and verbal communication skills.
• General knowledge of excel or google sheets, and willingness to learn.
• Ability to creatively and efficiently solve problems.
• Working knowledge of the shipping and transportation industry.
• Strong affinity toward documentation and process improvement.
• Ability to stay calm under pressure, especially when customers are stressed or upset.

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Benefits:

The benefits package at Flexe is thoughtfully designed to help people lead healthy lives in and outside of work.

-Health benefits for individual:

--Dental and vision are covered 100%

--Medical is covered 100% for HSA or a small premium for PPO.

-401k Matching Program

-Internet Stipend, while we're 100% work from home

-$300 Work from home office reimbursement

-20 days of PTO

-13 Total Holidays

--10 company holidays (We've added Juneteenth to our list of holidays observed)

--2 floating holidays

--Take your birthday off!

-Paid Parental Leave & Bereavement Leave

-Paid Volunteer Time

-Industry learning initiatives with talks, demos, site visits. Etc.

Working at Flexe:

Here are a few perks that make day to day work at Flexe even more enjoyable:

-Choice of MacBook or PC and monitor setup, and height adjustable standing desk

-Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub

-PhilanthroFlexe program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.

Other benefits available when in-office:

-Bike lockers and showers

-Fully stocked pantry and beverage fridge

-Bake-off challenges

-Team sports such as Kickball, Softball, etc.

Flexe participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.

Flexe is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.